Allianz Insurance Reviews 

Very straightforward to complete and a competitive quote.

Navigating your app is a nightmare. I don't know where to start outlining how useless it is. I have spent 1/2hr already just to try to find out if my policy auto renews and what the new premium rate is, only to get long winded information about where it is and then this thing showed up. And it looks like you have no customer service phone number to call
USELESS

Can’t find my way around your system
All I want to do is pay

EASY, SIMPLE, QUICK

Very good, an excellent this is good for me to change my car and replacement old car and registered new car, thanks for that, much appreciate.

Very easy to log into.my account and make the changes I needed to make.

Auto renewal of my insurance despite cancelling autorenewal. In fact, i never activate autorenewal. They’re part of L.V. and should be avoided. I incurred a charge of £1.05 because I spotted their crooked practices in time otherwise they would bully and extort even more money from me. I am now being emailed reminding to pay the balance of my policy. A policy I did not agree to take. They are really getting on my nerves.

Very easy to find the perfect policy for me and arrange on line without a hitch at all

Nice and easy too set up policy online

I have been working with them for 5 months related to an annuity and they have been as unhelpful as you could possibly imagine. Their "customer service" is absolute garbage. I don't know whether it's because they have people who are not English speakers, but I haven't had a single phone call with them that was helpful in any way, and I have had many.

You can never speak to a person unless you have had an accident. I will not be renewing my policy with Allianz.

Extremely slow and inefficient claims process

I am extremely dissatisfied with my experience with Allianz regarding the handling of my insurance claim. Although the entire process is carried out online, which should normally mean greater speed and efficiency, the reality is exactly the opposite.

It is difficult to understand how a process that does not involve any travel or physical inspection can take just as long, or even longer, than a traditional, in-person assessment and claims process. After registering my claim, I had to wait several days just to be contacted and informed about which docments were required for my claim.

Considering that I explicitly requested that the process be handled as quickly as possible because I need my car and want to have it repaired as soon as possible, I find the way the claim is being handled completely inefficient and disrespectful of the customer’s time.

Honestly, for a process advertised as being “online”, I expected much greater speed and transparency. Instead, my experience so far has been frustrating and disappointing. I find it unacceptable that a digital process can be this slow .

If this is how Allianz treats its customers when they need to have an insurance claim settled, it is certainly something I will take into consideration in the future when choosing an insurance company.

An experience that, at this point, I cannot recommend to anyone.

Proces de despăgubire extrem de greoi și lipsit de eficiență

Sunt profund nemulțumit de experiența avută cu Allianz în ceea ce privește soluționarea dosarului de daună. Deși întregul proces se desfășoară online, ceea ce în mod normal ar trebui să însemne rapiditate și eficiență, realitatea este exact opusul.

Este greu de înțeles ca un proces care nu presupune deplasări și constatare fizică poate dura la fel de mult sau chiar mai mult decât o constatare și soluționare în mod clasic, fizic. După înregistrarea dosarului, am fost nevoit să aștept zile întregi doar pentru a fi contactat și pentru a mi se comunica ce acte sunt necesare pentru dosar.

În condițiile în care am solicitat în mod expres soluționarea cât mai rapidă, deoarece am nevoie de mașină și doresc să o repar cât mai repede, consider că modul de gestionare a dosarului este complet lipsit de eficiență și de respect față de timpul clientului.

Sincer, pentru un proces prezentat ca fiind „online”, mă așteptam la mult mai multă rapiditate și transparență. În schimb, experiența mea de până acm este una frustrantă și dezamăgitoare. Mi se pare inadmisibil ca un proces digital să fie atât de greoi și să dureze atât de mult.

Dacă acesta este modul în care Allianz își tratează clienții atunci când aceștia au nevoie de despăgubiri, cu siguranță este un aspect pe care îl voi lua în considerare pe viitor atunci când voi alege o companie de asigurări.

O experiență pe care, până în acest moment, nu o pot recomanda nimănui.

found the whole experience user friendly, good price and easy to from beginning to completion

Quick to get it done

Easy renewal process.

Changed car and followed instructions on website, after putting in new cars details, your system replied DONE!
Thinking any new changes and confirming changes and adjustments would follow in a future post.
Set off for holiday to wales and still no confirmation!
Only today by a chance phone call to our Son saying we were spotted by Police we were driving in our new car without insurance!
All attempts to get in touch with somebody we could contact on the phone Urgently were not possible and only online help line was available to assist in helping in doing what we were convinced we’d already done.
After receiving the police letter eventually made a successful attempt to update insurance change.

Easy web page