Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could... See more
Company replied
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See what reviewers are saying
Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process.... See more
Very Satisfied Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to ac... See more
Company replied
AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and... See more
Company replied
Company details
Information provided by various external sources
As the leader in replacement parts, AllPoints makes the job of finding replacement parts quick and easy. AllPoints combines the most complete inventory of Non-OEM parts, the simplicity of identifying hard to find parts, and easy access to OEM parts. One call. One click. One source.
Contact info
607 Dempster St, 60056, Mt Prospect, United States
- 8003322500
- aptrustpilot@allpointsfps.com
- allpointsfps.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
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Reply from AllPoints Foodservice Parts & Supplies
Hi George, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
So far so good always 1 day away..
So far so good always 1 day away... Shipping a little expensive but other than that no problems..
June 28, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Charlie, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Very Satisfied
Very Satisfied
Everyone we've dealt with has been helpful and responsive to our needs. We sometimes call at the last minute with an order requiring overnight shipment. They go above and beyond to accommodate my requests. I really enjoy working with them.
-Gregg S.
June 26, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Gregg, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
My first go to company for repair parts.
June 26, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Rick, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
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The bank transactions doesn't match…
The bank transactions doesn't match many times with the invoice history. Is a nightmare to square Allpoints transactions. Others companies is very transparent and very clear went you ask for a transaction history and then open the bank statement.
Need to improve in that area.
June 25, 2021
Reply from AllPoints Foodservice Parts & Supplies
We’re sorry for your experience with AllPoints. We strive to always provide best-in-class customer service. I have asked your Sales Rep to reach out to you to discuss this matter further.
Excellent Service!
June 24, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Mohit, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Reply from AllPoints Foodservice Parts & Supplies
Hi Sal, thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Easy and convenient to order
Easy and convenient to order. Arrives quickly and in great shape -always!
June 21, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Paco, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
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Usually have my parts on hand and if…
Usually have my parts on hand and if not they are at another warehouse and I do get the parts in a timely manner.
June 21, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi David, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the great feedback. We love helping people like you do what they do best. Thank you for choosing AllPoints!
Had a blower motor go out after 4…
Had a blower motor go out after 4 months on a Montague V35-5 oven. Called and they sent me a new one 2nd day same as the way I ordered them.
June 15, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi William, we appreciate your positive feedback! Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
DID NOT HAVE WHAT I NEEDED IN STOCK
DID NOT HAVE WHAT I NEEDED IN STOCK. i PURCHASED ITEM FROM ANOTHER SOURCE AND THEN 3-4 WEEKS LATER THEY SENT ME THE PART WITHOUT MY AITHORIZATION. STILL WAITING FOR RMA. BUT THEY CHARGED MY CARD ANYWAY.
June 15, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Ephraim, we’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
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I ordered from the site
I ordered from the site, you emailed me saying you needed a serial number. I responded with the wrong # so you said to contact another person. I contacted that person to see there was no warranty. After I told you there was no warranty, you sent me a quote to which I ordered because I thought it was part of the process. I am not going to lie, this whole process dealing with your company for a simple part has been extremely strenuous. It seems your company is not on the same page as Turbo Air. I understand this may not be personally your fault but it has been a headache to say the least. Just wanted to straighten that out. Now I have to go through the process of returning a duplicate order, it is what it is but your company dropped the ball on this one. I have had 3 deductions from my bank account and when I told cutomer service, they said there is nothing they can do. Total nightmare
June 15, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Martin, we’re sorry for your experience with AllPoints. Our team has reached out and we hope to hear back from you soon. As always, you can call us at 800-332-2500, email us at custserv@allpointsfps.com, or Live Chat us on our website.
Allpoints, my go to
thanks again for the selection, stock, ease of ordering and speedy shipping and delivery with UPS ground.
June 15, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Phil, we appreciate your positive feedback! We strive to always have the parts our customers need. Thank you for choosing AllPoints.
Better prices by far than Partstown and…
Better prices by far than Partstown and faster delivery.
June 15, 2021
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! Offering the most complete inventory of OEM Equivalent parts in the country allows us to provide you with the high performance parts you need at a better value. We appreciate your business.
Very helpful people always on time
June 13, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Paul, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
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I appreciate all your support
I appreciate all your support! It is getting harder to get a customer service rep on the phone.
Also I have called in the past on a back order and talked to 4 different csr's and told they would check into and call me back and then they never call or email me back. Samantha is wonderful!!! Anytime I talk to her and need status she always follows up and gives me updates.
June 8, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Penny, we appreciate your feedback and will discuss with our Customer Service team. Our goal is to be there for all of your parts needs. Thank you for choosing AllPoints.
Ordered the part
Ordered the part, it was shipped very quickly . It was the correct part , worked exactly as it should. Happy to find the great company .
June 8, 2021
Reply from AllPoints Foodservice Parts & Supplies
Hi Cheryl, thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
Reply from AllPoints Foodservice Parts & Supplies
Thank you for the positive feedback! We work to always get our customers the parts they need fast, so it’s great to hear about experiences like yours. We appreciate your business.
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