Alkareemlondon Reviews 118

I’ve received my liquid Jersey hijabs that I bought for the first time and they are literally the best hijab that I ever had for sure! The quality is top!! From the texture, the lenght, the colours every detail is perfect!!
Thank you very much!

Description of Abaya was on point.
The fabric was perfect, beautiful flow, easy to iron. This was my first purchase which I was so pleased with and now im ready to buy a few abayas as gifts.

Amazing experience! The customer service is incredible with instant replies on Instagram, and they were so helpful in guiding me to the perfect size it fits beautifully. The quality is outstanding, with modest designs and double lining, and compared to other high-end abaya brands in the UK, the prices are very affordable. I also love that a hijab is included with every outfit. Highly recommend!

Fast delivery within the EU. I ordered from the Netherlands and it was delivered quickly. The abayas are beautiful and the quality is great. I would definitely order again and recommend it to others.

Beautiful abaya with lovely material and a stunning colour. I’ve worn it to a few occasions and received so many compliments.

Needed an abaya for a weekend open house and came across AlKareem. Absolutely love the 3 abayas i bought for my sisters and I! Great quality and amazing customer service.

Will deffo be ordering more!

stunning abayas and great customer service.

My experience with this brand is amazing and the quality of the abayas are amazing. Definitely recommend this brand to anyone i know and the kids collection is amazing

I’m a regular customer they have beautiful pieces different from everyone else
my daughter gets compliments everytime she wares them
Thank you Alkareem

They don’t care at all about customer satisfaction. They never bothered to try and make things right when I had an issue with the order online. I had entered the discount code, which had been removed once I checked out. Therefore, I was charged in full. I then reached out to see if they could correct this by sending a partial refund and they refused multiple times. This would’ve been so simple to correct and action had they wanted to. That behaviour was very contradictory to the name of the company “Al Kareem”.

When I received the order, I also had issues with the quality of the product and the scarf that was sent with the Abaya. The scarf was a complete different shade and such cheap quality, definitely not a matching scarf. The stitching on the abaya and the slip underneath were completely off. Still, when I asked if there was anything they could do, they completely ignored the request and sent me the return address.

It is their loss at the end of the day. If they continue this way, they will surely keep losing customers. I wouldn’t recommend at all, their treatment and their products are definitely not worth your money.

Update:

Alkareem London has just responded to my review and I felt I needed to update my review due to the statements they have made. I clearly explained that I did enter and submit the discount at checkout. However, due to a technical error it was removed once I made the payment. The fact that they are able to issue refunds, means that they were indeed able to correct the issue and process a partial refund, had they wanted to. This has nothing to do with being fair or consistent with all orders, as some people may be aware of discount codes, while others may not.

In respect to the scarf being a very different shade and of rubbish quality compared to the abaya, this wasn’t the only issue. Contradictory to their statement, the abaya and the slip underneath do actually have faults and the stitching on both are completely off. I sent them photo evidence proving this, but have noticed in their reply to my review, they’ve acted completely oblivious to it and are in denial.

In my last correspondence, I actually asked if their was anything that can be done BEFORE I request a return as I paid a shipping fee and will now have to cover the return too. Instead of them attempting to come to a satisfactory resolution, they simply wrote out the return address and nothing else. That was extremely rude, unprofessional and just goes to show that if you get into any trouble, they aren’t willing to do anything about it. I’ve now returned for a full refund and will not be purchasing from this company moving forward.

their quality is so amazing! its so beautiful, i love how they co ordinate their hijabs etc & provide undercaps too

I have bought from this company multiple times, and every time the abayas are gorgeous!

There was a small issue with my order but they sorted it out so quick!! very efficient and were very kind about it. Customer service is top notch

This is my first time ordering. I ordered the Mina abaya for myself and my daughter to match. Absolutely beautiful abayas! The quality is stunning, they really understand the matching outfits for mamas and their girls! really quick delivery too will be a regular for sure! Xx

They respond immediately and efficiently

Amazing product

I loved the abaya and its material

Gorgeous quality on the new Eid collection abaya. So elegant and came with a matching hijab <3

Very quick delivery and nicely package. Abaya quality is top notch