I cannot withdraw my money for 3 weeks. The withdrawal button disappeared from my account. Support gives the same answers every day and does not solve the issue. ID17238583
Company replied
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See what reviewers are saying
Alpari is great, safe and fast. But in its best account provision i mean Pro Ecn , its commission is more that most other brokers which can be called alpari competitives. I request them to reduce the... See more
Company replied
ALPARI was providing good service but at present it's not providing good service.They don't have other mode of withdrawal option except crypto currency. Raised complaints repeatedly to fix withdrawal... See more
Company replied
Simple, reliable, convenient top-up with crypto stablecoins. A little bit substantial spread in BTC (60USDT approximately). Crypto withdrawals take more time then deposits. Wait for 24 hours and then... See more
Company replied
Company details
Written by the company
Alpari is one of the world’s longest-established global financial trading brands trusted by 1+ million clients, with a footprint in a large number of countries worldwide. We offer a comprehensive trading service that aims to provide traders of all kinds with a gateway to global opportunity, which is reflected in our dedication to building products and services clients value and serves everything they would need to access and trade hundreds of instruments across the FX, Metals, Commodities, Indices, Stocks and Crypto markets with spreads starting from zero, ultra-low commissions, and great leverage to maximise opportunities; in addition to secure payment systems with more than a dozen regional and global payment options to safely deposit or withdraw trading funds. We offer competitive pricing, rapid execution, an array of trading tools, advanced trading platforms and free access to financial news and analysis to help our traders on every step in their trading journey. We cater to every trading enthusiast, as we provide a complete online educational service, a customer service hotline in the trader’s local language and the confidence to start trading, knowing that we have our clients’ best interests at heart.
Contact info
Bonovo Road – Fomboni, Island of Mohéli – Comoros Union, Fomboni, Comoros
- +44 2045 771951
- alpari.com
Breach of guidelines
4 $ commission for 0.06 lot position…
4 $ commission for 0.06 lot position per day????
Where did you get the formula?
December 3, 2025
Reply from Alpari
Dear Mohsen,
Thank you for sharing your feedback. We understand your concern regarding the commission charged on your 0.06-lot position. Commission rates depend on the account type, instrument, and trading conditions, and should always follow the published formula.
To review the exact calculation and provide a clear explanation, please contact our support team and share your account number, the instrument traded, and the trade time so we can check the details for you:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Appreciation for the unique Alpari collection
I had a very good experience with the Alpari collection. Full of confidence and honesty. Thank you for the unique Alpari collection
December 5, 2025
Reply from Alpari
Dear Mostafa,
Thank you for your kind words. We’re delighted to hear that you had such a positive experience with Alpari and that you feel confident and supported while using our services. Your appreciation means a great deal to us.
Best regards,
The Alpari Team
Your app doesn't work fast and isn't…
Your app doesn't work fast and isn't user-friendly
December 5, 2025
Reply from Alpari
Dear Mehdi,
Thank you for your feedback. We’re sorry to hear that the app feels slow and not user-friendly. This is not the experience we want for our clients, and we appreciate you bringing it to our attention.
To help our team investigate the issue, please contact us through our official support page and share your device details and screenshots if possible:
https://alpari.com/en/contact-us/
We’re here to assist you and improve your experience.
Best regards,
The Alpari Team
Withdrawal pending for more than 24 hours
I have applied for a withdrawal and still it was in processing , even submitting the bank statements
December 2, 2025
Reply from Alpari
Dear Balasubramaniam,
Thank you for sharing your feedback. We’re sorry to hear that your withdrawal has been processing for more than 24 hours. Processing times can vary depending on the payment method and verification checks, but we understand your concern and want to assist you as quickly as possible.
Please contact our support team through our official page and share your account and withdrawal details securely so we can review the delay and help resolve it promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Reply from Alpari
Dear Suresh,
Thank you for your feedback. We’re sorry to hear that the app isn’t working properly for you. This is not the experience we want for our clients, and we’d like to look into the issue as soon as possible.
Please contact our support team through our official page and share your device details and screenshots so we can investigate and assist you directly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Working with alpari is great. I hope takecare its customers.
Working with alpari is great. I feel this company is most honest co. Between brokers.
December 5, 2025
Reply from Alpari
Dear Shahab,
Thank you for your kind feedback. We’re glad to hear that working with Alpari has been a great experience for you, and we truly appreciate your trust in our services. Taking care of our clients is always our priority, and your support motivates us to keep improving.
Best regards,
The Alpari Team
Reply from Alpari
Dear Eli,
Thank you for your positive feedback. We’re glad to hear that you’re satisfied with our performance, services, and support team. Your trust and support mean a lot to us.
Best regards,
The Alpari Team
Have Hidden spreads & Gaps
The candles frequently show unnatural gaps, inconsistent shadows, and hidden spreads that make the price action unreliable. Chart patterns differ significantly from TradingView, and there are noticeable discrepancies between the demo and live accounts. It even seems like the market data repaints. For me, this is the end of my experience with Alpari.
December 1, 2025
Unprompted review
Reply from Alpari
Dear Shaghayegh,
We’re sorry to hear about your experience with price gaps, chart behaviour, and differences between platforms. Market data can vary across providers due to liquidity sources, execution models, and real-time feeds, but your concerns are important and should be reviewed in detail.
Please contact our support team through our official page and share your account details, screenshots, and the instruments/timeframes where you noticed these discrepancies so we can analyse the data accurately:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Reply from Alpari
Dear Rakhim,
We’re sorry to hear about your concern regarding your funds. We understand how worrying this can be, and we want to assist you as quickly as possible.
Please contact our support team through our official page and share your account and transaction details securely so we can review your case and help locate your funds:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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The fees are high
December 2, 2025
Reply from Alpari
Dear Reza,
Thank you for sharing your feedback. We’re sorry to hear that you find the fees high. Fees can vary depending on the account type, instrument, and payment method, but we’re always working to keep our conditions competitive and transparent.
If you’d like us to review your specific fees or guide you through available options, please contact our team through our official support page:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Reply from Alpari
Dear Santhosh,
Thank you for your positive feedback. We’re glad to hear that you highly recommend Alpari. Your support is truly appreciated.
Best regards,
The Alpari Team
An excellent trading platform.
December 1, 2025
Reply from Alpari
Dear Tirumala,
Thank you for your positive feedback. We’re glad to know that you consider Alpari an excellent trading platform. Your support is greatly appreciated.
Best regards,
The Alpari Team
The app is not working properly
The app is not working properly. I couldn't trade because the chart is not loading since yesterday.
December 1, 2025
Reply from Alpari
Dear Bijini,
Thank you for your feedback. We’re sorry to hear that the chart hasn’t been loading and that it stopped you from trading. This shouldn’t happen, and we’d like to check the issue as soon as possible.
Please contact our support team through our official page and share your account and device details so we can investigate and assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Reply from Alpari
Dear Faiza,
We’re sorry to hear that you found our support team weak. We aim to provide quick and helpful assistance, and your feedback helps us improve our service quality.
If you still need support, please contact us through our official page and share your details so we can assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Reply from Alpari
Dear Mahdi,
Thank you for your positive feedback. We’re glad to hear that you find our services perfect and useful. Your support is greatly appreciated.
Best regards,
The Alpari Team
The customer service is kinda slow
December 1, 2025
Reply from Alpari
Dear Abhishyanth,
Thank you for sharing your feedback. We’re sorry to hear that our customer service felt slow. We aim to respond as quickly as possible, and your feedback helps us improve our response times.
If you still need assistance, please contact our team through our official support page so we can help you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
No reply from there
November 30, 2025
Reply from Alpari
Dear Ankit,
Thank you for your feedback. We’re sorry to hear that you haven’t received a reply yet. Our team aims to respond as quickly as possible, and we’d like to review your case to assist you promptly.
Please contact us through our official support page and share your details securely so we can follow up immediately:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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Convenient, reliable
Simple, reliable, convenient top-up with crypto stablecoins. A little bit substantial spread in BTC (60USDT approximately). Crypto withdrawals take more time then deposits. Wait for 24 hours and then write to support. After getting answer from support wait another 24 hours and than you'll receive withdrawn crypto. But no withdrawal fee for crypto stablecoins.
November 21, 2025
Reply from Alpari
Dear Alexander,
Thank you for sharing your detailed feedback. We’re glad to hear that you find our platform reliable and convenient, especially when using crypto stablecoins. We appreciate your comments regarding BTC spreads and the time required for crypto withdrawals, processing times can vary depending on network conditions and verification steps, but your input helps us improve the experience.
If you ever experience a delay or need assistance with a transaction, please feel free to contact our support team through our official page:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
Withdrawals are difficult
Withdrawals are difficult.
Low reliability, especially regarding withdrawals.
November 26, 2025
Reply from Alpari
Dear Suwan,
Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced difficulty with withdrawals. Withdrawal processing times can vary depending on the payment method and verification requirements, but we understand your concern and want to review this for you.
Please contact our support team through our official page and share your account and transaction details securely so we can assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
I wrote in the text above
Hello, it is not possible to raise the margin level And the other case of accounts that are waiting to enter into transactions, in my opinion, does not work well and they do not enter into transactions on time And the other case has a bug platform and it disconnects and connects in the mobile phone, especially the main screen that has the candles is difficult to load. Another case, the support is slow to answer. Another case I deposited one hundred dollars for the first entry, which had an identification code, but the prize and bonus were not deposited into the account, and the support could not answer.
November 25, 2025
Reply from Alpari
Dear Ahmad,
Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you experienced with margin level, trade execution timing, platform performance, and support response times. This is not the experience we want for our clients, and we appreciate you bringing these concerns to our attention.
We also understand your frustration regarding the $100 deposit bonus not being credited. Bonus eligibility depends on specific terms and verification requirements, and we’d like to review your case to clarify what happened.
Please contact our support team through our official page and share your account details, device information, and the bonus reference so we can investigate each point and assist you promptly:
https://alpari.com/en/contact-us/
Best regards,
The Alpari Team
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