Just had boiler serviced by Gary, good engineer and knowledgeable. No reflection on Gary but let's hope you are getting on top of your planning, got boiler care plan and last year's service didn't ha... See more
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The booking process worked perfectly and the engineer arrived on the time agreed and after a courtesy call just before arriving. He carried out the service and left the area clean. He gave me a quick... See more
Company replied
Called Alpha regarding a boiler breakdown. They were very quick to respond. Spoke to Thomas Davias. He was very, understanding and empathetic. He explained all my options in detail and sorted out an e... See more
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The service is amazing highly recommended. Super quick response to faults. Service engineer was the best and went over and beyond to sort our problem. He was very experienced and knowledgeabl... See more
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Company details
About Alpha Heating Innovation
Written by the company
Manufacturing products to meet heating and hot water needs for practically all property types or household size, Alpha offers high efficiency boilers as well as hybrid and heat pump solutions. In this way
Alpha make it easier for householders to switch to renewable technologies that help lower the national carbon footprint and future-proof homes.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
Boilers and heat pump solutions
Written by the company
- Choose Alpha for quality
- Using only the best components and exceptionally high manufacturing standards, our appliances deliver truly outstanding performance and reliability.
- Committed to 5-star service
- We pride ourselves on the quality of our products and in being there when you need us.
- Good Homes Approved
- The Alpha E-Tec Plus combi boiler range has been certified ‘Good Homes Approved’ and received a five-star review from the leading home-improvement publication. The Good Homes team was impressed by the compact size, performance, quality components and value for money of the E-Tec Plus.
- The right choice for today and tomorrow
- With our efficient range of boilers, heat pumps and hybrid systems you don't have to choose between eco-friendly and economical.
Contact info
London Road, TN15 7RS, Wrotham Heath, United Kingdom
- 0344 871 8760
- info@alpha-innovation.co.uk
- www.alpha-innovation.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ade arrived on time
Ade arrived on time, immediately found the issue and replaced yhe diverter valve without any issues, checked working correctly. Great Guy.
May 29, 2026
Reply from Alpha Heating Innovation
Hi Neil, we're happy all went smoothly with the service from our team. Thank you for leaving a review.
Did a thorough job and more testing the…
Did a thorough job and more testing the gas supply
June 2, 2026
Reply from Alpha Heating Innovation
Hi Susan, brilliant! Great to hear you were pleased with the service. Thanks for leaving 5*s.
The visiting engineer was friendly and…
The visiting engineer was friendly and helpful. Ghak you
June 2, 2026
Reply from Alpha Heating Innovation
Hi Simon, brilliant! We're pleased to hear it. Thank you for leaving a review.
Great all round service
Great service and prompt and fully informed in advance and engineer was professional and friendly
June 2, 2026
Reply from Alpha Heating Innovation
Hi Samantha, we're very pleased to hear you were happy with the service from our team. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi, fantastic to hear. Thanks for leaving 5*s.
The Engineer
The Engineer, Amir, was very efficient and on arrival got on with the job. He was pleasant and straightforward.
May 26, 2026
Reply from Alpha Heating Innovation
Hi Gerald, we're pleased all went smoothly. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi Julie, brilliant! Thanks for leaving 5*s.
boiler broke down
boiler broke down, because of warranty they come out to fixed, ones fitter fond out that gas saver top box unit broke down, he take his time talking to office, ones come back he told they are not possible to fix and those top unit no where no more for sale.. okey so fitter left but there was no pressure on hot water, I ring to office my self first I asked why they not replacing top box unit, and is it really no where to buy them anymore? they told me yes :D after that I told them I have couple websites where they are for sale, so custemer service stop for a bit and after told me that they not changing them anymore, anyway, we still didn't have hot water and no pressure so fitter come out and fix hot water from second time, not saying nothing about fitter but custemer service keep calling us and asking to extend warranty for boiler.. but there service self very poor and unprofessional, I better off ones warranty finish change to other boiler and other company m, very bad experience, thanks
May 30, 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi Justinas, we're sorry to hear this. We'd like to look into this further for you, please email our team directly at helpline@alpha-innovation.co.uk with your address and contact information. From there, the team will be able to assist.
Prompt, Positive and Professional
The initial contact with the Helpline was prompt and positive. The engineer who attended us diagnosed and repaired the boiler quickly and was friendly and efficient. My whole experience gave me the feeling I was dealing with a professional company.
May 29, 2026
Reply from Alpha Heating Innovation
Hi Richard, we're pleased our team could assist efficiently and get your boiler back up and running as it should. Thanks for leaving a review.
Reply from Alpha Heating Innovation
Hi Colin, great to hear our team could offer a good service. Thank you for taking the time to leave a review.
The engineer was very professional
The engineer was very professional, would highly recommend him and your service
May 29, 2026
Reply from Alpha Heating Innovation
Hi Luke, brilliant! Thanks for leaving a review.
James the engineer is very knowledgable…
James the engineer is very knowledgable and polite, a credit to your company.
May 29, 2026
Reply from Alpha Heating Innovation
Hi Norman, we're very pleased to hear it. Thank you for leaving 5*s.
The booking process worked perfectly…
The booking process worked perfectly and the engineer arrived on the time agreed and after a courtesy call just before arriving. He carried out the service and left the area clean. He gave me a quick report on the condition of the boiler, all good.
May 29, 2026
Reply from Alpha Heating Innovation
Hi John, we're very pleased to hear that you received a great service from our team and all went smoothly. We appreciate you taking the time to leave a review.
Just had a boiler repaired by Alpha…
Just had a boiler repaired by an Alpha engineer called Addy. Top engineer who knows his stuff. 10 out of 10
May 28, 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi John, great to hear. We're lucky to have such a great team of engineers here at Alpha. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi Joao, brilliant! Thank you for leaving a review.
Engineer that came was brilliant put in…
Engineer that came was brilliant put in maximum effort to get it up and running, gave lots of information and advice. 100% reccomend
May 28, 2026
Reply from Alpha Heating Innovation
Hi, this is great to hear! We're pleased our team could assist. Thank you for taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi, fantastic! Thank you for leaving a review.
Excellent service from a reputable company.
Within 24 hours of making a call to Alpha Customer Service Department, their engineer arrived, diagnosed the problem and replaced the faulty circuit board in no time at all. The work was completed under warranty without any charge. The engineer was highly experienced and extremely knowledgeable, which I found immediately reassuring.
May 28, 2026
Reply from Alpha Heating Innovation
Hi, we're very pleased to hear that our team could assist efficiently and get your boiler back up and running. Thank you for taking the time to leave such a kind review.
Alpha engineer
Hi was very happy with the engineer that called he did a good job and was very helpful and polite
May 28, 2026
Reply from Alpha Heating Innovation
Hi Ellen, brilliant to hear. We're pleased all went smoothly with your engineer visit. Thanks for leaving a review.
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