All Things Tennis Reviews 

Brilliant service: ordered mid afternoon, goods arrived mid morning the next day.
Excellent.

Very quick and efficient service. I would definitely recommend 👌👌

Really impressed with this Company. Order arrived promptly, well packaged and the products are great. Prices are competitive too which is a bonus . All in all a good experience buying from this company and one I wouldn’t hesitate to repeat.

Have used ATT many times and they always offer a really good service. I was after a particular adidas t shirt and found that they stocked the one I wanted. Realiable and trust worthy plus there's always the added benefit of viewing many of their videos on you tube if your interested in a particular product. Would highly recommend.

My parcel was delivered to the wrong location. Have been unable to contact the store since this happened.

Very quick delivery, well priced and flawless.

Great rackets and fast shipping.

Very pleased with the paddle racquet I ordered. Delivered promptly and very well packaged. Great price and good quality. Will definitely order off this company again.
NB.

I ordered a padel racket and accessories for next-day delivery so I could use them the same day. They arrived on time in good condition and the competitive pricing (in fact the cheapest online for the racket I bought) was a bonus.

Fantastic service, super quick delivery. Great looking Padel Bag with lots of great functionality 😊

Very easy to navigate website, and incredibly speedy delivery!

This place is always my first check for my tennis gear. I always find what I want in stock and the shipping is lightning fast

No racket, no refund and completely ignoring emails and not responding.
Would not use again. Charge back activated.

****Update:*****

After I posted this review, you responded on Trustpilot within 18 hours. While you have responded publicly here, my original four emails, sent over a week ago, remain unanswered.

The issue is not the Trustpilot response; it is the lack of response to my emails and the poor communication throughout this process. Customers should not have to leave a public review to receive a response to their enquiries.

As a result, I have initiated a chargeback. When a customer purchases goods, they should reasonably expect those goods to be delivered and to receive appropriate customer support if issues arise. Unfortunately, neither was provided in this case.

Ordered a racket and gave some rough details of how I play/tension and previous rackets, and asked for a recommendation. I got a hand written note explaining the tension, string type and why they went slightly higher on the tension, and the string they chose. They obviously love what they do, great service. Will definitely get all my gear here from now on

My son is turning 12 and asked for some dampeners for his tennis racket. I was so pleased to find some affordable Wimbledon ones for his babolat racket so easily. They arrived within 24 hours, with fedex giving me regular updates, and are perfect. My son is going to be really pleased with them and I would revisit this website before any other in the future for more tennis equipment. Thank you to Ross and team.

Discovered ATT through Sean Hodkin's YT channel where he reviews rackets from ATT.
Found their impressive website, impressive variety of products, impressive customisation options.
Reached out to help@ATT to check product availability and enquire about some special requests.
Had an excellent response from Jessi, very positive and helpful.
Placed an order online for £500 worth of goods, including two rackets, that included some special requests.
All good up until this point.

Then, time passed with no updates about the progress of the order.
Sent emails to help/orders@ATT asking for updates, did receive a reply from Jessi - 'rackets arrived at the warehouse on priority list to be strung'.
Then, no further correspondence received. Placed the order on 24 May, with nothing dispatched or received by 28 June.

Left in limbo, not receiving any replies to email requests for updates, best weeks of the tennis season disappearing, growing more and more disappointed and frustrated with the lack of customer service.

All it needed was a quick email to explain the delay, didn't get one, so had no choice but to dispute the payment with my credit card company to retrieve my money, and submit complaints to Trading Standards and Shopify about the poor customer service from ATT.

Not yet received any kind of explanation or apology from ATT, and looking at the other 1 star reviews here, not expecting to get a genuine one.

On time. As described

AVOID this place — we wish we had.

My girlfriend and I went in as complete novices to buy our first rackets, one each. The staff member Thomas Stilwell assured us he'd been in the business for "20 years," which I highly doubt due to his lack of knowledge and knew exactly what he was talking about. He did not at all.

Thomas Stilwell fitted my girlfriend with grip size 0 when she's actually a 2, and fitted me with a 3 when I'm a 4. He sold her a 255g racket — a spec more suited to a child — despite her being an adult beginner. He also told us to restring it with multifilament. She went on to develop wrist pain and our doctor has confirmed that it was caused by playing with a racket that was too light and unsuitable for her.

I told him, I swing hard and wanted control. He sold me a Babolat Pure Drive, a racket built for the opposite. Again, wrong grip size. Also told me to restring this too.

Then we went back with two rackets in new condition and were told we could no longer get a refund or exchange because they'd been restrung — on their own staff's advice. Ridiculous!

Extremely incompetent. No real knowledge of fitting or of the rackets he was selling.

We later went to Racket Kingdom and the difference was night and day. The staff member spent close to an hour with us, asked real questions about our swing style and strength, actually measured our hands and properly explained why everything we'd been sold at All Things Tennis was completely WRONG. We walked out properly fitted for the first time.

Use Racket Kingdom — it will be your best option.

Ordered a parcel worth 160 GBP which was marked as delivered but never actually arrived. I continuously tried to get in touch with them , reaching out via phone, multiple emails and even cc'ing the owner into email exchanges - all have been ignored and not replied to.

I will no go ahead and dispute this charge with my credit card provider and flag this dishonest business to all relevant authorities. PLEASE DO NOT WASTE YOUR MONEY & TIME WITH THEM!!! SCAM!!!