The merchandise arrived 3 weeks after ordering. "Cotton Blend" material felt very polyester. Will attempt to return if cost is not too high to mail back. Judging from other reviews, probably won'... See more
Company replied
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Review summary
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Reviews shaping this summary
Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communica... See more
Company replied
Wrote earlier 1 star review saying fabric was not stated cotton, very polyester feel. Website implies it's based in England, but when I tried to return found out it's in China. They gave me two choi... See more
Company replied
Absolutely HORRIBLE product - didn't look anything like the photos on the website. Cheap plastic materials for a $72 boot that looked like leather in the pictures. Customer support is a joke - they o... See more
Company replied
1.8
Poor
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 24 hours
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Cheap non-refundable China Garbage
Item took almost a month to receive. It looks like a domestic company so this can be deceiving. When I received the item it was not a knit sweater as described, it was a stamped piece of cheap fabric. The description even said it was part wool, which it is not. Awful looking! I said I wanted to return and they said I was responsible for shipping to their warehouse in China. It does not say anything about this on their return policy; it just says you will be charged a 25% restocking fee. Then they offered me a 75% credit for some other crappy piece of garbage on their website. This place is awful - do not buy!!!!!!!
December 16, 2025
Unprompted review
Reply from Alma Hansen
Hi Larissa,
We’re truly sorry to read about your experience and understand your frustration regarding delivery time, material expectations, and the return process. This is not the level of service we strive for. We would like to review your case in detail and explain the options available to you. Please reach out to our customer support team so we can assist you directly.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen
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This is 100% a SCAM!
This is 100% a SCAM!! The product was nothing like the photo and the return is terrible. You would have to send it back to China. This pisses me off as they should not be allowed to sell any products! SCAM!!! I would give it a 0 stars if I could.
January 5, 2026
Unprompted review
Reply from Alma Hansen
Hi Travis,
We’re sorry to hear that you’re unhappy with your order and the return experience. We understand how disappointing this can be, and we would like the opportunity to look into your specific order and explain the return options available. Please contact our customer service team so we can assist you further.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen
Total Scam
Wrote earlier 1 star review saying fabric was not stated cotton, very polyester feel. Website implies it's based in England, but when I tried to return found out it's in China. They gave me two choices, 1) return at my expense (questionable if it would ever be credited) or 2) accept 30% of what I paid and keep product. I cut my losses and did the latter.
December 11, 2025
Unprompted review
Reply from Alma Hansen
Hi there,
Thank you for sharing your concerns. We’re sorry that the product did not meet your expectations regarding fabric and the return terms. We would like to review your order details and clarify the options available to you. Please reach out to our customer service team so we can look into this and assist you directly.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen
Scam!!!!
Scam! I have been waiting on a jacket for quite some time. I have followed the tracking information and just as it was supposed to be delivered there was a problem with the address. First the company claims to be in the UK. It is in China. Now it is showing fake shipping info. I live in Arkansas. After the wrong delivery info it has now been returned to the "original sender" in Illinois. What?! Oh, and they want a 25% restock fee to give me a refund or shipping charges to send a new one. I'm going to my bank today to dispute charges.
December 11, 2025
Unprompted review
Reply from Alma Hansen
Hi Jennifer,
We’re very sorry to hear about your experience and the confusion surrounding delivery and returns. This is not the experience we want for our customers. We would appreciate the chance to review your order, tracking information, and return request so we can assist you properly. Please contact our customer service team so we can look into this for you.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen
Very, very, very late delivery
My husband ordered me a coat for Christmas. The coat was ordered on 11/28/25 and arrived on 1/5/26. It took 38 days to arrive. Mid December I cancelled the order. Apparantly, my cancellation request was ignored. I received the coat today. Not a good business model
November 27, 2025
Unprompted review
Reply from Alma Hansen
Hello Phyllis,
We’re very sorry to hear about the long delivery time and the frustration this has caused you. This is certainly not the experience we aim to provide. We would like to review your order, delivery timeline, and the cancellation request more closely. Please contact our support team at support@alma-hansen.com
with your order details so we can assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
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Reply from Alma Hansen
Hello Barry,
Thank you for reaching out. We’re sorry to hear that you haven’t yet received your jacket. We’d like to look into the status of your order and provide you with an update as soon as possible. Please contact us at support@alma-hansen.com
with your order number so we can assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
My coat order experience with Alma Hansen...
My experience with Alma Hansen was very disappointing, and I am left wondering if this is a legitimate company. I ordered a burgundy wool blend coat on 11/30/25 that took approximately three weeks to arrive. However, when it did arrive, it was nothing as pictured or advertised on their website. The coat came in a small plastic ziplock bag; it was very unprofessional and cheap packaging (no company name, address etc). The package was also very light in weight confirming the thin material of the coat; the coat's interior was incomplete, showing only seams and came without a lining. The belt for the coat was unusually small; about half the length of a normal belt that comes with a coat. I have emailed Alma Hansen's customer service which they provide in their email, however, I have not received a response to date. BUYER PLEASE BE WARNED!
November 30, 2025
Unprompted review
Reply from Alma Hansen
Hello Taree,
We’re truly sorry to hear about your experience and understand how disappointing this must have been. This is not the standard we strive for. We would appreciate the opportunity to review your order, the product you received, and the communication issues you mentioned. Please reach out to our support team at support@alma-hansen.com
with your order details so we can assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Don't do it
Don't do it. Scam. Arrived from Abby Adkins Chicago. Garbage.
January 4, 2026
Unprompted review
Reply from Alma Hansen
Hello Olivia,
We’re sorry to hear that you feel this way about your experience. This is not the impression we want to leave with our customers. We would like to review your order and address your concerns properly. Please contact our support team at support@alma-hansen.com
so we can look into this and assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Please do not buy
Please do not buy! My item was in processing for 2 weeks then received item and was too small. I have to pay to return back. Customer service sucks.
January 3, 2026
Unprompted review
Reply from Alma Hansen
Hello Talia,
We’re very sorry to hear about your experience and understand how frustrating the long processing time and return concerns must have been. This is not the experience we want for our customers. We would appreciate the opportunity to review your case and assist you further. Please contact our support team at support@alma-hansen.com
with your order details so we can help resolve this.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
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Do NOT buy anything from this company
Why oh why didn’t I read these reviews before I purchased anything from this scam company?
My experience is trying to return a truly atrocious article of clothing which isn’t easy.
In order to return it, they need me to take pictures of it, and all tags, and the bag it came in.
I took the item out of the bag. I tried it on. I put it back in the bag and started a return.
They will not tell me where to return it until I’ve sent pictures.
WHAT??
The only sign of any kind of a tag on this item was an upside down L sewn into it, no care instructions no paperwork in the bag.
You need to make your return within 30 days, but they make it so ridiculously hard that it’ll never happen in 30 days, and then I will have missed my return window.
What’s this called? Bait and switch or just swindling?
All I wanted to do was return this item, you know like a normal online purchase.
My recommendation is, although their clothes look really cute, the item I received is cheaply made, it looks nothing like what I ordered and the size tag was sown in upside down.
Need I say more?
January 2, 2026
Unprompted review
Reply from Alma Hansen
Hello Rhonda,
Thank you for sharing your experience. We’re truly sorry to hear how disappointing and stressful this situation has been for you. Our return process is in place to verify items correctly, but we understand your frustration and would like to review your case more closely. Please reach out to us at support@alma-hansen.com
with your order information so our team can assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
One Star because I can’t give no stars
One Star because I can’t give no stars. This company is a complete fraud. The money back guarantee is minus your payment to mail what you ordered back to China! WTF!
December 11, 2025
Unprompted review
Reply from Alma Hansen
Hello Jamie,
We’re very sorry to hear about your experience and understand how upsetting this must have been. This is not the level of service we aim to provide. We would like the opportunity to look into your order and any communication issues in more detail. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Do not order from here
This site is a scam. Sadly I saw these reviews right after I placed my order I then emailed customer service and ask for the order canceled and my money refunded and it's been 36 hrs and no reply. Do not order from them. I will be disputing the transaction with my card and changing my card #.
January 1, 2026
Unprompted review
Reply from Alma Hansen
Hello Joshua,
We’re sorry to hear about your concerns regarding your order and the lack of response you experienced. This is certainly not our intention, and we would like to review your case properly. Please contact us directly at support@alma-hansen.com
with your order details so we can look into this and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I still have not received my order and…
I still have not received my order and it has been 2 months (Nov 2nd). I sent them the confirmation of a Lost Package thru USPS and I have yet to hear back from them besides the generic reply. They are giving me the run around and ignoring my requests. DO NOT ORDER FROM THIS COMPANY...SCAM!!!!
January 1, 2026
Unprompted review
Reply from Alma Hansen
Hello Amy,
We’re very sorry to hear about the delay and understand how frustrating this situation must be. This is certainly not the experience we want for our customers. We would like to look into the status of your order and the lost package claim more closely. Please contact our support team directly at support@alma-hansen.com
with your order details so we can assist you as quickly as possible.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
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The website was easy to maneuver…
The website was easy to maneuver through the shopping experience for features, sizes, and checkout
January 1, 2026
Unprompted review
Reply from Alma Hansen
Hello Patricia,
Thank you for your feedback! We’re glad to hear that you found our website easy to navigate and that your shopping experience went smoothly. We truly appreciate you taking the time to share this with us.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
“Leather”boots were cheap plastic…
“Leather”boots were cheap plastic material fake. They were too busy for refund then asked for photos. Reported to credit card company. Weeks later now offering 75% discount. I will never order from them again.
December 12, 2025
Unprompted review
Reply from Alma Hansen
Hello Brenda,
We’re sorry to hear that the product did not meet your expectations and that the return process was disappointing. This is not the experience we strive to provide. We would like the opportunity to review your case in more detail. Please reach out to our support team at support@alma-hansen.com
with your order information so we can assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
My husband order me a long sleeveless…
My husband order me a long sleeveless vest. Was NOTHING like the website description! Took over 3 weeks to come. Wrong color, incredibly cheaply made from cheap materials - looked liked something one would make in a high school sewing class with loose threads and wonky zippers. No labels on the insides. Extremely disappointed! Shame on me for going through an unknown brand website. Can’t get a hold of anyone from
Customer service. Just read all these reviews / I will cut my losses and just wear it as a house coat
December 31, 2025
Unprompted review
Reply from Alma Hansen
Hello,
We’re very sorry to hear about your experience and understand how upsetting it must be to receive an item that didn’t match your expectations. This is not the level of quality we aim to deliver. We would appreciate the opportunity to review your order and concerns more closely. Please contact us at support@alma-hansen.com
, and our team will do their best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Piece of Shit
This website is a scam . It took 18 days to get my order . I ordered 2 goose down coats , 1 size XL and 1 size 2 XL . When the package arrived it was in a small bag that looked like it had been opened up a few times . The coats were flatter than a 6 yo boys chest . I'm 5ft 6 and 170 lbs. The 2XL was too small , it looked like it came from the children's department of a cheap store like Telco . The knock offs on Canal St. are better quality .
December 30, 2025
Unprompted review
Reply from Alma Hansen
Hello John,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the standard we aim to provide. We would like the opportunity to review your order details and address your concerns properly. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
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Absolutely HORRIBLE product
Absolutely HORRIBLE product - didn't look anything like the photos on the website. Cheap plastic materials for a $72 boot that looked like leather in the pictures. Customer support is a joke - they offered a 75% store credit rather than accept a return (for which I'd have to pay shipping back to China). I said OK and 3 weeks later am still waiting for the store credit despite sending 3 more emails.
December 30, 2025
Unprompted review
Reply from Alma Hansen
Hello Kara,
We’re truly sorry that the product did not meet your expectations and that the return process has been frustrating. We understand how upsetting this can be. Please reach out to us at support@alma-hansen.com
with your order information so we can review the situation and help clarify the next steps.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Buyer beware
Buyer beware! I recently purchased a XL coat for my wife when the coat arrived it was cut really small, so it didn't fit her. When I reached to them, they gave me the option to return the coat at my expense, or they would issue me a gift card $75. I accepted the gift card and made another purchase with the gift card under $75, and they would not honor it. They tried to get me for some money. I would strongly advise anyone not to buy anything from this company! I wish I had read the reviews before I made my purchase.
December 29, 2025
Unprompted review
Reply from Alma Hansen
Hello Jeff,
We’re very sorry to hear about your experience and appreciate you sharing this feedback. This is not the impression we want to leave, and we would like the chance to look into your case in more detail. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I found products that I was looking…
I found products that I was looking for.
Great website. Great photos of products.
December 23, 2025
Unprompted review
Reply from Alma Hansen
Hello Cherimorimon,
Thank you for your kind review! We’re happy to hear that you found what you were looking for and enjoyed browsing our website. We truly appreciate you taking the time to share your experience.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
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