I cannot withdraw my money for 3 weeks. The withdrawal button disappeared from my account. Support gives the same answers every day and does not solve the issue. ID17238583
Company replied
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See what reviewers are saying
Alpari is great, safe and fast. But in its best account provision i mean Pro Ecn , its commission is more that most other brokers which can be called alpari competitives. I request them to reduce the... See more
Company replied
ALPARI was providing good service but at present it's not providing good service.They don't have other mode of withdrawal option except crypto currency. Raised complaints repeatedly to fix withdrawal... See more
Company replied
Simple, reliable, convenient top-up with crypto stablecoins. A little bit substantial spread in BTC (60USDT approximately). Crypto withdrawals take more time then deposits. Wait for 24 hours and then... See more
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Company details
Written by the company
Alpari is one of the world’s longest-established global financial trading brands trusted by 1+ million clients, with a footprint in a large number of countries worldwide. We offer a comprehensive trading service that aims to provide traders of all kinds with a gateway to global opportunity, which is reflected in our dedication to building products and services clients value and serves everything they would need to access and trade hundreds of instruments across the FX, Metals, Commodities, Indices, Stocks and Crypto markets with spreads starting from zero, ultra-low commissions, and great leverage to maximise opportunities; in addition to secure payment systems with more than a dozen regional and global payment options to safely deposit or withdraw trading funds. We offer competitive pricing, rapid execution, an array of trading tools, advanced trading platforms and free access to financial news and analysis to help our traders on every step in their trading journey. We cater to every trading enthusiast, as we provide a complete online educational service, a customer service hotline in the trader’s local language and the confidence to start trading, knowing that we have our clients’ best interests at heart.
Contact info
Bonovo Road – Fomboni, Island of Mohéli – Comoros Union, Fomboni, Comoros
- +44 2045 771951
- alpari.com
Breach of guidelines
Reply from Alpari
Hello,
Thank you for your kind feedback. We’re glad to be your favourite broker. Your trust and support mean a great deal to us.
Best regards,
The Alpari Team
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I cannot withdraw my money for 3 weeks.
I cannot withdraw my money for 3 weeks.
The withdrawal button disappeared from my account.
Support gives the same answers every day and does not solve the issue.
ID17238583
March 1, 2026
Unprompted review
Reply from Alpari
Dear Нурлан,
A withdrawal button becoming unavailable may be related to account verification status, payment method conditions, or security checks. However, a delay of this duration is not the experience we aim to provide.
We have noted your account ID (17238583) and kindly ask you to contact our support team through the official page so your case can be reviewed with priority and resolved as soon as possible:
https://alpari.com/en/contact-us/
We remain committed to assisting you and resolving this matter.
Best regards,
The Alpari Team
Alpari is great but if reduce the commission on xauusd trade.
Alpari is great, safe and fast. But in its best account provision i mean Pro Ecn , its commission is more that most other brokers which can be called alpari competitives. I request them to reduce the commission on xauusd symbol mostly.
I work with alpari since 2019. It's nice and its supportives are great and on time too. Thanks.
February 17, 2026
Unprompted review
Reply from Alpari
Dear Rouhollah,
Thank you for your continued trust in Alpari since 2019 and for sharing your thoughtful feedback. We’re glad to hear that you find our platform safe, fast, and supported by a responsive team.
We appreciate your suggestion regarding commission on XAUUSD, particularly on the Pro ECN account. Commission structures depend on account type, liquidity conditions, and execution model, and your feedback is valuable as we continuously review our trading conditions to remain competitive.
Thank you again for your loyalty and constructive input.
Best regards,
The Alpari Team
Withdrawal through UPI and Local bank transfer not enabled over 2 months.
ALPARI was providing good service but at present it's not providing good service.They don't have other mode of withdrawal option except crypto currency. Raised complaints repeatedly to fix withdrawal through UPI and local bank transfer , But there not fixing the problem or issue.
January 30, 2026
Reply from Alpari
Dear Sravan,
Thank you for sharing your feedback. We understand your concern regarding the unavailability of UPI and local bank transfer withdrawals.
Please note that payment methods can be affected by local banking regulations, provider conditions, or compliance requirements. In some regions, certain withdrawal options may be temporarily suspended, and crypto may remain available as an alternative method during this time.
We appreciate that this may be inconvenient, and your repeated feedback has been noted. For the most accurate update on withdrawal availability in your account and region, we kindly ask you to contact our support team directly so they can review your case and provide clarification:
https://alpari.com/en/contact-us/
We value your previous positive experience with Alpari and remain committed to supporting our clients.
Best regards,
The Alpari Team
Don't use .Worst experience my fund is…
Don't use .Worst experience my fund is still stucked with them . They be blocked all withdrawal options. Saying their withdrawal options under maintanence.it has been 4 days still not resolved.
January 16, 2026
Unprompted review
Reply from Alpari
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning it is when withdrawals are temporarily unavailable. Maintenance or technical checks on withdrawal methods can sometimes take longer than expected, but this is not intended to inconvenience our clients.
We’d like to review your case and provide a clear update on your withdrawal status. Please contact our support team through our official page and share your account details securely so we can assist you directly:
https://alpari.com/en/contact-us/
Your patience is appreciated, and we’re here to help.
Best regards,
The Alpari Team
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My experience was good with alpari
My experience was good with alpari
Depposit and Withdrawal through crypto is very smooth it's takes only few minutes 💯♥️
December 1, 2025
Unprompted review
Reply from Alpari
Dear Tradewithmnb,
Thank you for sharing your positive experience. We’re glad to hear that your deposits and withdrawals via crypto have been smooth and processed quickly. Your trust and support mean a lot to us.
Best regards,
The Alpari Team
Don't trust advertising, test first.
1. Stop loss or take profit does not close at the specified amount and causes a loss.
2. The spread has a lot of volatility, while my account is a fixed spread account.
3. It does not support pending orders during news, and sometimes the news is not even that important, but my order is rejected.
4. Sometimes when opening a position, the message "Your funds are not enough" is displayed and this continues for up to 10 minutes.
5. When opening a position, action is taken somewhere above or below your requested price.
6. Sometimes I think the chart in front of me is fake, I hope it's not.
December 11, 2025
Reply from Alpari
Dear Behrooz,
Thank you for sharing your detailed feedback. We understand your concerns regarding order execution, spreads, pending orders during high volatility, margin availability, and chart behaviour. Market conditions such as volatility, liquidity, and news events can affect execution, spreads, and margin requirements, even on fixed-spread accounts under certain conditions.
Alpari does not manipulate prices or charts, and all executions follow our trading conditions and market data from liquidity providers. However, the points you raised should be reviewed individually to provide accurate explanations.
To investigate this properly, please contact our support team and share your account number, the instruments traded, order times, and screenshots or trade IDs where possible. This will allow our team to review the data and clarify what occurred:
https://alpari.com/en/contact-us/
We appreciate you taking the time to share your experience and remain ready to assist you further.
Best regards,
The Alpari Team
Reply from Alpari
Dear Riyas,
Please note that Alpari does not authorise third parties or individuals to contact users privately or promote services outside our official channels.
For your safety, we strongly advise engaging only through Alpari’s official website and verified communication channels. If you were contacted by someone claiming to represent Alpari, please share the details with our support team so we can review this further.
You can contact us securely here:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
My balance is $100 but when I try to…
My balance is $100 but when I try to trade it says I don't have enough balance.
December 12, 2025
Reply from Alpari
Dear Abdul Basith,
Thank you for sharing your feedback. Even if your balance shows $100, trading may be restricted if the margin required for the selected instrument is higher, if leverage settings limit available margin, or if the account is not fully verified.
To review this accurately, please contact our support team and share your account details and the instrument you’re trying to trade so we can assist you directly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Overall
Overall, I am satisfied with Alpari’s services. I would like to suggest two improvements:
It would be great if spreads on major and minor currency pairs could be slightly reduced.
Also, extending the swap-free period for regular (non-VIP) clients beyond the current 3 days would significantly improve the trading experience.
Thank you for your consideration
December 11, 2025
Reply from Alpari
Dear Mehdi,
Thank you for your thoughtful feedback and for sharing your overall positive experience with Alpari. We appreciate your suggestions regarding tighter spreads on major and minor currency pairs, as well as extending the swap-free period for non-VIP clients. Feedback like yours is valuable and helps us assess potential improvements to our trading conditions.
We’re glad to have you trading with us and thank you for taking the time to share your ideas.
Best regards,
The Alpari Team
i did not like your trading platform…
i did not like your trading platform and will not recommend to anyone in future
December 10, 2025
Reply from Alpari
Dear Soman,
Thank you for sharing your feedback. We’re sorry to hear that our trading platform did not meet your expectations. We understand that platform preferences can vary from trader to trader, and your opinion is important to us.
If you’re open to sharing specific points that affected your experience, our team would be glad to review them and see how we can improve. You may contact us through our official support page:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Withdrawal 1 week complete but not…
Withdrawal 1 week complete but not received my Bank account
December 10, 2025
Reply from Alpari
Dear Satyanarayana,
Thank you for sharing your feedback. We’re sorry to hear that your withdrawal has been pending for a week and has not yet reached your bank account. Processing times can vary depending on the payment method and verification checks, but we understand how concerning this can be.
Please contact our support team through our official page and share your account and withdrawal details securely so we can review the status and assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Support is terrible and no withdraw…
Support is terrible and no withdraw with topchange anymore and withdraw with crypto never works so u cant withdraw never
December 12, 2025
Reply from Alpari
Dear Saeed,
Thank you for sharing your feedback. We’re sorry to hear about your experience with support and withdrawals. Withdrawal availability and processing can vary depending on the payment method, region, and verification requirements. While some methods may no longer be available, alternative options are provided based on current conditions.
We’d like to review your case and assist you directly. Please contact our support team through our official page and share your account and withdrawal details securely so we can check the situation and guide you accordingly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Reply from Alpari
Dear Sen,
Thank you for your positive feedback. We’re glad to hear that you find Alpari a good platform. Your support is appreciated.
Best regards,
The Alpari Team
Complete On-Chain Deposit Details for Verification
Dear Alpari Support Team,
As requested, I am now providing the full on-chain details of the deposits made to the wallet address that was given to us by your appointed IB / partner.
Below are the three Tron (TRC20) USDT transactions, including sender address, receiver address, and TX hashes:
Sender Wallet Address (My Wallet):
TMmwNcoz5XKaJ4Pc9sTeTZVR6uA9EUexbj
TPJ6SzpipuYa6JSHVQ4D6vs45abdJsTKJC
Receiver Wallet Address (Provided by Your IB / Platform):
TD1FfjjU5nBU4MBkCG669v3EbvJNfAAHyG
This was the deposit address shown to us inside the platform connected to Alpari through your IB.
Transaction Hashes:
1. TX Hash:
f752a992277b30fabe9f54bdb1ad104f9e365a26331f25c0a07cc8871b22f384
2. TX Hash:
10b61806da157f7c3d699db1b43409f0808c0644673ef485eaa87f9abd844139
3. TX Hash:
4a86e7ed5fcb90bb482d79b6e21f454e1852002b06fc2c45dd0394de81d07626
All three transactions are valid and confirmed on-chain.
I am requesting that Alpari verify:
Whether the receiving address
is connected to your IB or any Alpari-operated or partner wallet.
Whether these transactions were received by any wallet linked to Alpari’s systems.
Why these deposits were not credited to our trading account.
I have now provided complete, verifiable information, including both wallet addresses and all TX IDs.
Please proceed with the investigation as required.
I request a clear confirmation and resolution.
Kind regards,
Morteza
December 9, 2025
Unprompted review
It's very good
December 9, 2025
Reply from Alpari
Dear Mahmod,
Thank you for your positive feedback. We’re glad to hear that you find our services very good. Your support is greatly appreciated.
Best regards,
The Alpari Team
Not received deposit bonus of 500$.
December 4, 2025
Reply from Alpari
Dear Ashish,
Thank you for sharing your feedback. We’re sorry to hear that you did not receive the $500 deposit bonus. Bonus availability depends on the specific promotion, eligibility requirements, and whether all activation steps were completed during the deposit process.
To check your bonus status and confirm whether your account was eligible, please contact our support team through our official page and share your account details securely:
https://alpari.com/en/contact-us/
We will be happy to review this for you.
Best regards,
The Alpari Team
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Hi, I really need achart that can see it as "log" scale And a fibos that can use log too Meta trader can't be a nice platform in 2025 It's old. I decided several times leave Alpari, just because
Change your platform from Meta trader to a platform same trading wive
December 7, 2025
Reply from Alpari
Dear Siavash,
Thank you for sharing your feedback. We understand the importance of having advanced charting tools such as log-scale charts and Fibonacci levels that support log mode. MetaTrader has limitations in this area, and we appreciate that some traders prefer more modern charting platforms.
Your suggestion is valuable, and our team is continually exploring ways to improve the trading experience, including enhanced charting options and future platform upgrades.
If you have specific examples or additional features you'd like to see, please feel free to share them with our support team here:
https://alpari.com/en/contact-us/
We appreciate your input and thank you for helping us improve.
Best regards,
The Alpari Team
Reply from Alpari
Dear Alireza,
Thank you for your positive feedback. We’re glad to hear that you find Alpari safe, simple, and convenient to trade with. Your trust and appreciation mean a lot to us.
Best regards,
The Alpari Team
Bad support from ai
I haven't found the money that I ok funded , I funded 5$ but it's reflecting me 2.5$
Also my trading is not enabled
December 7, 2025
Reply from Alpari
Dear Atharva,
Thank you for your feedback. We’re sorry to hear about the issues with your deposit and trading access. A $5 deposit reflecting as $2.5 may occur due to payment-provider fees or regional processing charges, but we’d like to review your case to confirm the exact reason.
Trading may also be unavailable if account verification or required steps are not fully completed.
Please contact our support team through our official page and share your account details and deposit information securely so we can investigate and assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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