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Rated 1 out of 5 stars

I have and will continually complain about the stupid £1 payout. Heaven knows what they believed it represents. Just play Wednesdays now, but not for long. The dream of winning the lottery is rather s... See more

Rated 1 out of 5 stars

Advertised odds on the instant win games on the national lottery site are a lie. It's no where near what they say it is. Your odds of winning are less than half of what they advertise. If the governme... See more

Rated 2 out of 5 stars

Was an occasional National Lottery player but needed to update my debit card on the website and was unable to, so I’ve now stopped playing. I imagine Lottery revenue has reduced since the change to Al... See more

Rated 1 out of 5 stars

I have stopped playing uk lotto since the prize change and I started at the inception. I gambled on average £10’per week and re gambled any winnings on the next must be won jackpot It has become a... See more

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1.5

Bad

TrustScore 1.5 out of 5

29 reviews

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1.5

All reviews

(29)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

I have and will continually complain…

I have and will continually complain about the stupid £1 payout. Heaven knows what they believed it represents. Just play Wednesdays now, but not for long. The dream of winning the lottery is rather silly but it was a dream.

November 8, 2026
Unprompted review
Rated 1 out of 5 stars

Since this rubbish company have taken…

Since this rubbish company have taken over their sales are by 14% this year alone and they said we will make it better.
JOKE
You have to laugh and they have a contract for 10 years by they there will be no more lottery. I prey this company loses money every year they are running it they lied to everyone when they said they will make it better. Bring back camalot. I have closed my account with this scamming company.

October 22, 2026
Unprompted review
Rated 1 out of 5 stars

We complained when Camelot were running…

We complained when Camelot were running the National lottery but this bunch Allwyn are worse.
Payouts are less on the national game and scratch cards.
Used to spend £20 a week on the national game but have all but given up. The government should step in
and get rid of Allwyn they are ruining our national game.
And what’s more, far, far less for good causes.
Sort this lot out before it’s too late!!

October 3, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute corporate greed- Allwyn has utterly destroyed the Lotto

Since Allwyn took over the National Lottery, they have systematically ruined it for everyday players. They have hidden behind a slick marketing spin about "doubling your chances," but the reality is a cynical, greedy bait-and-switch. Every single fixed mid-to-lower tier cash prize has been brutally gutted to protect their own corporate margins.

Matching 3 numbers used to give you a decent £30 return- now it’s been slashed to a pathetic £10. Match 4 numbers has plummeted from £140 to a joke of £50. Most insulting of all, matching 2 numbers now pays out £1 cash instead of a £2 Lucky Dip, meaning you technically lose half your stake on a "winning" ticket.

While they fleece the British public and make it completely worthless to play, their funding for charities and local good causes has plummeted to its lowest level in nearly a decade due to their shambolic tech rollouts. They operate like legalised crooks because they know they hold a government-protected monopoly and players have nowhere else to go.

Don't waste a single penny on this watered-down scam.

October 3, 2026
Unprompted review
Rated 1 out of 5 stars

Alwyn are a waste of time!

Alwyn are a waste of time!! I often used to win £20, £30, £50 on £5 scratchcareds which was great! However, since the normal lotto has changed... 2 nbrs used to win free lucky dip so gave you another go, now you win a quid! Pathetic!!!!! Now i seldom win on a £5 acrarchcard so have stopped buying them! Now you've introduced a £10 scratchcard with the lure of a £4mil win!! Are you mad??????? most people are not chasing such big money!! Most people are happy to win £100, £500, £1000 quid!! Read the room alwyn!!!! You will find that pretty soon NOBODY will be buying any of your tickets!!!!! Come back Camelot, all is forgiven!!!!!

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Why can't I vote zero stars

Why can't I vote zero stars!

I only set up a direct debit to play while I was on holiday. Cancelled when I came back, but these scammers have taken more money and started buying tickets again!

Beware this company. Can't be trusted.

September 19, 2026
Unprompted review
Rated 1 out of 5 stars

Advertised odds are a lie.

Advertised odds on the instant win games on the national lottery site are a lie. It's no where near what they say it is. Your odds of winning are less than half of what they advertise. If the government doesn't reign in these gambling companies, they are just going to get bolder. They constantly break the law, and the gambling commission does literally nothing, while the government sit by and rake in the taxes. The only way things will improve is if we, the general public, stop giving these scumbags our money..

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

I have played scratch cards for 10+…

I have played scratch cards for 10+ years with Camelot was worth doing as you had like 1 in 3.5 chance of winning since Allwyn group have taken over the odds have decreased to like 1 in 35 chance of winning I had a full set of £5 scratch cards and won £5 on 2 of them and no other wins so £360 spent £10 back

Lottery has lost a customer ad i won't be playing games like this again UK gambling should seriously loom into allwyn group

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

I have stopped playing uk lotto since…

I have stopped playing uk lotto since the prize change and I started at the inception. I gambled on average £10’per week and re gambled any winnings on the next must be won jackpot
It has become a complete farce with its £1 payouts , which consume millions not thousands from the larger prize payouts.
I also have a strong suspicion they may be trying to lure the more vulnerable in society which, if they are, is wicked.
I am making enquiries if I can gamble on the euro millions bypassing this terrible company and its incompetent management

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

While I understand gambling is not to…

While I understand gambling is not to make you money, it is weird to not win anything in 30+ games in their "Funpark". In comparison, slot machines are giving huge payouts.

On the other end, depositing and withdrawal of funds is easy and fast.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Allwyn versus Camelot.

Well Allwyn have done the impossible and made Camelot look good. Their app is a horror and I've emailed them to tell them that. I've played set for life since its inception and always used a lucky dip format. I've a spreadsheet that tells me % of wins since I started. I've mathmatical proof that since they took over I only win 25% of times I used to under Camelot. My wins were not big ever, just £5 maybe towards next ticket for 4 wks. We must ensure the licence is removed from them at the earliest available opportunity as I believe they are a bunch of fraudsters. This current ticket will be my last, premium bonds for me, I stand more chance of a win there!

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Stop this company now …

Omg it’s got so much worse what are these guys doing it all feels so pointless now Camelot were bad but these guys are beyond bad. Reduced prizes on lotto even the the two line thing is making it harder to win also the scratch cards seem like a lie to win on more so the hot 7s wtf is going o there 😂😂 please stop this company and the ridiculous power ball game it’s a cash cow grab stop it we don’t need it or want it

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Con merchants.

Con merchants.
We put a 10 Euro bet on Spain to win and Allwyn will not honor the win due to the goal in extra time.
We bet on them winning the game, not on the moment they scored.
Will never use them again

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

As a buyer of a collective of 40 people…

As a buyer of a collective of 40 people we had a phone round this morning and decided to knock Alwyn and the lotto on the head.
Waste of time now for the smaller prizes.
After the first 'have to pay'roll over we were absolutely appalled by the amount paid on the lower prizes.
£1,000 for '5!' numbers in a prize fund of £87,000 when there's no jackpot winner, and almost £9m for 2 numbers?????
Where's the sense in that?
People couldn't give a rats ass about £2 or £5.
There should be a formula with reasonable percentages such as 10% extra for 5 and the bonus, 15% of the prize fund for 5 numbers and 4 numbers, maybe around 25% for 3 numbers and 35% for 2 numbers.
On the lowest prize 1.75m winners would get £2.50 and that's as much as the lowest prize on the Euros

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

absolute joke

absolute joke, treat you like cinnamal don't answer the phone. No customer service. No nothing

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

UK LOTTERY RIP OFF

Just got ripped off

Played their UK Lottery instant win for £10
50 million Cash trail and won £52 and Recieved £35... watch on YT @mrl-p9b

What a con!!!! Make It Goverment Run or give it to UK Business

July 2, 2026
Unprompted review

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