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No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This was so great
The issue was resolved satisfactory i…
The issue was resolved satisfactory i am pleased with the and i would like to thank Mary for letting me know the outcome
"Problem addressed" "Good service
Fast and effective response
Honest Company
The company is honestly fair to return back money if we ask for.Know lam waiting for re fund of my money
Friendly Staff
Friendly staff helped me resolve my issues. I’m happy with outcome.
Honesty
The fact that a mistake was recognized and I am getting a refund! Thank you very much
THIS IS A SCAM SITE
THIS IS A SCAM SITE. ALL THEY DO IS SCAM PEOPLE. THEY HAVE THE NERVE TO SEND ME TO GIVE THEN A GOOD REVIEW OR ELSE THEY WONT REFUND THE MONEY THEY SCAMMED FROM ME.
THEY POSE AS A PRODUCT ON SOCIAL MEDIA LIKE INSTAGRAM. GET YOUR PAYMENT DETAILS FOR PAYING THE PRODUCT. NEXT THING YOU KNOW, YOU HAVE BEEN SUBCRIBED TO THEIR SERVICE.
THIS IS HOW THEY HOLD HOSTAGE MY REFUND, EMAIL RECEIVED FROM THEIR ESCALATION TEAM:
As the Escalation Manager, I have reviewed your recent interaction with our Customer Support and I want to personally apologise for any inconvenience you experienced. Your account has been permanently terminated and as a special exception to our usual policy, we are processing a refund of your membership fee to the original payment card (7122) and will proceed with deleting your account if you wish.
I want to clarify that the refund we are providing is an exception made by our escalation team, as it does not align with the terms and conditions outlined on our website. Our records show that the subscription was not cancelled before the renewal, which typically would not qualify for a refund.
Here’s how you can leave your feedback:
1. Click the link: (LINK TO THEIR TRUSTPILOT PROFILE)
2. Select a rating, preferably 4 or 5 stars.
3. Share your thoughts, highlighting any of the following (“Issue Addressed by Emerald”, “Thank you Emerald”, “Thank you for the assistance Emerald”, or “Satisfied”).
4. Submit your review by clicking on "Continue with Google" or "Continue with Email."
*Important: Do not mention the word "refund" or "cancellation". A negative review with a 1/2 star does not guarantee a refund.
Once the review is submitted, please send us a screenshot to help us expedite the processing of your refund. The funds should be processed and received within 5 -7 business days.
Thank you for your understanding and cooperation in this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.
Best regards,
Emerald
Escalation Team

Reply from Allin4game
Happy & satisfied with Phoepe
Thank you Phoebe for contacting me and for your helpful support.
I don’t know how I ended up here I was…
I don’t know how I ended up here I was playing a game of winning a water bottle ,suddenly my money is being deducted monthly.

Reply from Allin4game
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