Everything went well with Allopark (E-Mail Communication, Money transfer, Refund). But three days before the parking would start, the reservation was canceled by "Brussels Park", the chose... See more
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The parking was overall good. A 6/8 minute distance from the airport and they do provide a shuttle. The only inconvenience we had is that they don't provide their phone number on the website nor on th... See more
Our drive back after a long holiday was very nice! Oslam was his name and was incredibly friendly. After a hectic day at the airport being able to be picked up and quickly taken to our car was very ni... See more
Place de parking facile à réserver par internet. Pour la suite à voir au retour du voyage
Company details
About Allopark
Written by the company
Important : Allopark est exclusivement une plateforme de réservation en ligne. Nous ne gérons aucun parking et n’intervenons pas dans leur exploitation. Tous les parkings présents sur notre site sont administrés par des sociétés totalement indépendantes de la nôtre. Notre rôle se limite à vous permettre de comparer facilement les différentes offres disponibles à proximité de votre aéroport et de réserver la place qui vous convient. Comme indiqué dans nos conditions générales, Allopark ne peut donc pas être tenu responsable des litiges rencontrés sur les lieux du parking : pour toute réclamation, veuillez vous adresser directement au propriétaire du parking.
Avec Allopark, réservez votre place de parking près des aéroports en toute simplicité.Allopark est une plateforme de réservation en ligne de parking à proximité des principaux aéroports. Nous sommes spécialisés dans la mise en relation des voyageurs avec les meilleurs fournisseurs de stationnement, vous permettant ainsi de comparer et de réserver une place de parking au meilleur prix en quelques clics seulement.
Nous comprenons à quel point la recherche d'un stationnement fiable, pratique et économique peut être une source de stress avant le départ. C’est précisément pour cela qu’Allopark a été créé : simplifier vos démarches et vous offrir une expérience de réservation rapide, claire et sécurisée. Notre plateforme conviviale vous propose un large choix d’options adaptées à vos besoins et à votre budget, vous permettant de réserver votre place en avance et d’arriver à l’aéroport en toute sérénité.
Avec Allopark, laissez de côté les tracas du stationnement avant votre voyage. Réservez dès maintenant et partez l’esprit tranquille, en sachant que votre véhicule sera entre de bonnes mains.Contact info
142-144 Rue Albert Unden l-2652 Luxembourg, l-2652, Luxembourg, Luxembourg
- +352 20 30 16 07
- info@allopark.com
- allopark.com
4.2
Great
5K reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The parking itself was excellent
The parking itself was excellent. The reservation process through Allo park failed resulting that same day in refusal by the parking to host the people who had paid. I was accepted nevertheless but the interface between allopark and partners needs an update
April 13, 2025
Reply from Allopark
Hello,
Thank you for your feedback and for highlighting the quality of the parking itself — we're glad it met your expectations.
The parking you used was newly added to our platform, and the team on site was still getting familiar with the reservation management system. This led to some confusion in retrieving bookings that had been correctly transmitted on our end.
We’re actively supporting our new partners to ensure they handle reservations smoothly moving forward. Your comment is very helpful and encourages us to keep improving.
If you have any questions or need assistance, feel free to contact us at support@allopark.com.
Best regards,
The Allopark Team
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The parking company cancelled all…
The parking company cancelled all reservations made through Allopark.com. At the end we could not park our car.
April 6, 2025
Reply from Allopark
Hello,
We’re truly sorry for the issue you experienced and fully understand how frustrating it must have been not to be able to park your car as planned.
Due to the repeated problems and poor management from the parking provider in question, we have decided to end our collaboration with them. Ensuring a reliable and stress-free experience for our customers is our priority, and we deeply regret that this was not the case here.
For your refund, please don’t hesitate to contact us at support@allopark.com — our team will assist you as quickly as possible.
Kind regards,
The Allopark Team
Cancelled on last moment.
Cancelled on last moment.
It will cost me around 200€ for booking a new .
I booked parking near the airport for an upcoming trip, reserving it well in advance—a whole month ahead! However, at the last moment, I received an email stating that my booking had been canceled. This has caused significant inconvenience and stress as I now have to scramble for an alternative.
Such practices are unacceptable, especially when reliability is crucial. I strongly advise others to think twice before booking here to avoid being caught in a similar situation. Trust and advance planning should mean something!
March 27, 2025
Reply from Allopark
Dear Customer,
We are truly sorry for the inconvenience and stress caused by the last-minute cancellation of your reservation.
Please note that Allopark is an online booking platform and does not directly manage the partner parking facilities. In this case, the cancellation was the result of an unexpected issue on the parking provider’s side, which we were unfortunately informed of at the last moment.
We completely understand your frustration, especially after booking well in advance. If you would like to follow up on your refund, please don’t hesitate to contact us by email at support@allopark.com — we’ll be happy to assist you.
Sincerely,
The Allopark Team
Parking was closed when we arrived.
Parking was closed when we arrived.
Already 5 or 6 cars before us waiting. People who's car was on the parking and came from the airport arrived by taxi. They waited at the airport for 2 hours for the transfer bus to pick them up. But the bus did not come so they took a taxi. But as the parking was closed they could nog get their car. Police was called. We also had to take a taxi to get to the airport and back by arrival. Cost us 70 euro extra in Total!!!!
Never again!!! This is a fraude!!! Do not use this parking!!!
April 5, 2025
Reply from Allopark
Dear Customer,
We are very sorry to hear about the difficulties you experienced. We understand how frustrating this situation must have been.
Please note that Allopark is only an online booking platform and does not manage the day-to-day operations of the partner parking facilities. Unfortunately, we were not informed in advance about the closure of the parking.
We invite you to contact us at support@allopark.com so we can review your case and see how we can assist you.
Thank you for your understanding,
The Allopark Team
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Highly decommended
To go to the airport, we had a shuttle which was in very bad condition.
The parking lot was overcrowded.
For the return, no one came to pick us up from the airport.
When I tried to reach someone on the phone, nobody answered.
So we had to take a taxi.
The guy giving us back our car was not helpful and rather unsympathetic.
I will not recommend this company
April 7, 2025
Reply from Allopark
Hello,
Thank you for sharing your experience. We are truly sorry to hear about the issues you faced with the shuttle service, overcrowding, and the lack of assistance on your return.
Please note that Allopark is an online booking platform and does not manage the operations or staff of the parking providers. However, we understand how frustrating this situation must have been.
Please contact us directly at support@allopark.com so that we can assist you and help resolve this issue.
Best regards,
The Allopark Team
Your driver was 20 minutes late to the…
Your driver was 20 minutes late to the pick up point which made me miss our flight. I had to take a hotel room at the airport and pay to change the tickets
April 11, 2025
Reply from Allopark
Hello,
We’re very sorry to hear about the delay with the driver and the difficulties it caused, including missing your flight and the extra costs you had to bear.
Please note that Allopark is only an online booking platform and does not manage the operations or staff of the parking providers. However, we fully understand how stressful this must have been.
For future trips, we kindly recommend arriving at least 2 hours and 30 minutes before your flight to help avoid last-minute issues like these.
To ensure your feedback reaches the right team, we invite you to share your review directly on the parking provider’s page rather than on ours.
Best regards,
The Allopark Team
The person in the station/driver was…
The person in the station/driver was very helpful
April 14, 2025
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Not anymore
We booked a parking and when we arrived there was no space avaible. They said to us to go to another parking and ask for remboursement! We were luckly and we did mangage to find a spot and arrived in time at the airport. Coming back from the airport everything went smoothly, but I will never book again with them!
April 11, 2025
Reply from Allopark
Dear Customer,
We are sorry to hear about the issue you experienced. Please note that AlloPark is solely an online booking platform and does not manage the parking facilities directly. As such, we were not informed of the incident by the parking operator.
We kindly invite you to contact us at support@allopark.com so that we can assist you further and address your concerns.
Thank you for your understanding.
Best regards,
The AlloPark Team
easy going...
April 13, 2025
Made a mistake with the date
Made a mistake with the date. Asked to switch as it's a parking, had to pay twice as it's apparently impossible to change.
April 13, 2025
Reply from Allopark
Dear Customer,
We have searched our records and unfortunately cannot find any request to change your booking. It is possible that this request was made directly with the parking facility, whereas all modification requests should be addressed through our platform.
Please contact us at support@allopark.com with more details so we can better understand what happened and assist you accordingly.
Thank you for your cooperation.
Best regards,
The AlloPark Team
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A pretty annoying booking, full of little frustrating things."
unpleasant experience with Gate Park:
- charged extra by the parking company (5 euro - airport tax??)
- looong waitning time for the shutlle back (50 min)
- extra waiting time in the parking...
- I was not on the list of the parking company.
A pretty annoying booking, full of little frustrating things.
April 11, 2025
Reply from Allopark
Dear Customer,
We are sorry to hear about the inconveniences you experienced with Gate Park.
Please note that any additional fees, such as airport taxes or surcharges, are always clearly indicated on our website under the “Important Information” section on each parking’s page, as well as in the booking confirmation. There should be no surprises on the day of your arrival.
However, we would like to remind you that AlloPark is solely an online booking platform and does not manage the parking facilities directly. We are therefore not responsible for operational issues such as shuttle delays or list management on site.
To ensure your feedback reaches the right team, we kindly invite you to post your review directly on the page of the Gate Park parking.
If you have any further questions or need assistance, please contact us at support@allopark.com.
Best regards,
The AlloPark Team
Good choice of options and easy to use.
April 11, 2025
Great expérience from the release of…
Great expérience from the release of the car to the pick up.
In charge of the shuttle very sympatic and helpful
April 8, 2025
Stress with Allopark
We had planned for a lovely holiday on a sunny island and had booked a parking spot with Allopark near the airport.
We got a booking confirmation and followed the instructions to call the parking in advance of our arrival. They confirmed they were expecting us.
When we arrived at the parking in time for transfer / boarding etc, we were told there was no more place on the parking and that they confirmed again we were on their list, but that they did not work anymore with Allopark as Allopark exceeded their assigned capacity and did not pay the correct rates.
We could not reach Allopark as we wanted them to provide an alternative. The guy at the parking told us to search at another parking, but the only parking we could still find in the few minutes we had left that had still capacity available (it was Easter holiday period) was the airport VIP parking, at a very high rate.
When contacting Allopark later, they said they would pay back what we had paid to them (still waiting for that as the creditcard transaction has not yet been booked), but for the additional costs they referred to their partner that owned the parking (and which whom we had no contractual relationship at all).
We think that it is only fair that Allopark pays us back our full cost and arrange themselves with their partner.
I hope that they will still do.
All in all, it was a very stressful situation because we feared we could not find a timely solution and the support and customer friendliness of Allopark did not meet our expectations at all.
April 5, 2025
Reply from Allopark
Dear Customer,
We are sincerely sorry for the stressful and unacceptable experience you had during your trip. Please allow us to clarify the situation.
Despite what the parking staff may have told you, your reservation was indeed confirmed on our end. The refusal of your booking on site was entirely due to poor planning and mismanagement by the parking operator, who unfortunately overbooked and failed to honor confirmed reservations. We have since terminated our collaboration with this partner due to repeated issues.
We completely understand your frustration, and we confirm that your initial payment will be fully refunded. Please contact us at support@allopark.com so we can quickly finalize the reimbursement process. Be assured that we are treating your case seriously.
Once again, we sincerely apologize for the inconvenience caused. This is absolutely not the standard of service we aim to provide.
Kind regards,
The AlloPark Team
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Crooks & Dickheads
Crooks! After the mandatory 1/2 hrs in advance call they weren’t present. Phonenumber was suddenly out of order, big & high steel doors were partially closed and the parking space was a disaster, looked like a scrapyard. One person came out the parking place on a electric step & was first claiming that an empty shuttle was full , then that we should call his boss and in one breath that the company was closed and could whipe my butt with the pre-paid reservation. Dickheads . Don’t book it!! When it is cheap then it’s sucks
April 18, 2025
Unprompted review
Reply from Allopark
Hello,
We are very sorry to hear about your negative experience. Please note that Allopark is a booking platform and does not manage the parking services or staff directly.
We understand your frustration, and we take your feedback seriously. We encourage you to move your review to the parking’s own page so the operator can address your concerns directly.
If you have any further questions or need assistance, please contact us at support@allopark.com.
Best regards,
The Allopark Team
The parking was full when we arrived so…
The parking was full when we arrived so we have to drive somewhere else to park and pay more for somewhere that was furthur . We had to wait long for a shuttle
April 10, 2025
Reply from Allopark
Dear Customer,
We are sorry to hear about the difficulties you experienced with your parking reservation.
Please note that AlloPark is an online booking platform and does not manage the parking facilities directly. The issue of the full parking and shuttle delays are unfortunately related to the parking operator’s management.
We recommend sharing your feedback directly on the parking’s own page to help improve their service.
If you wish to discuss your case further or request assistance, please contact us at support@allopark.com.
Thank you for your understanding,
Best regards,
The AlloPark Team
I claim my money back and I am going to…
I claim my money back and I am going to report what happened to the police. Despite I already paid they refused to let me, there was a guy aggressive and unpolite shouting at us and he said that alloparking is responsible and they have no contract with us. I tried to make a video and he grabbed my phone violently shouting at me. I was scared and went away, I am still shocked m but I will report this to the police
April 17, 2025
Reply from Allopark
Dear Customer,
We are truly sorry to hear about the distressing experience you had. Such behavior is completely unacceptable and does not reflect the standards we expect.
Please be assured that we no longer work with this parking due to repeated serious issues, including those you described.
Your refund has already been processed, and we invite you to check your account.
If you have not yet received it or need further assistance, please contact us at support@allopark.com.
We understand your concern and take this matter seriously.
Best regards,
The AlloPark Team
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