Alliance Française Bruxelles-Europe Reviews 48

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

My son obtained the DELF certification at the Alliance Française. In early November 2025, we were notified that he had passed and given the option of paying for the certificate to be shipped or pickin... See more

Rated 1 out of 5 stars

Please can I have email of the Director of Alliance Française Dublin. Reception aren't helping or being fair. Thankyou. I couldn't even find their website. When you say social network do you mean f... See more

Company replied

Rated 2 out of 5 stars

We are not practicing pronunciation, almost not doing any exercises for grammar. The teacher reads all texts by herself, doesn't ask students to repeat... Since 2-3 weeks we are still at the same chap... See more

Company replied

Rated 2 out of 5 stars

I payed for a course in advance, which I couldn't visit because I was pregnant and I felt bad at that moment. I asked the reception if I could receive my money back. They told me they need an official... See more

Company replied

Company details

  1. Educational Institution

Information provided by various external sources

L’Alliance française de Bruxelles-Europe est une association belge sans but lucratif créée en 1945. Cours de français, innovation pédagogique et engagement culturel en faveur des cultures francophones et de la diversité linguistique constituent le cœur de notre activité. Nos missions : enseigner le français, promouvoir la culture française et les cultures francophones, défendre la diversité culturelle.


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1.5

Bad

TrustScore 1.5 out of 5

48 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DELF Certification paid for and never received

My son obtained the DELF certification at the Alliance Française. In early November 2025, we were notified that he had passed and given the option of paying for the certificate to be shipped or picking it up ourselves. We paid the small fee and never received the certificate. We called several times to report that we hadn't received it, and they finally agreed to send us a duplicate. We are still waiting for the duplicate, and it's now February 2026.

January 2, 2026
Unprompted review
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Rated 2 out of 5 stars

Bad experience

Very rude staff, cancelled the course two weeks before it was supposed to start with no alternative.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Alliance Française Dublin

Please can I have email of the Director of Alliance Française Dublin. Reception aren't helping or being fair.
Thankyou. I couldn't even find their website. When you say social network do you mean facebook. In person Reception couldn't/wouldn't help.
Treated badly. No refund given for unsuitable Culture night
27.8.24 Brussels-Thankyou for the reply. Is there any way I can contact the Director of Alliance Francaise Dublin. I already sent two letters. Tx

June 12, 2024
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Nicola,

Even though the 800-plus Alliances Françaises in the network worldwide share common values, each one is independent and defines its own operating rules, in compliance with local law.
Although we are not linked with the Alliance Française from Dublin, we advise you to send them an inbox message on their social network or to visit them if you are unable to reach them by phone or email.
Your comment does not concern us, as Aliance Française de Bruxelles-Europe did not organise any cultural night on 27.8.24 (what's more, our activities are free of charge for our students here in Brussels).

Kind regards,

The AF Team

Rated 2 out of 5 stars

Course at Ventimiglia-Sanremo

Ventimiglia, Italy.
They promote a course which I’ve payed (400€), and only then, they told you to recive the B1 or more you to pay and it increase related to the level (C1 250€).

November 9, 2023
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Good morning, thanks for your message.
After analysis, we can confirm that you never come to our courses at Alliance Française Bruxelles-Europe.
As we are not linked with Ventimiglia-Sanremo, we regret that we cannot do anything to help you.
Thank you for your understanding.
Kind regards.

Rated 1 out of 5 stars

Nobady help to me

I want study french
30 october - 23 november period
They said no place and
nobady help me never try find solution.

October 30, 2023
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Good afternoon, thanks for contacting us.

We are always doing our best to find an appropriate solution to our students and I'm sorry to read that.
You came yesterday for A1 intensive class. This class was already full for your level but the solution was to join the 2 times a week class (3 months) in A1. We are still available if you want to talk by mail, phone or come at the reception.

Thank you,

Valentine

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Rated 3 out of 5 stars

When you sing up for A2 online semi…

When you sing up for A2 online semi intensive the site doesn’t make clear that it will be only classes and a part of A2 , and texts won’t be taken

August 16, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Amanda,

Thank you for your feedback.

We make our best to clarify our offer, we'll pay a special attention to semi-intensive presentation.

Best regards,

The AF team

Rated 5 out of 5 stars

Very good

Sophie is very nice and helpful, going above and beyond.

June 17, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Beata,

Thank you very much for your feedback!

We're glad you enjoyed your course and we'll pass the message to the teacher.

Best wishes,

The AF team

Rated 5 out of 5 stars

Highly recommended

Well prepared curriculum, the content is delivered in an engaging and pleasant way

April 4, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Elena,

We're delighted that you enjoyed studying here! We do our best to provide you the best lessons.
Your feedback will be forwarded to the teaching team.

All the best,

The Alliance Française Bruxelles-Europe's team

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Rated 2 out of 5 stars

feedback

We are not practicing pronunciation, almost not doing any exercises for grammar. The teacher reads all texts by herself, doesn't ask students to repeat... Since 2-3 weeks we are still at the same chapter talking about food.

April 4, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Natalia,

We are sorry to here that your course didn't fit your expectations. Your comments have been forwaded to our teaching team.

Thank you very much for your feedback.

All the best,

The Alliance Française Bruxelles-Europe's team

Rated 5 out of 5 stars

A lot of fun to learn French!

Nice small group and a great positive and sympathetic teacher.

April 4, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Petra,

Thank you ver much for your feedback.
We are glad you envoyed learning French at the Alliance Française!

All the best,
The Team

Rated 4 out of 5 stars

Good experience

Good experience, the structure of the course is very well done. The only thing that I didn't appreciate was that the teacher couldn't speak English, in an elementary course is unthinkable.

March 1, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Beatrice,
Thank you very much for your feedback, we're glad you enjoyed your experience with us!
Your review has been forwarded to our teaching team.
All the best,
The Alliance Française Bruxelles-Europe's team

Rated 3 out of 5 stars

Excellent teachers, but very expensive - and tricky!

I have an excellent teacher, dynamic and captivating. But the prices could definitely be better! Besides, Alliance Française slightly tricks you when you register, offering the options of enrolling for one or two months. You'd say: 1 month is half a module, 2 months is a whole module. I thus enrolled myself for level B2.1 and believed I was paying then for the entire course, but precisely last week I found out that I had only paid for half of the module - something I was never told about when I enrolled, and which I found very weird: why was there no option of enrolling for the full 4 months upfront? I found this to be very tricky, and now I am stuck between paying an extra unexpected 342 € or not completing my level and therefore not getting any certificates. Besides, I realised that AF divided their courses in so many modules that it could take you up to 5 years of uninterrupted French classes to get to a C1 level.

February 22, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear André,
Thank you for your feedback and review.
It is difficult to offer quality courses for a lower price. We believe we offer the best quality/price rate for non-public schools in Brussels. However, feel free to let us know what didn't match with your expectations regarding the price ; it will be much appreciated!
Best regards,
The Alliance Française Bruxelles-Europe's team

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Rated 5 out of 5 stars

Very good!

I'm very happy with the quality and methodology of the language course (A1) I took at Alliance Française. Kudos to Nicolas for his great work! Money well spent.

February 22, 2019
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Artur,
We are delighted to read you enjoyed your experience with us. Thank you for your review, and for your teacher who will be glad to know how much you enjoyed the course with him.
All the best,
The Alliance Française Bruxelles-Europe's team

Rated 5 out of 5 stars

Recommend Alliance Française…

Recommend Alliance Française Bruxelles-Europe.
Professors full of enthusiasm and commitment. The ladies in the Secretariat are very helpfu. Library and many learning aids available.

October 26, 2018
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Barbara,

Thank you very much for your feedback and review.

Best regards,
The Alliance Française Bruxelles-Europe's team

Rated 5 out of 5 stars

Amir Mourad - EGYPT

It was amazing experience.Lena was Super teacher. she was very friendly and made us love coming every day to learn french. i would like to repeat this again.

Amir Mourad

September 23, 2018
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Amir,

We are delighted to read you enjoyed your experience with us.
Thank you for your review!

All the best in your French learning,
The Alliance Française Bruxelles-Europe's team

Rated 5 out of 5 stars

Very good teacher

September 20, 2018
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Michelle,

Thank you very much for your feedback and review.

Best regards,
The Alliance Française Bruxelles-Europe's team

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Rated 3 out of 5 stars

The quality of teaching is inconsistent

Sadly, the quality of teaching is inconsistent: so much depends on a teacher. I followed courses in 2013 and 2018 for the C1 levels and observed the same situation. One time you are lucky to get a brilliant teacher, the second - the opposite. It is very important for the AF to make sure the C1 level gets experienced teachers. Having a weak one last time led me to a decision not to enrol in the course that followed.

February 27, 2018
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Elena,

We are sorry to hear that the course did not meet your expectations. Thank you for your feedback. It has been forwarded to our teaching team.

Best regards,
The Alliance Française Bruxelles-Europe's team

Rated 3 out of 5 stars

AF Bruxelles-Europe French course

AF Bruxelles-Europe French course

I am following a private French course with AF. There are things I am happy with the course and there are things not.

The teachers are friendly and most of the time, I got sufficient support from them and the administrative team when I had a question.

However, there was a change in the allocated teacher for my course without any notice period or official information from AF. There was a delay in getting feedback, reply from my current teacher. I understand that the curriculum for a private course is a flexible one and can be modified at all time but at least it should be organised and follow a certain structure. However, so far, after nearly 20 hours of studying, I still cannot find the curriculum structure and also the discontinuity made it even more difficult.

I was informed before the course that besides verbal communication to improve my speaking skill, the teacher will also focus on grammar and writing as well. However, it seems not the case, spending time talking about certain topic is interesting but not really helped me to get into the language. I proposed to my current teacher a curriculum that I followed in my previous course (at another center) and she found it interesting to follow it. So, we are following it at the moment but I do expect more from the private course than just follow a certain book that any center can offer, e.g. additional topic/material proposed by the teacher, timely communication, etc.

December 12, 2017
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Ha,

We are sorry to hear that the course did not meet your expectations.
Thank you for your feedback. It has been forwarded to our teaching team which is following up on it at the moment to know why it went wrong and how to make it better. You will receive an email from them very soon.

Best regards,
The Alliance Française Bruxelles-Europe's team

Rated 5 out of 5 stars

Overall experience is excellent!

Overall experience is excellent!! Very supportive staff, diverse groups and plethora of resources available along with activities outside the classroom. Definitely would recommend to a friend!

December 11, 2017
Unprompted review
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Reply from Alliance Française Bruxelles-Europe

Dear Oleg,

Many thanks for your feedback and review!

All the best for your French learning,
The Alliance Française Bruxelles-Europe's team

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