Alliance Virtual Offices Reviews 1,746

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, warmth, and willingness to provide solutions, often highlighting their knowledge and professionalism. Many people appreciate the exceptional customer service, noting quick responses and a smooth process, making interactions pleasant and efficient. The service is often described as excellent, with consumers finding the team well-organized and supportive, which helps in presenting their brand confidently. However, some people were dissatisfied with the service, experiencing issues with mail handling, including missing items and lack of transparency, which led to financial costs. There were also instances where the location was misrepresented for specific needs like Google Business Profile verification, and some noted problems with contracted local companies not being present to receive packages. Additionally, some customers found inconsistencies in billing and communication regarding address validity, leading to concerns about the reliability of the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, guidance, and... See more

Service

Customers had ambiguous experiences with service, with some expressing significant dissatisfaction. Many... See more

Customer service

Clients share positive opinions on customer service, with many praising the patience, guidance, and... See more

Location

Consumers find location to be ambiguous, with some reporting issues where promised virtual office locations... See more

Response time

Reviewers mention positive feedback about response time, with many praising the quick responses and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise... See more

Company replied

Rated 5 out of 5 stars

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.... See more

Company replied

Rated 5 out of 5 stars

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service. My representative A... See more

Company replied

Rated 5 out of 5 stars

Amazing Service Quick Responses! While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afte... See more

Company replied


Company details

  1. Virtual Office Rental

About Alliance Virtual Offices

Written by the company

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide


For over 15 years, Alliance Virtual Offices has helped professionals and entrepreneurs work smarter, safer, and more efficiently with flexible office solutions built for modern business. Whether you need a business address, on-demand office space, phone services, or receptionist support, we’re here to help you grow—without the overhead.


Find a Virtual Office Location

From real office space to professional call handling, Alliance offers more than just a PO Box. With locations in top U.S. cities and a 90%+ positive rating on Trustpilot, we’re proud to support ambitious professionals across industries—from law and real estate to consulting, accounting, and beyond.

Whether you’re growing a remote team or protecting your home address, we provide secure, professional solutions that scale with your business. Explore our services, find a location near you, or contact our friendly team to get started today.


Explore Our Services
Learn About Virtual Offices
Get a Live Receptionist
Contact Our Team

Alliance Virtual Offices - Your Ultimate Flex Office

Written by the company

Work Flexibly. Save money. Grow your business, fast.
We help modern businesses scale faster with our flexible workspace options, easy and seamless setup process, 5-star service and convenient worldwide locations. We want to enable our clients to build credible, stable and marketable businesses with a low risk profile.

Contact info

Promotion box for Alliance Virtual Offices

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Great experience

I start my first business with them. It was amazing experience.

December 17, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Israa,

Thank you for sharing your experience! We wish you continued success and are here to support you every step of the way. If you ever need assistance, please don’t hesitate to reach out to us at 800-775-5715 or email us at support@alliancevirtualoffices.com.

Rated 5 out of 5 stars

Amazing team work

Cassandra has been so helpful throughout this process. Very knowledgeable about Alliance Virtual Offices. Kept me in the loop about everything. Now Kath is my person of contact and the first conversation was so informative and helpful. I look forward to working with Alliance. Everyone has been amazing. Thank you all so much.

November 22, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for your kind words! We're delighted to hear that Cassandra was so helpful and kept you well-informed throughout the process. It’s wonderful that your first conversation with Kath was equally informative and positive. Kath will be your main point of contact over the next few months, and our success team is here to assist you with the onboarding process and ensure you maximize the use of all the services we offer.

Welcome to Alliance Virtual Offices, and thank you for choosing us!

Rated 5 out of 5 stars

Bahut badhiya bhai

December 10, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Your encouragement means a lot to us! If there’s anything else we can assist you with, don’t hesitate to reach out.

Rated 5 out of 5 stars

I really appreciated Kaths call today

I really appreciated Kaths call today! She was both not only helpful but sold me on some other stuff that I didn't otherwise know that Alliance offers! Kath, you are great at what you do! Sending you my next account and then some. Best, Jeff Davis!

November 20, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much, Jeff, for your fantastic feedback! Kath, as part of our Client Success team, will continue to support you and ensure everything goes smoothly. We’re excited to assist with anything you trust us with. If you need anything in the meantime, don’t hesitate to reach out.

Rated 5 out of 5 stars

Kath was very pleasant and took her…

Kath was very pleasant and took her time explaining how this office works. I very much enjoyed my time with her! Kudos darlin!

November 21, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Hi Harriet,

Thank you so much for your kind words! She’s an amazing part of our Client Success team and will be following up with you over the next few months to ensure everything continues to run smoothly. We’ll be sure to share your kudos with her—she’ll be delighted! If you ever need further assistance, don’t hesitate to reach out.

Rated 5 out of 5 stars

A very special thanks to Kath Neri for…

A very special thanks to Kath Neri for her excellent support and assistance. Thank you and very much appreciation for your help and customer focus!

November 18, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for your kind words and appreciation! Your feedback means a lot to us, and we’ll be sure to share your gratitude with Kath. She is an integral part of our success team, so if you need any assistance in the future, feel free to reach out to her directly.

Rated 5 out of 5 stars

I greatly appreciate the customer…

I greatly appreciate the customer service from the first communication with Luis through my onboarding with Kath. Loving my experience with AVO.

November 14, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for your wonderful feedback! At Alliance Virtual Offices we’re all about creating effortless experiences, and it’s amazing to hear that Luis and Kath delivered just that. Our Success and Sales teams are united in making every step of your journey smooth, ensuring you’re set up for success in everything you do. If you ever need assistance, don't hesitate to reach out.

Rated 5 out of 5 stars

I received the follow up from an agent…

I received the follow up from an agent today. I just signed up on Saturday. I can tell this is going to be an awesome experience for my business. I’m so excited to join all.

November 2, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you so much for your kind words and for choosing us! A success representative will touch base with you soon to ensure everything is going smoothly. If you ever need assistance or have questions along the way, don’t hesitate to reach out.

Rated 5 out of 5 stars

Cassandra provided top tier service!

Cassandra provided top tier service!

I had such an amazing experience from start to finish. She handled my set up and payment over the phone, then expeditiously emailed documentations that I needed to have electronically notarized. Once I was verified, she expedited my submission for certification of my virtual office. This has made my Friday! Service was 10 out of 10 definitely recommend!

October 24, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for the wonderful review! We're glad to hear that your setup process was smooth and efficient. We’ll be sure to pass along the kudos to Cassandra who assisted you. We appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Axel and Jesus was very helpful

Axel and Jesus was very helpful. They took the time to research the problem before dismissing what I was trying to say about my billing situation. They came back with the solution instead of an extra problem and that made my experience great!

October 24, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for sharing your experience! We're glad Axel and Jesus were able to assist you effectively. We’ll be sure to pass along the kudos to them. If you need further assistance, please don’t hesitate to reach out!

Rated 1 out of 5 stars

Since my last review

Since my last review, their collection company has continued to contact me demanding paying for amounts that were more than double my last invoice from Alliance. The agent, Lindsey Ramirez, told me that she would send an invoice but never did. She then lowered the “amount due” and continued demanding payment. Due to not responding to Lindsey’s email within 24 hours, she sent me yet another email informing me that she was marking my account as “a refusal to pay.” When I asked what that meant, Lindsey said “ With all do respect there is no reason for me to continue entertaining you.”

Go with iPostal or another virtual office/mailbox service.

October 11, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Hi Tatiana,

Thank you for taking the time to share your feedback. We strive to maintain clear and transparent communication with all of our clients, especially regarding billing matters. A Client Success Supervisor will be in touch with you shortly, and we hope you'll give us the opportunity to make things right.

Rated 5 out of 5 stars

Great Experience and Super Easy

I dealt with Carlos and he did an excellent job and was very helpful. He answered all my questions and he was on the phone with me through the entire process and helped me with everything.

October 10, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Thank you for sharing your experience! We are delighted to hear that Carlos was so helpful and guided you through the entire process. We will be sure to pass along the kudos to Carlos. If you need anything else, feel free to reach out—we are always here to help!

Rated 5 out of 5 stars

Carlos Was Excellent

Carlos Was Excellent! All my questions were answered. I learned so much about Virtual office spaces!

October 9, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Hi Tasheena,

Thank you for the fantastic review! It's great to know you learned so much about virtual office spaces! We’ll be sure to pass along the kudos to Carlos. If you have any more questions, don’t hesitate to reach out—we’re always here to support you!

Rated 5 out of 5 stars

Excellent service

Excellent service, thus far in my 9 months of experience as a virtual office client at Alliance! I have mostly communicated with Abel, Axel and Lissa picked up on assisting with my account today. They have all been wonderfully pleasant, helpful, efficient and professional. It is greatly appreciated!

October 9, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi,

Thank you for your kind words and for being a valued virtual office client with Alliance Virtual Offices for the past 9 months!

It's wonderful to know that our team has met your expectations, and we will definitely pass along the kudos to them. We truly appreciate your feedback and look forward to continuing to support you!

Rated 5 out of 5 stars

Jesus was a huge help

Jesus was a huge help, very prompt and also very patient with me, answering all of my questions and going above and beyond as far as I'm concerned. Highly recommended.

October 9, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for sharing your experience! We're delighted to hear that Jesus provided prompt, patient, and top-notch support. We'll make sure to pass along your kind words to him. Thanks again for recommending us!

Rated 1 out of 5 stars

ALLIANCE VIRTUAL OFFICES IS A SCAM...

I intend to take legal action against these guys. They are outrageously incompetent. They have lost so many of my packages. Bills have gone unpaid. My credit score has been impacted. Credit cards have gone undelivered. My business has suffered. They've lost expensive packages belonging to me. Packages I paid a lot of money for. They've made no attempt to fix or resolve these issues... or refund my money. Their customer support is horrific. They've over-billed me. They've taken my money and not delivered their service as promised. Months worth of complaints have gone unresolved. It's clear they have no respect for their clients and have ZERO intention to solve problems. Forget all the good reviews you have read here. The truth about Alliance Virtual Offices is in the 1-star reviews. DO NOT WORK WITH THIS COMPANY.

October 4, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Hi Caleb,

Thank you for sharing your concerns. We take these issues very seriously and have already begun an investigation into your case. A Customer Success Supervisor has been assigned, and we will touch base to discuss your situation and ensure that we address all your concerns, including the lost packages and billing issues.

Our team is dedicated to resolving this matter promptly, and we will keep you updated throughout the process.

Rated 5 out of 5 stars

Quick and accurate!

Ramiro was understanding about my urgent request (change on my verification letter) and took immediate action without question. VERY much appreciated!

October 3, 2024
Unprompted review
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Reply from Alliance Virtual Offices

Hi Melissa,

Thank you for your kind words! At Alliance Virtual Offices, we are committed to delivering fast and efficient support, and we are glad Ramiro was able to assist with your urgent request. We look forward to continuing working with you.

Rated 5 out of 5 stars

Thank you Lau

Lau helped me during a difficult decision process with my business. She exemplified professionalism and understanding during this process. She explained everything in detail and to my satisfaction as a business owner.

September 18, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Marc,

Thank you so much for sharing your experience! You can feel free to reach out to her anytime—it's part of our personalized service to ensure you always have the support you need. We'll make sure to pass on your kind words to her! Wishing you continued success with your business, and we are always here to help!

Rated 2 out of 5 stars

Diego is a Great Rep

Diego,
You are the best and please show this email to your manager, because I've had multiple interactions with you and you're always prompt, trough and drive to a solution that has a positive outcome.

You are an excellent rep and deserve 10 STARS!!!
The reason I know is because I have run large call centers at two major corporations, and I have a great eye for talent.

You are the only reason, I’ve stayed with AVO and not gone to other competitors. Hopefully, I get will get you as a support rep more often than not, as I know it's a "Que" in the VRU system.

Unfortunately, I've had different experiences with other Support Reps and that is why I can only give the company a 2-star rating.
I wish you much continued success in your career and hopefully Management recognizes your talent and put you on a management track.

September 25, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Shaun,

Thank you for sharing your feedback with us! We will be sure to pass along the kudos to Diego. We also recognize the importance of providing consistently excellent service across the board, and we’re sorry to hear that your experiences with other support reps have not always met your expectations. Please know that we are actively working to improve the level of service across our entire team to ensure that all of your future interactions are just as positive.

Thank you again for taking the time to reach out, and we look forward to serving you even better in the future!

Rated 5 out of 5 stars

Axel was friendly and professional

Axel was friendly and professional

September 23, 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Unoma,

Thank you so much for your feedback!We will be sure to pass your kudos to Axel—he’ll be happy to know he made an impact! If there's anything else we can assist you with, please don't hesitate to reach out.

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