great products, reasonable prices and I had absolutley no problems with the delivery or it's timing. Normally, the two greatest problems are listed as 'in stock' when it isn't and you wait 3 mont... See more
Company replied
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See what reviewers are saying
The sthil chaps are a great product, they fit well and are easy to put on and off with clips. Initially I found it hard to order as I couldn’t find my address with the online order system. I... See more
Company replied
Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
Company replied
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
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Company details
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.8
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick arrival on the well packaged mini…
Quick arrival on the well packaged mini chainsaw. Just as specified on the website.
March 26, 2024
Reply from Alliance Hardware
Hi Simone,
Thank you for leaving such a great review, we really appreciate it and we're glad to hear that you were pleased with how we packaged your chainsaw.
We hope you enjoy and hope to deal with you again.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi,
Thank you for your awesome feedback, it means a lot!
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Delivered exactly what I ordered and…
Delivered exactly what I ordered and very quickly in good condition. Very happy. Thank you.
March 21, 2024
Reply from Alliance Hardware
Hi Kate,
Thank you for leaving us such a great review, we truly appreciate it and are pleased to know that you are happy with your order.
We hope to deal with you again in the future.
Thank you,
The Team @ Alliance Hardware
Great price great delivery time,more…
Great price great delivery time,more than expected
March 18, 2024
Reply from Alliance Hardware
Hi Mick,
We're very happy to hear that our price was competitive and that your order was delivered quickly.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Received the item in only 3 days
Received the item in only 3 days. Very happy with the service
February 25, 2024
Reply from Alliance Hardware
Hi Darren,
Thank you for leaving us such a great review, it is much appreciated.
We're glad to hear your order arrived quickly.
We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Non arrival of ordeer
My order which was due between the 7th and 11th of March has not yet arrived.
February 28, 2024
Reply from Alliance Hardware
Hi Les,
We're terribly sorry to hear that your order is yet to be delivered.
One of our staff will follow up on this and will be in touch with you today.
Thank you,
The Team @ Alliance Hardware
Great Equipment and Service
Great selection of quality equipment at competitive prices and very fast delivery. Thank you and highly recommended.
February 27, 2024
Reply from Alliance Hardware
Hi David,
We're glad to hear you're enjoying using your tool and we look forward to dealing with you when the next sale is on.
Thank you,
The Team @ Alliance Hardware
Your company got it ok for me
Your company got it ok for me. Prompt delivery and as
advertised.I would certainly use your company again.
February 19, 2024
Reply from Alliance Hardware
Hi Keith,
We're pleased to know that your order was delivered promptly and you were happy with the product.
We look forward to dealing with you next time.
Thank you,
The Team @ Alliance Hardware
Very happy customer!!
Easy to navigate website and easy to pay with PayPal. All products were excellent quality and priced fairly well. Very happy with box that product was delivered in as it provided protection to the heavy item.
February 5, 2024
Reply from Alliance Hardware
Hi Gabriella,
Thank you very much for your positive feedback. We're glad to hear that your shopping experience with us was smooth sailing, and we're glad you were happy with how we packaged your order.
We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Good people to talk to very helpful
Good people to talk to very helpful , and super quick delivery
January 24, 2024
Reply from Alliance Hardware
Hi Wayne,
Thank you for leaving us such a great review.
We're glad to hear that our staff were able to assist you and that your order was delivered quickly.
We hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
Very helpful staff
January 31, 2024
Reply from Alliance Hardware
Hi Gale,
Thank you very much for your helpful feedback, it is much appreciated.
The Team @ Alliance Hardware
Had a small problem with a tool I…
Had a small problem with a tool I bought from these guys, was damaged in transit, but Paul took care of it promptly and professionally with options on how to resolve this including picking up the product, repairing it and returning it. I found these guys very professional and Paul. Thanks for all your help mate cheers
January 23, 2024
Reply from Alliance Hardware
Hi Caine,
Thank you very much for your feedback, and we appreciate your patience and understanding with what can typically be a very frustrating experience with deliveries.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Richard,
Thank you for your review, it is much appreciated.
We're glad that we were able to assist you in your return, and hope to deal with you again in the future.
The Team @ Alliance Hardware
Lack of order confirmation.
After making my own line order there was a lack of confirmation of the order and also how soon I could expect delivery and how it would be sent.
January 23, 2024
Reply from Alliance Hardware
Hi Garry,
We're sorry to hear that you never received any communication regarding your order.
Typically, order updates and courier information are sent out automatically as orders progress and when they are booked in with the courier.
We hope that this hiccup doesn't deter you from dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
Delivery StarTrack not sent together as…
Delivery StarTrack not sent together as ordered
Then I had to pick the items up 2 suburbs away because old mate didn’t want to get out of the van he dumps his run at the post office for oversized goods 2 days same deal on cctv then sends a message sorry we missed you ? 🤣 no attempt at all, refund delivery.
This problem of delivery is not Alliance Hardwares fault it’s at the Brisbane end of StarTrack, accountability for their poor performance. The goods I received are in good condition not damaged in anyway. Just a lazy drivers.
January 23, 2024
Reply from Alliance Hardware
Hi Ian,
We're disappointed to hear that you had such issues with the delivery of your order.
Typically StarTrack has been a very reliable delivery agent so this sort of issue is not something we've encountered before.
We will be bringing this up with StarTrack and will be looking into whether we can refund your delivery charge as a show of good faith.
We hope this doesn't deter you from dealing with us in the future.
Thank you,
The Team @ Alliance Hardware
Update 08/02/2024
Hi Ian,
We're now processing a refund for the delivery charge on your order.
We hope this helps to mitigate the frustration you experienced during the supposed attempted delivery.
Thank you,
The Team @ Alliance Hardware
Service was quick once you returned…
Service was quick once you returned from holidays.
January 22, 2024
Reply from Alliance Hardware
Hi Diane,
Thank you for leaving us such a great review, we really appreciate you taking the time.
We thank you again for your patience while we were closed over the Christmas break.
We look forward to dealing with you in the near future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Morgan,
Thank you very much for your feedback, it means a lot.
We hope to deal with you again in the near future.
Thank you,
The Team @ Alliance Hardware
Prompt service with very quick delivery…
Prompt service with very quick delivery and parcel was well packed for protection.
December 11, 2023
Reply from Alliance Hardware
Hi Jackie,
Thank you for your feedback.
We're glad to hear your order was supplied quickly and well-packed.
We hope to deal with you in the near future.
Thank you,
The Team @ Alliance Hardware
No tracking number 😕
December 11, 2023
Reply from Alliance Hardware
Hi Thomas,
I'm sorry to hear you never received a tracking number for your delivery.
We have had a few instances where the email goes directly to the spam or junk mail folder.
I can see from the tracking that this was delivered on the 18th, however please do let us know if this is incorrect.
I hope it has been received and all is well with your order.
Thank you, and I hope this doesn't put you off dealing with us in the future.
The Team @ Alliance Hardware
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