Almagems Reviews 236

I ordered two products, a mug and sort of pendant, both on sewing themes, that looked beautiful in the photos but were deeply disappointing in reality. I paid in the $20 range for items I would have passed over for a dollar in a store. The catalog photo of a sewing kit made it look like a rich little gift. In reality I received a small photo on cardboard. Order #amg324567

I wish I could give a zero review. This company never delivered the ornament I ordered on Thanksgiving weekend 2025, and when questioned several times sent bogus tracking information claiming the package bounced all over the place, first being delivered in December, then delivered in January and finally as recently as February 13, 2026 the tracking has the package in another town 50 miles away from the delivery site. Please be aware this company is asking to provide pictures of your home with the house number showing in the picture. DO NOT PROVIDE THE PICTURES. NO REFUND GIVEN AND NO PACKAGE RECEIVED.

You will never receive your order and they will do nothing about it.

I first saw the products of Almagems on a Facebook ad, and I investigated a little. The product I saw, AND purchased, is all about celebrating the strength and positive attributes of a person, and is personalized. I bought it for my Granddaughter. I am one happy customer!!!!!....It arrived......I framed it.......it is PERFECT! I could not be happier with not only the sentiment, but the quality is amazing! Truly amazing!!!!

If I could put a no star I would, they are the worst, they lie that they are out of Colorado they lie that it’s made in the us they lie and deceive you with 3d pictures when the actual items look like they came from a dollar store they are devious and know exactly what they are doing there will be a class action lawsuit on these people! The items come from Hong Kong

I cannot recommend this company more! The product was beautiful and amazing quality. It was shipped promptly and I received exactly what I ordered.Highly recommend.

I thought I was ordering a sculpted 3D mug, but as it turns out, it is a cup from china which was cheap, and a flat picture slapped onto the cup. It is flat and you do not see the 3D effect. I even question if it will withstand the dishwasher. The price was 36.00 and not worth it. I was going to order three more, but decided that it was not worth the price. And the shippiing was very slow.

Great customer service, love the shirts I ordered.

The website leads you to believe the company is in Boulder, Co. when in fact they are located in China. It took over a month to receive my order. And when I received it, it looked NOTHING like the picture or the description. Very cheaply made. Buyer beware. How do these companies get by with out and out lying about their location?

My dog passed away so I sent almagems a photo of my dog to put on a key ring. When I received it she wasn't in the middle of the key ring. I wasn't happy at all and they virtually told me it was my fault. No refund or replacement. Disgusting attitude. Will never buy from them again

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail.
When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenprinted coffee mug!!!
I was also receiving daily emails to buy more with offers and so contacted customer service. The gal who replied was excellent to deal with. Mug however was misleading in the way it was presented. Thankfully, she was appreciative and it is nice but still.???

Alma Gems did a fantatic job with my pillow for my great nephew. It is soft and beautiful. I love it. His mom and dad love it, and he aboslutely adore it.
Thank You So Very Much Alma Gems

I was amazed when I got it. very happy with my purhase. The price, the quality. I will continue to shop with you.

I bought an ornament depicting an optometrist exam room. In the promo it appeared to be a 3 dimensional product. It was shown to come in a box with nesting filler.
IT IS A FLAT HANGING ORNAMENT. just be aware before you buy this.

Great customer service, I reached out because I made an error with my order. Customer service responded right away and sent a screenshot of the mug with my corrections for me to verify before making. When I received my order, it was better than I expected. I ordered 3 mugs as gifts and my family was overjoyed receiving them.

I purchased the phone case that was designed for sewers and quilters, and it was personalized. It was delivered in a timely manner and it is high-quality. I would recommend it.

I ordered a Christmas ornament for our first Christmas in our new home. I was able to track it and saw that it had not moved in quite a few days. I emailed my concerns and asked for a delivery date. Almost immediately I received a response stating what the problem was, along with an apology for the delay. A new ornament was shipped to me and several days later I received it. Beautiful quality!! Although it didn’t come in time for this past Christmas, I look forward to hanging it on my tree this coming December. Excellent customer service!!

Product is as advertised. Received quicker than expected and as it was a present, the reaction was important. The recipient (my wife) absolutely adores her new sewing themed and personalised coffee mug.

I have not received the my I ordered. They provided me info from the shipping company with pictures. The location of was delivered is not my house. It was delivered to an unknown businessI am unable to locate. I have contacted friends and authorities in my area and the location is not known. I contacted the shipping company and they provided with with a document stating the package is lost. Almagems did not care and is placing the blame on me. The responses I am getting are obviously AI generated.

I was extremely pleased with both the product and the exceptional customer service provided by Almagems. The custom, heartfelt baby bib was beautifully designed and exceeded my expectations. When I initially had difficulty locating my delivery, Traci (customer services) was incredibly kind and responsive, reassuring me that they would make it right if the package could not be found. I would absolutely order from Almagems again. Thank you for such a wonderful experience!