AllBatteries Reviews 

2,137
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate finding specific or rare batteries, noting that products often work well and meet expectations. People frequently report positive experiences with prompt delivery, with some orders arriving quickly and efficiently, and the ordering process is often described as easy and straightforward. However, a significant number of people were dissatisfied with the company's contact methods, reporting that phone calls go unanswered and emails receive no response. Some customers experienced very slow delivery times, with items often coming from France, contrary to initial expectations. There are also instances of receiving incorrect, defective, or outdated products, leading to issues like batteries not fitting or failing to charge.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting fast and... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences where... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with the... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the lack of response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall good experience although as an amateur buying batteries I though I was buying a battery with a negative two prong attachment. I did not think the batteries came in many different configuratio... See more

Company replied

Rated 4 out of 5 stars

Good product at a competitive price. Only drawback was advice of delay due to stock only available from abroad but this was countered by an accelerated delivery which met my timescale.

Company replied

Rated 4 out of 5 stars

Competitive price and the battery is working perfectly. Yes delivery was initially indicated within 8 working days then after a few days updated to 10-15 working days because the battery was coming fr... See more

Company replied

Rated 4 out of 5 stars

Took a little while over the Christmas period but to be expected, batteries arrived , all good and working well.

Company replied


Company details


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3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(2,137)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The battery I needed was "in stock" so…

The battery I needed was "in stock" so I placed the order, I received about 8 emails but none with a working tracking number despite asking foe one the battery took about two week to arrive, as it was listed as in stock I thought it would have been sooner

August 24, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your review and we really appreciate you bringing this issue to our attention.
Kind regards,
The AllBatteries UK Team

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Rated 1 out of 5 stars

I ordered this battery as a replacement…

I ordered this battery as a replacement for my motorcycle. The battery when it arrived is fine and I have no issue with the quality of the item. I do have an issue with the time it took to receive said battery. The website does advise that some items could be supplied from France with an estimated delivery of 8 working days. It finally arrived and took nearly 3 weeks ! I phoned customer service on 2 occasions but was unable to get a confirmed delivery date as it was coming from France? A bit bizzare, not like it's coming from Mars, and the tracking number didn't work until it was in the UK. It took to long and I won't be using Allbateries again.

August 19, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
We deeply apologise for your frustrating experience
Please feel free to contact us
We would love to make things right if you give us another chance.
Kind regards,
The AllBatteries UK Team

Rated 1 out of 5 stars

Waited three weeks for a battery to…

Waited three weeks for a battery to arrive,which, as of yet hasn't!!
This company is just a badly run "drop shipping" outfit and appears they don't hold any stock

Customer service is appalling, not motivated and clearly don't care ... you'd get more information/help from a banana?!

Please, do yourself a favor and order elsewhere. You can thank me later.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

They don't stock the item advertised

I ordered a battery from this company. They lead you to believe that they have items that they don't have in stock. I needed the battery to fit to my motorcycle for a big trip. I was informed that there would be a wait of over two weeks before it would be in stock. Obviously I bought one elsewhere. Although payment is taken immediately once an order is taken, somehow it takes 7 to 10 days for a refund to be made. As yet one hasn't been received. In future I'll avoid this company like the plague. Luckily I paid through PayPal and so am raising the issue with them.

August 13, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for letting us know about this. Your feedback helps us improve. We are looking into this issue and hope to resolve it promptly.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

Great Service !

Easy to contact, good quality product , quick delivery,very pleased. Will use this company again and would certainly recommend them to friends.

July 8, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for your feedback
Kind regards,
The AllBatteries UK Team

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Rated 2 out of 5 stars

Very slow delivery

Very slow delivery, was under the impression it was coming from the UK, but it took 12 days to come from France and I need it sooner, customer service was non existent when I called. Wont use them again.

June 29, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your review and we really appreciate you bringing this issue to our attention.
Kind regards,
The AllBatteries UK Team

Rated 4 out of 5 stars

Easy purchase of replacement batteries…

Easy purchase of replacement batteries for an obsolete phone at an acceptable price, but with a longer delivery time than expected1106

June 11, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you very much for your kind words. We really appreciate your feedback.

Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

Great price and service

Allbatteries had the specific batteries I needed and not only were they available but they were at a good price too!. They came shortly after order and were nicely an safely packaged. I would definitely use all batteries again and recommend them to others 👍

June 8, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 1 out of 5 stars

No refund, many calls, no progress after 8 weeks.

Trying to get a refund for a Bosch lawnmower battery that failed since April. Numerous calls to try to progress this. As of mid June, no refund

June 13, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for letting us know about this. Your feedback helps us improve. We are looking into this issue and hope to resolve it promptly.
Kind regards,
The AllBatteries UK Team

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, reasonable prices and very fast delivery time. Genuinely nice people who went out of their way to help. i will be using AllBatteries for all my replacement batteries.

May 28, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

ICOM Marine VHF Handheld Radios

I have two very old handheld Icom marine vhf radios, new batteries were ordered and received direct from France, cost was very reasonable and the delivery time within 9 days was excellent, I couldn't be more pleased.

June 4, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for your feedback
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

Replacement battery for old Hitachi Drill

Ordered replacement battery for old Hitachi drill. Eventually arrived from France. Fitted..Working..Happy !! Old Codger.

May 16, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

Rapid service and a VERY good price

Rapid service and a VERY good price. I had a dead 36v Bosch Rotak lawnmower battery. Replacements tend to be around £120, though it's true that Amazon had/has it for £99. Then I spotted Allbatteries offer at £78 including an extremely reasonable £2.92 for carriage. Took only a couple of days to arrive.

June 4, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear Customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

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Rated 4 out of 5 stars

These were the only place I could find…

These were the only place I could find the battery for my ride on lawn mower ( seems to be a shortage)!
Took a few weeks to arrive but all good and fitted and works, what more can you say!

May 14, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you very much for your kind words. We really appreciate your feedback.

Kind regards,
The AllBatteries UK Team

Rated 1 out of 5 stars

No after-sales service

They might be slightly cheaper but if you get a problem they don't even have the courtesy to reply to your emails...

May 25, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We deeply apologise for your frustrating experience
Please feel free to contact us
We would love to make things right if you give us another chance.
Kind regards,
The AllBatteries UK Team

Rated 1 out of 5 stars

They took payment then told me they are…

They took payment then told me they are not in stock and will take 3 weeks
Jokers

May 30, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
We deeply apologise for the shipping delay. We have two warehouses, one in Solihull and one in France. Unfortunately the battery you ordered was out of stock in our local warehouse so we had to ship it from France. We are working on improving our inventory management to prevent issues like this from happening again.

Kind regards,
The AllBatteries UK Team

Rated 4 out of 5 stars

Good service, reasonable value.

Odered a battery for an old mobile phone and told to expect delivery in 10+ working days, as coming from France, but turned up in 6 which was a pleasant surprise, although no tracking information. Battery as described and a fair price but delivery charge rather steep for such a small, light item.

February 10, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for your feedback
Kind regards,
The AllBatteries UK Team

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Rated 5 out of 5 stars

Good communications

Good communications and fast service, item arrived before estimated date

April 12, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

The battery came well packed

The battery came well packed, came in good time and well charged, kept me informed all the way from placing order to the delivery, would not hesitate to buy from them again.

March 29, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services.
Kind regards,
The AllBatteries UK Team

Rated 5 out of 5 stars

AGM battery for motorcycle

Needed an agm battery for my
Yamaha V-Max. Arrived no problem and best price I could find plus 2 year warranty.
Many thanks

March 21, 2024
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for taking the time to leave us this amazing review.
Kind regards,
The AllBatteries UK Team

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