Allianz Ireland Reviews 

754
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive prices, extremely helpful staff, and the smooth online platform that makes finding necessary information remarkably straightforward. Many people deeply appreciate the efficient customer care, clear guidance, and reliable assistance provided when managing their various insurance policies over the years. Though some reviewers were not happy with their experience, they noted ongoing difficulties logging into online accounts, lengthy delays on phone queues, and frustrating customer support interactions. A few other people also felt that the website was difficult to navigate and encountered unexpected technical hurdles when trying to finalise policy details online.

What people talk about most

Service

Reviewers express mixed feelings regarding the service, highlighting a wide split in customer experiences. On... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Price

Customers had ambiguous experiences with price, as views on rates varied greatly. Many reviewers found quotes... See more

Website

Users describe ambiguous interactions with the website, reflecting mixed feelings about its usability. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more

Rated 5 out of 5 stars

Excellent. Easy to traverse. Good quote & extras reasonable price. Very happy. My renewal quote was 680. I got a quote from same company online for 480. This upset me so much I tried allianz. Came in... See more


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.9

Great

TrustScore 4 out of 5

754 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(754)

593 reviews in the last 12 months

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Rated 1 out of 5 stars

Over 65's Multi Trip Travel Insurance? No.

Hi Ally, I have contacted that partner company who confirm that the processing of the travel nsurance is carried out overseas by another company but that the poicy itself is that of Allianz Ireland.
They also reconfirm that there is no Multitrip insurance available to those of us over the age of 65.

June 5, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Phil,

Allianz Ireland only provides insurance for motor, home & pet. All travel policies are sold by our partner company, Allianz Global Assistance. I would recommend reaching out to them directly on insurance@allianz-assistance.ie, or by phone on (01) 619 3681.

Thanks,
Ally.

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Rated 5 out of 5 stars

App is easy to use

App is easy to use, covers most queries I have, section on adding temporary drivers is very good (got even better just lately).

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

I just purchased insurance for my car…

I just purchased insurance for my car and requested that it start the following day. I assumed this would be automatic and take place at midnight especially since you debited my account. Only after paying do you say it could take 24hrs before cover is in place. Now I have no access to a car until I hear from you.

June 4, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Michelle,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 5 out of 5 stars

Getting an online quote and completing…

Getting an online quote and completing the process up to payment was very hassle-free. I was unable to obtain renewal quotes from several other insurers because my car is a Japanese import, even though it has been on Irish roads for over a year.

Allianz provided me with the best quote and made the renewal process straightforward and stress-free. I am very satisfied with their service and professionalism. Based on my experience, I am happy to continue my insurance journey with Allianz and would recommend them to others

June 4, 2026
Unprompted review
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Rated 1 out of 5 stars

I'm blocked from registering because I have a Malaysian phone number

I'm blocked from registering because I have a Malaysian phone number. So I have no way to access my insurance policy.

June 3, 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi there,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 1 out of 5 stars

Frustrating, time-wasting customer service experience

My wife was involved in a significant rear-ending car accident on a motorway caused by a third party. This accident happened 7 weeks ago. Thankfully, neither my wife or daughter were injured and the car was deemed a write off. Liability was admitted by the third party. However, Allianz began putting through a claim from my wife's policy. They also said that we had agreed to a valuation on my wife's car based on the assessors report. This was not true. Eventually, we were transferred to claims on the third party's insurance policy. My wife has been in a rental car since the accident. We are not accepting the valuation offered for my wife's car and have enlisted a solicitor as I became completely frustrated with my interactions with customer claims with Allianz. I repeatedly asked for a manager to contact me but received no call back. I made a formal complaint on 8th May and only today received an email to say that we are still investigating your complaint and will be back to you within four weeks. No closer to resolving this claim than from day one. Completely frustrated.

April 13, 2026
Unprompted review
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