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Alivemoment Reviews 

5,865
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,276 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how easily they can bring old family photos back to life, praising the vibrant colors and wonderfully smooth animations that make memories feel real. Many people appreciate the highly intuitive dashboard and fast rendering times that make enhancing vintage pictures a genuinely simple and satisfying process. However, some customers also noted frustrating issues with unexpected subscription renewals, difficulty canceling accounts, and charges appearing on their bank statements that they did not anticipate. Reviewers additionally mentioned that facial features can sometimes look distorted, blurry, or completely unrealistic depending entirely on the quality of the starting photograph.

What people talk about most

Product

Users describe positive interactions with product, finding the tool amazing for bringing old family photos... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and fun it is to... See more

Quality

Reviewers mention positive feedback about quality, highlighting that old black and white photos are restored... See more

Payment

Reviewers highlight negative aspects of payment, consistently reporting unexpected charges and recurring... See more

Subscription

Consumers find subscription experiences to be overwhelmingly frustrating due to unexpected and recurring... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though the picture was not exactly like I expected it was done looking professionally and when I had a billing problem they corrected right away and made everything right. These are honest people... See more

Company replied

Rated 4 out of 5 stars

I love seeing my old old family photos come to life. Sometimes they create actions that don't make sense, but overall they're good actions! It often looks like the person even from the side when movin... See more

Company replied

Rated 4 out of 5 stars

I have always loved color but most of my childhood photos are black and white. It was so fun to see my photo memories in full color through Alive Moment. Even with some of the colors being different t... See more

Company replied

Rated 4 out of 5 stars

Thank you for the refund. I colorized an old photo with your service and animated a picture worked great, But, all the other pictures I animated changed the look of the people or added backgrounds tha... See more

Company replied


Company details

  1. #11 of 17 best companies in Photography Service
  2. #10 of 21 best companies in Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(5,865)

5,459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I saw this on Facebook

I saw this on Facebook and didn't really believe it would work. It did! Easy to sign up and my first attempt went amazingly smooth. I am vey happy with the result. On to my second photo...

July 16, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey David,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 2 out of 5 stars

Amazing tool to bring old photos back…

Amazing tool to bring old photos back to life!Review:I am really impressed with this website. It is incredibly easy to use and the results are amazing. Bringing old family photos back to life feels like magic! The referral system is also a great bonus to get free credits. Highly recommended!

July 1, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Cathycia,

Thank you for your wonderful feedback! 💚 We're delighted to hear that you found the platform easy to use and that bringing your old family photos back to life was such a special experience.

We noticed your review shows a 2-star rating, but your comments are very positive. If this was unintentional, you may wish to update your rating. If there's anything we could do to make your experience even better, we'd love to hear from you. Please feel free to contact us via https://alivemoment.com/contact.

Kind regards,
Amelie

Rated 5 out of 5 stars

Nice love the app and how to interact…

Nice love the app and how to interact with user. its user friendly and very easy to purchase ai services.

July 11, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Mensah,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

I wish ever company had customer…

I wish ever company had customer service like Alivemoment. Fast, kind and reasonable!

July 15, 2026
Alivemoment logo

Reply from Alivemoment

Hey Gloria,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

That was amazing

That was amazing! I haven’t seen my parents alive in over 50 years and to see them so young and in love was, so sweet. Thank you.

July 15, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jean,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

Amazing Animation

This animation is incredible. I took the original photo and remember the moment. AliveMoment recreated it exactly as it happened. Amazing.

July 15, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Russ,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

Great Product; Great Customer Service.

I purchased the product/service online; it exceeded my expectations. I needed some restored pictures for a 54-year Reunion and the results were prefect. I had an issue with billing which I presented to Customer Service and it was RESOLVED in one day!

July 7, 2026
Alivemoment logo

Reply from Alivemoment

Hey,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

What a treat being able to see my Mum…

What a treat being able to see my Mum in colour from an old black and white photograph. Quick and easy to do.

July 13, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello,

We really appreciate your positive feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

I selected an offer for a trial…

I selected an offer for a trial subscription of $0.99 for one month and I my credit card was billed $27.45. I then sent a request for cancellation, the web showed my subscription was cancelled and no refund came. Beware that this is a Cyprus based company.

IT'S GETTING WORSE: I am unable to contact with the link provided in the reply to request a refund. But I get a message that says "OOPS! your email is not recognized. My email may not be recognized but the charge is still there in spite of cancellation. Please beware. Fortunately, I bank with Chase and they are good at removing fraudulent charges.

July 8, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Peter,

We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge and refund request. This is not the experience we want for our users.

We regret the billing issue you described and would like the opportunity to review your account and investigate your cancellation and refund request. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 1 out of 5 stars

I have been charged 3 different…

I have been charged 3 different astronomical fees by this company with no authorization or disclosure and now they are skirting my emails about refunds due to their no refund policy. I was charged 94.00 in March and again in May and then 106.00 in July. I am reporting this to my financial institution and doing a chargeback and will go from there. This site is a ripoff at best with no way to contact any support person at all.

July 10, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Amy,

We’re very sorry to hear about your experience and understand your frustration regarding the charges and your refund request. This is not the experience we want for our users.

We regret the concerns you have raised about billing and communication. We would like the opportunity to review your account and investigate the transactions you mentioned. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 1 out of 5 stars

Avoid these CROOKS

Avoid these CROOKS! Seriously that is what they are. They provide a TRIAL run and this is cool. ( be warned They have a weird pricing system made up by inmates of Rykers Island)
In any event I loved the sample .Then the madness began. I got charged $200. For what? I thought I just got a sample. And the sample itself DISAPPEARED!
* weird pricing
* vague instructions
* unapproved billing
Avoid.

May 31, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Jane,

We’re very sorry to hear about your experience and understand your frustration regarding the billing, pricing, and missing content you described. This is not the experience we want for our users.

We regret the concerns you have raised and would like the opportunity to review your account and investigate the charges and your missing sample. Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic

July 12, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Steven,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

Easy to create!

July 11, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Laura,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 1 out of 5 stars

Abzocke

Abzocke!

Hello Max,

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it is to find your coins missing and not yet receive a response from support.

This is not the experience we want for our users. We'd like the opportunity to review your account and investigate what happened to your coins. Please contact us via ... with your account details so we can assist you further.

Kind regards,
Amelie

Auf diese Nachricht hin, habe ich zweimal den Support angeschrieben. Immer noch gar keine Reaktion erhalten. Wahrscheinlich bekomme ich wieder irgendeine KI Antwort auf diese Bewertung...

July 10, 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hallo Max,

es tut uns sehr leid zu hören, dass Sie trotz unserer vorherigen Antwort noch keine Lösung erhalten haben. Wir verstehen Ihren Frust und entschuldigen uns für die entstandenen Unannehmlichkeiten.

Das entspricht nicht dem Service, den wir unseren Nutzern bieten möchten. Bitte kontaktieren Sie uns erneut über https://alivemoment.com/contact mit Ihren Kontodaten und dem bisherigen Schriftverkehr, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können.

Mit freundlichen Grüßen,
Amelie

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