We are hoping it has had a good service, time will tell. Informative engineer no problem there. If anything it would have been helpful if we had known roughly when he was arriving ie morning or aft... See more
Company replied
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Called Alpha regarding a boiler breakdown. They were very quick to respond. Spoke to Thomas Davias. He was very, understanding and empathetic. He explained all my options in detail and sorted out an e... See more
Company replied
Vicky did an excellent job servicing our 13 year old boiler. She provided encouraging feedback on the condition and it appears that it will continue to work for several more years and I think that's d... See more
Company replied
Prompt, Professional, Courteous, No complaints. As ever the Engineer took a close look at the boiler.. did his thing and left. To be recommended for confirming the Alpha boiler was working well.... See more
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Company details
About Alpha Heating Innovation
Written by the company
Manufacturing products to meet heating and hot water needs for practically all property types or household size, Alpha offers high efficiency boilers as well as hybrid and heat pump solutions. In this way
Alpha make it easier for householders to switch to renewable technologies that help lower the national carbon footprint and future-proof homes.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
Boilers and heat pump solutions
Written by the company
- Choose Alpha for quality
- Using only the best components and exceptionally high manufacturing standards, our appliances deliver truly outstanding performance and reliability.
- Committed to 5-star service
- We pride ourselves on the quality of our products and in being there when you need us.
- Good Homes Approved
- The Alpha E-Tec Plus combi boiler range has been certified ‘Good Homes Approved’ and received a five-star review from the leading home-improvement publication. The Good Homes team was impressed by the compact size, performance, quality components and value for money of the E-Tec Plus.
- The right choice for today and tomorrow
- With our efficient range of boilers, heat pumps and hybrid systems you don't have to choose between eco-friendly and economical.
Contact info
London Road, TN15 7RS, Wrotham Heath, United Kingdom
- 0344 871 8760
- info@alpha-innovation.co.uk
- www.alpha-innovation.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Alpha Heating Innovation
Hi Iain, we're very pleased to hear that you're once again happy with the service from our team. Thank you for leaving a review.
Dan was very accommodating today
Dan was very accommodating today. We had an issue with accessing the boiler immediately, but he was very patient and all proceeded as planned. We are very appreciative.
August 13, 2026
Reply from Alpha Heating Innovation
Hi Brian, this is great to hear. We're very pleased that all went smoothly and you received a great service from our team. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi, we're pleased to hear all went smoothly. Thanks for leaving a review.
Friendly efficient service.
August 13, 2026
Reply from Alpha Heating Innovation
Hi, brilliant! Thank you for taking the time to leave a review.
Great Engineer
Great Engineer. Dan went above and beyond to service our boiler and carry out a Gas Safety Check. I wasn't at the property and our Hive system which controlled the boiler had ran out of batteries. He used some from his van and got it up and running. Excellent service.
August 13, 2026
Reply from Alpha Heating Innovation
Hi Caroline, this is brilliant to hear. We're pleased our team could assist so efficiently. Thank you for leaving a review.
Trying to book my yearly service now 2…
Trying to book my yearly service now 2 months overdue contacted them 4 times , no response back, waiting for the service manager to return the last call, Why cant you book your service directly rather than phone someone they pass on your details and someone is supposed to phone back never happens, but the money still goes out of my bank every month !
August 13, 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi Susan, we're sorry to hear this. We understand our team have since been in touch with a solution for you. We appreciate your feedback and apologise for the inconvenience.
Another happy customer !
Routine boiler service which was easily booked and confirmed. Vicky the engineer contacted before arrival to confirm arrival time. Job carried out efficiently and in a friendly manner.
August 12, 2026
Reply from Alpha Heating Innovation
Hi Chris, we're pleased to hear all went smoothly with your booking and service from our engineer. We appreciate you taking the time to leave a review.
Helpful engineer
The engineer was very professional and helpful. He gave me a replacement switch for the boiler which had been broken.
August 12, 2026
Reply from Alpha Heating Innovation
Hi Mark, great to hear our team were able to assist and get your boiler back up and running. Thank you for taking the time to leave 5*s.
Great engineer visit …
The young lady engineer was polite friendly but professional and caring
August 12, 2026
Reply from Alpha Heating Innovation
Hi Ruth, we're very pleased to hear you were happy with the service from our team. Thank you for leaving a review.
Prompt and efficient
Prompt and efficient.
The engineer carried out the annual service without any problems, including replacing a part they carried with them.
Perfect !
August 12, 2026
Reply from Alpha Heating Innovation
Hi, great to hear all went smoothly with your engineer visit. Thank you for taking the time to leave a review.
Brilliant
Scott was brilliant as usual!!
It was great to see him again.
My boiler had another very thorough service. Thanks
August 4, 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi, we're pleased to hear it! We're lucky to have such a great team of engineers here at Alpha. Thanks for taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi, this is great to hear. We appreciate you leaving a review.
Alpha Heating Engineer
From booking through to the engineers visit, I was impressed by the service we have received from Alpha Heating. Dean, the engineer arrived promptly to service the boiler. He was very polite and personable and I would recommend.
August 10, 2026
Reply from Alpha Heating Innovation
Hi Vikki, brilliant! We're lucky to have such a great team of engineers here at Alpha. Thank you for taking the time to leave such a kind review.
So far so good
We are hoping it has had a good service, time will tell. Informative engineer no problem there. If anything it would have been helpful if we had known roughly when he was arriving ie morning or afternoon.
Still would recommend.
August 11, 2026
Reply from Alpha Heating Innovation
Hi Joyce, we're very pleased that you were happy with the service from our team. We appreciate your feedback and will be sure to pass this onto the relevant teams.
Excellent service
Your engineer was very knowledgeable and efficient. I have rarely had such good and friendly service.
August 11, 2026
Reply from Alpha Heating Innovation
Hi Christopher, this is great to hear. We appreciate you taking the time to leave a review.
bad custormer service
arranged boiler service stayed in all day waiting,At 4;45 pm i rang firm to be told sorry but they will not be able to get to me today and someone will re book.two months later im sitting here waiting again,just rang to day 1;15 pm for update to be told i will have to wait till 5pm as he may arrive,they would not check with engineer for time scale and put phone down on me
August 11, 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi Keith, we're sorry to hear this. We have requested some more information from yourself which will allow us to look into this further for you.
James is always punctual and gets the…
James is always punctual and gets the job done, no messing about and no issues at all.
August 10, 2026
Reply from Alpha Heating Innovation
Hi Pamela, we're very pleased to hear it! Thank you for taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi Clive, Glad to hear all went well on your visit. Thank you for taking time leaving us 5Stars and a review.
Alpha boiler service
Excellent service from Alpha boilers and especially Scot the engineer for our annual service , customer service from all the team , very happy customer
August 7, 2026
Reply from Alpha Heating Innovation
Hiya Debbie, 5Stars our Service Team will be grateful thank you and Scott is a top engineer so pleased you were satisfied with your visit.
Engineer came serviced my boiler was…
Engineer came serviced my boiler was polite and efficient was kept updated every step off way about appointment brilliant service xxxx
August 6, 2026
Reply from Alpha Heating Innovation
Hi Teresa, Fab! we love your visit was positive, our engineer was respectful and kept you informed. Thank you for the review and 5*'s. :)
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