Allison Homes Reviews 

666
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention how welcoming, professional, and helpful staff are when guiding visitors through properties and answering questions. Customers deeply appreciate the exceptional communication, continuous progress updates, and reliable support provided throughout the house-buying journey. Consumers also highlight the impressive build quality and attention to detail visible in the stunning show homes. However, some reviewers were not happy with the aftercare service and encountered persistent property defects requiring extensive fixes. A few other people also felt that customer service could occasionally be unresponsive, leading to frustrating purchase cancellations.

What people talk about most

Staff

Clients share positive opinions on staff, noting that team members are consistently welcoming, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, often praising staff for going above... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Location

Customers had positive experiences with location and note that their new properties are situated in wonderful... See more

Quality

Users describe positive interactions with quality, noting that the homes are beautifully designed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heather the site representative was extremely welcoming, a very happy person who made us feel relaxed. She was so professional in her approach. She spent a great deal of time explaining the types of... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Alan☺️ We honestly took way longer than we should have, but he was so patient with us the whole time. He’s super professional, really knowledgeable, and walked us through every single de... See more

Company replied

Rated 5 out of 5 stars

We made our second visit to Finney Meadows today to see Alan who made us feel very welcome. He gave us a brief tour to the plot we were interested in, explaining everything in great detail. We... See more

Company replied

Rated 5 out of 5 stars

We called in without making an appointment and were made very welcome by Alan. We explained what we were interested in and how much our budget was. Alan showed us different options and invited us... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

666 reviews

5-star
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No recent history of asking for reviews

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Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(666)

226 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience purchasing…

We had a great experience purchasing our new home on Beaufort gardens in market deeping. All staff have been brilliant from start to finish. In house solicitors were superb also. (We are both mortgage advisors, so have dealt with plenty, but Ison Harrison have been amazing)
Angie on sales has been great, and offered brilliant communication and support.
Chloe (relationship manager) and Grant (site manager) have gone above and beyond. We had a small leak on moving day, and it was resolved within an hour. Grant in particular has been incredible. It’s great to have a site manager who is hands on, and genuinely cares about customers! Couldn’t fault the team at all, and would highly recommend!
The finish with an Allison home is far superior to our previous larkfleet home, and we are very happy! 5 star service!

March 31, 2026
Unprompted review
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Reply from Allison Homes

Hello Alex,

Thank you for your wonderful review! We’re delighted to hear your experience at Beaufort Gardens has been so positive from start to finish, and that the whole team made such a strong impression.

It’s fantastic to know Angie’s communication and support, along with Chloe and Grant’s hands-on approach, helped make your move-in experience smooth - especially resolving the issue so quickly on the day. We’ll be sure to pass on your kind words to them all.

We’re also pleased to hear you’re so happy with the finish and quality of your new home. Thank you for your recommendation - it means a great deal to us.

- Allison Homes team

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with the site management team at Frampton Gate especially Nick and Paula, which was really important for us as First Time Buyers. Although there were a few snags identified after completion, they handled everything quickly and efficiently, even the ones we discovered ourselves. Their responsiveness was impressive. Paula was very kind-hearted and makes conversations feel so light.

Also Roxy at Sales Team , she’s highly knowledgeable but also incredibly friendly and approachable.

They made the whole process feel smooth and stress-free, and their attitude truly stood out. It genuinely felt less like dealing with a company and more like being supported by a family. Highly appreciated.

April 3, 2026
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your wonderful feedback! We’re delighted to hear your experience at Frampton Gate has been so positive, especially as first-time buyers.

It’s fantastic to know Nick and Paula supported you so well, resolving any snags quickly and making the process feel smooth and reassuring. We’re also pleased to hear Roxy made such a great impression with her friendly and knowledgeable approach.

We’ll be sure to share your kind words with the whole team, they’ll be thrilled to hear them.

- Allison Homes team

Rated 5 out of 5 stars

A Gold Standard Experience at Beaufort Gardens

If I could give Allison Homes more than five stars, I would.

This is our third move into a new-build property, and I can say without hesitation that this experience beats the other two with ease. From start to finish, the service we have had hasn't just been professional; it has been a masterclass in how home buying should be.

Angie, Grant, and Chloe

While the entire team at Beaufort Gardens deserves recognition, we want to extend a massive thank you to Angie, Grant, and Chloe. They were the heartbeat of our move.

Angie made the administrative and sales side feel incredibly personal. We never felt like just another plot number; she was warm, enthusiastic, and ensured nothing was rushed. Every procedure was explained with patience and clarity.

Grant has ensured the transition into the home itself was seamless. Grant is friendly, easygoing and his attention to detail and dedication to the site is evident the moment you walk through the front door. Despite the fact he is often rushing around the site, you feel like you are getting a very bespoke personal service from him.

Chloe is lovely and has been quick to answer any post sale queries we had and arranged for minor work to be carried out far quicker than I would have expected. She gives thorough and thought out explanations to all queries raised.

The house itself is extremely well-built and finished to a high standard. In any new build, you expect a few "snags," but ours were incredibly minor and more importantly, they were sorted almost immediately.

Any queries we raised throughout the build and move-in were responded to with impressive speed.

We opted for the Part Exchange scheme, which can often be a stressful route, but with Allison Homes, the process was smooth running from beginning to end.

The level of care we received felt genuinely personal, the move itself has had a number of little touches which were completely appreciated.

It is rare to find a developer that balances efficiency with such a personal touch. Allison Homes and the team here have set the gold standard for us, and we couldn't be happier in our new home.

Lucie & Ray

March 13, 2026
Unprompted review
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Reply from Allison Homes

Hello Lucie and Ray,

Thank you so much for your incredibly thoughtful review. We’re truly delighted to hear that your experience at Beaufort Gardens has set a new standard for you, that means a great deal to us.

It’s fantastic to know Angie, Grant, and Chloe made such a positive impact throughout your journey, providing a personal, supportive, and seamless experience from start to finish. We’ll be sure to share your kind words with them, they’ll be absolutely thrilled to hear how much their efforts were appreciated.

We’re also so pleased that you’re happy with the quality and finish of your home, and that the Part Exchange process and aftercare support helped make your move as smooth as possible.

Thank you again for your thoughtful feedback and recommendation. Wishing you many happy years in your beautiful new home.

- Allison Homes team

Rated 5 out of 5 stars

New home move 1 week ago

We moved into our new home last week, Paula and Michael in particular have been extremely helpful from the minute we met them. Paula has been in contact frequently making sure everything is okay, she delivered a helpful and thoughtful house demo along with going above and beyond when supporting with any requests I have had in the last week. She has responded to my queries very quickly and has always called me to ensure things have been resolved thoroughly which has taken the stress off moving home with two young children. From the minute we moved in Michael has been on hand to answer any questions and solve any minor issues quickly and efficiently. He has also taken the time to come to the house in person a few times to ensure everything is okay and offered great customer service when doing so. Overall they have both supported us with a smooth and calm move in process and we are very impressed.

March 27, 2026
Unprompted review
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Reply from Allison Homes

Hello Amy,

Thank you for your wonderful feedback! We’re delighted to hear your move into your new home has been such a smooth and positive experience.

It’s fantastic to know Paula and Michael have provided such attentive and supportive care, helping to make the transition as stress-free as possible, especially during such a busy time. We’ll be sure to pass on your kind words to them both, they’ll be thrilled to hear them.

- Allison Homes team

Rated 5 out of 5 stars

I have just moved into my new bungalow …

I have just moved into my new bungalow at Frampton Gate. It's great design, well built cosy and warm.
A big shout out to Roxy who kept me informed on how the build was going every week.
Any problem or issues I had was discussed by another two members of the site team Paula and Nick who helped rectify any problems as soon as possible.
Overall I'm very pleased with my purchase of my new bungalow from Allison Homes.

April 2, 2026
Unprompted review
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Reply from Allison Homes

Hello Kevin,

Thank you for your lovely review and congratulations on your new bungalow at Frampton Gate! We’re delighted to hear you’re so pleased with the design, build quality, and comfort of your new home.

It’s great to know Roxy kept you well informed throughout the build, and that Paula and Nick were able to support you quickly with any queries or issues. We’ll be sure to pass on your kind words to them all.

- Allison Homes team

Rated 5 out of 5 stars

These 5 stars belong to Rachel Brown

These 5 stars belong to Rachel Brown, not only did we trust her judgment on viewing plot 250 she reassured us the whole way through, being first time buyers it’s a scary world but if you’re Lucky enough to have Rachel guide you through the process it will be a blast. Thank you once again to Allison homes on our beautiful new home but mainly a huge thank you to Rachel for being patient & guiding us every step of the way, a true credit to Allison homes 😊

March 28, 2026
Unprompted review
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Reply from Allison Homes

Hello Charlotte,

Thank you for your fantastic review and congratulations on your new home! We’re so pleased to hear Rachel made such a positive difference to your experience, providing reassurance and guidance every step of the way as first-time buyers.

It’s wonderful to know you felt confident trusting her advice, we’ll be sure to pass on your kind words to Rachel, she’ll be absolutely delighted.

Wishing you the best in your beautiful new home!

- Allison Homes team

Rated 5 out of 5 stars

Just moved in to our new home on Venus…

Just moved in to our new home on Venus Fields, Needham Market and it is amazing. Just wanted to give a huge shoutout to our site manager Steve and his team Lou and Wayne they have been nothing but wonderfull !!!!

March 27, 2026
Unprompted review
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Reply from Allison Homes

Hello Craig,

Thank you for your wonderful feedback and congratulations on your new home at Venus Fields! We’re delighted to hear you’re so happy and that Steve, Lou, and Wayne have made such a positive impression.

We’ll be sure to pass on your kind words to the team, they’ll be thrilled to hear them.

Wishing you the best in your new home!

- Allison Homes team

Rated 5 out of 5 stars

Our Dream Home!

I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team — it’s clear they take real pride in their work.

Thank you both so much for making this experience such a positive one.

March 26, 2026
Unprompted review
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Reply from Allison Homes

Hello Ellen,

Thank you so much for your wonderful review! We’re delighted to hear Richard and Chloe made such a positive impact throughout your move to Kings Meadow, providing attentive and professional support every step of the way.

It’s fantastic to know you’re so pleased with the build quality and that the team’s pride in their work has really shone through. We’ll be sure to pass on your kind words to them both - they’ll be thrilled!

Wishing you every happiness in your new home.

- Allison Homes team

Rated 5 out of 5 stars

Great Customer Service

Popped into the Wootton Grange Showroom yesterday and met Tania who was very helpful regarding our enquiry to purchase one of the Allison Homes on the estate. All of the options regarding the purchase of the property were clearly explained and we hope to be in touch with her in the near future.

March 21, 2026
Unprompted review
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Reply from Allison Homes

Hello Shirley,

Thank you for your kind feedback! We’re delighted to hear Tania was so helpful during your visit to Wootton Grange and that she was able to clearly explain all the options available to you.

We look forward to hearing from you again soon and supporting you further on your home-buying journey.

- Allison Homes team

Rated 5 out of 5 stars

Welcoming and friendly.

Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.

March 9, 2026
Unprompted review
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Reply from Allison Homes

Hello Jo

Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.

If you need anything further in your search, please don't hesitate to get in touch

- Allison Homes Team

Rated 5 out of 5 stars

Operative Dennis

Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.

March 9, 2026
Unprompted review
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Reply from Allison Homes

Hello Margaret

Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know

- Allison Homes Team

Rated 5 out of 5 stars

Kevin at Allison homes has been…

Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues we’ve had with the house- thank you very much!

March 9, 2026
Unprompted review
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Reply from Allison Homes

Hi Callum

Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!

-Allison Homes Team

Rated 5 out of 5 stars

3 of the best at Beaufort Gardens!

We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!

March 9, 2026
Unprompted review
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Reply from Allison Homes

Hello Lauren

Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!

- Allison Homes Team

Rated 5 out of 5 stars

Friendly, knowledgable and great customer service.

My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we can’t wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!

Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.

February 21, 2026
Unprompted review
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Reply from Allison Homes

Hi Gemma

Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience

- Allison Homes Team

Rated 5 out of 5 stars

Sophie at Abbey Park was without a…

Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!

February 28, 2026
Unprompted review
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Reply from Allison Homes

Hi Nasreen

Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.

If you need anything further, please don't hesitate to get in touch with Sophie

- Allison Homes Team

Rated 5 out of 5 stars

First class service

First class service, Annabella replied on a Sunday and was very knowledgeable on visit.

March 6, 2026
Unprompted review
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Reply from Allison Homes

Hi Daniel

Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again

- Allison Homes Team

Rated 5 out of 5 stars

Great friendliness and service from Claire

Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.

March 7, 2026
Unprompted review
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Reply from Allison Homes

Hi Kerry

Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.

We'll pass on your feedback and if you need anything further, please get in touch with Claire

- Allison Homes Team

Rated 5 out of 5 stars

Viewing experience

Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.

February 27, 2026
Unprompted review
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Reply from Allison Homes

Hello Jake

Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.

If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help

- Allison Homes Team

Rated 5 out of 5 stars

We visited the showroom at Beaufort…

We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you

February 22, 2026
Unprompted review
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Reply from Allison Homes

Hello Debbie,

Thank you for your lovely feedback! We’re delighted to hear Angie made each of your visits to Beaufort Gardens so positive.

It’s wonderful to know she went above and beyond to explore every option for you - we’ll be sure to pass on your kind words.

- Allison Homes

Rated 1 out of 5 stars

i have been sent this (how was my visit…

i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here

February 23, 2026
Unprompted review
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Reply from Allison Homes

Hi Jurgen,

We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.

We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.

You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.

To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails you’ve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.

We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.

We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.

We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.

We remain committed to resolving any genuine issues and thank you for your understanding.

Kind regards,
Allison Homes team

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