Oh I love Allan K bags so much! And the customer service is old fashioned so excellent and extremely helpfull. I sleep with my Allan K bag!
Company replied
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See what reviewers are saying
High-quality manual leather craftsmanship. I ordered a purse, and it's just perfect! The color, the design, and the execution are so beautiful! I am delighted with the product. I suggest using another... See more
I'm from Romania.I recently discovered a piece (a pair of shoes ALLAN K) in a vintage store.I was absolutelly fascinated by the qualitty so i searched the internet because i wanted to know more abou... See more
From finding what I was looking for, over the ordering process until the final delivery all was easy. Well done "Allan K" team. Thank you! Michael
Company details
Written by the company
Handwoven leather bags and shoes for women. Craftsmanship and originality by Antwerp designers.
Contact info
Nijverheidsstraat 8, 2160, Antwerp, Belgium
- contact@allank.be
- allank.be
4.6
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very bad
Very bad. The packet did not arrive until today. I sent you the mails, that I receive from GLS. They show, that GLS is unable to deliver the package. I do not unterstand why. I asked you, to help. But until today, I got no respond from you.
The same happend with my first order in february, which never arrived me.
I never had that before with any other supplier. I get packages every day from other companys without any problem.
March 24, 2022
Reply from Allan K
Dear Mrs Bonacker,
Your bag arrived a couple days after your review here, but we recognize that we could have done better as a company.
It is clear that our transporter, GLS, has failed us over the 2 orders that you have made. On the first order they lost the package (which we refunded to you immediately), and on the second one they claim that the GLS driver did not find your name at the physical address. They say that they notified us about that, but they sent that notification to an email address which was not ours, so we were not aware of the problem. This explains the unanswered email issue, making us as annoyed as you in this case.
Nevertheless, we take full responsibility and accountability for the failures of our transporter.
After having refunded your first order, to compensate the mistakes of GLS we provided you a cashback compensation on the second order (bag that you kept) and offered you a coupon for your next purchase on our web shop.
Yet again, we’re deeply sorry that your order did not go flawless, as normally GLS is very reliable in Germany where it delivers hundreds of Allan K packages every month.
Having escalated this issue with our GLS Account Manager, we’ll make sure this never happens again.
We remain at your disposal and sincerely hope you are satisfied with your new Allan K bag.
Best regards,
Allan K Team
Impeccable service
Impeccable service, Nice price for a beautiful handbag ! I’m not only a happy customer, I am a real fan !
June 9, 2021
I will order more!
Very fashionable bags and a great webshop service. The Customer Service is right there to help with anything if needed! I will order more in the future for sure.
June 9, 2021
Unprompted review
Such a beautiful bag!
Fast delivery, awesome design and quality bag, I get so many compliments when I wear it! Looking forward buying more items from you in the future.
June 9, 2021
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