Alphalete Reviews 

Rubbish rubbish rubbish!! Stay away!! Complete scam
Never received order after 6 weeks can’t get in touch.
Email bounced back

placed order during boxing week, nothing until today Feb 01, 2024, SCAM. no way to contact

Wish there was a zero. Liars scams and total rip offs. They do not want to refund your money!! Treat you like trash! There is a lead by the name of NICK. He is rude and sarcastic!! They say I sent back stained pants but the sealed envelope was never opened. I bought 2 separate pair. Opened first they looked to be 4xl !!oi ordered small lol!! The other package was NEVER OPENED!! They should no be in business. They are FRAUDS!

I am absolutely furious after waiting for 6+ weeks for my order and receiving nothing. No way to follow up with the company as the "customer service" email bounces back saying undeliverable. Complete scam. Would caution any potential buyers against this site. Consider it a waste of money and an important lesson learned.

Absolutely Rubbish customer service, still have not received my package after six weeks!! Replied to one email and have not heard from them since. Spent over $150 for nothing. Absolutely Furious

Where is the option for ZERO stars?
Most useless customer service! Ordered two large orders & paid for 2-4 days shipping on one of them. Still haven’t received either package & this was over a month ago!
The customer service have the inability to chase anything up & would just send the same email back & forth!
Great clothing but they have no class about them & a strong lack of respect for buyers.

I would leave zero stars.
I ordered a few items from alphalete, the top I got I was not the same colour as advertised bit I still liked it.
The leggings I got were nice bit unfortunately they tore from me simply scratching my leg, I enquired and asked for a refund.
All was well until they told me I used a loan from shopify to pay.
Shopify installments isn't even a thing, I paid in full with my debit card which I took a screenshot of and sent them.
They're now saying under the payment method I used, I won't be fully refunded??!.
Make it make sense!! I paid all at once, they as a company use sjolify to accept payments this has nothing to do with me.
Would not order from this shady company.

Still haven't received my parcel and I'm leaving the country they only responded to 1 email not the rest very very slow to respond aswel.. still haven't solved my issue .. no parcel or no refund received. I will never shop here ever again terrible expiernce

Second time this company has said they could not “fulfill my order” it was just one item and they could not even do that.

Worst experience ever with a clothing company. Even SHEIN has better transparency and policies than this brand.
Ordered a single item in January. No tracking info available. In MARCH they tell me the item went back to them. They reship it. Silence for 3 weeks only to tell me they shipped it AGAIN when this time I asked for a refund. They ignored my e-mails specifying I wanted a refund.
Who does not provide a tracking number these days?
I’ll go back to better sport clothing brands.

Nightmare company with crappy policies. They avoid answering any mail till over a week has passed hoping you get fed up. Even if you want to exchange something they have the dumbest rules on exchanging , so they refund and make you buy and pay shipping again. Go to gymshark

Had no issues with shipping and my items just arrived today. Tight fitting clothes, beautiful colour but poor quality. Within five min of unpacking, an item has already snagged twice and threads hanging out of seams.

I think people tend to only write reviews when something doesn’t go right. So when I was looking to purchase from this company, I was very discouraged; however, I decided to take a leap of faith and I was not disappointed. I have since made four different purchases. Shipping was slow. The company has since advised that they’ve upgraded their systems including allowing for different shipping options when you are checking out. When I followed up with the company with respect to my order not being delivered yet they responded right away and the response was satisfactory. My delivery came shortly thereafter. On another order, I had purchased a size small and then realized that I should’ve sized up (Watch YouTube for very informative updates on all of the launches - Bailey Stewart and Amy Rookes have been very helpful with there reviews). I emailed the company and they told me that they would change it and they did. Thank you, Alphalete! I love the quality. I love that I feel unique when wearing them. So comfy. So nice. I highly recommend (keeping in mind shipping may be delayed up to 4 weeks during the holidays and sales but they’ve said that they have fixed this issue - time will tell).

Some of the shorts and pants are decent if you get them, shirts are cut poorly, seams everywhere that you can feel. Honestly company is dog water, they will take a month to fulfill your order and then forget items from it, must have one person running it who's just braindead. Tracked my order and they shipped it halfway across the country in the wrong direction before it made its way back, like what the heck, the order started one state away. Customer service is non existent, if you're missing items they'll refund a random amount with no explanation. I can easily have items shipped by canoe from China weeks faster than these guys, at least they have some pride over there.

Horrible service, never ship the order of black Friday and never attend the customer. dont buy, loose your time and money

I have ordered Alphalete a few times, and I always like to give businesses the benefit of the doubt when you have a bad experience with shipping. I will say now, since I have done this a few times, I know that it is for sure the business and not just a fluke. I have waited now 18 days for my order that is above $400 to arrive. I have downloaded their tracking app and it showed no tracking for the first two weeks. It then told me that it would arrive on Wednesday and shows it has been sitting in Chicago from Ohio for days on end now,and it is now Friday (18 days into this process) and still no package and no progress report with the shipping tracker. I live in southern Wisconsin. The fact that it has taken this long to go from Ohio to Wisconsin is ridiculous. Again, I have ordered large purchases from Alphalete multiple times and every time it is well over the 7-10 business days as they advertise. I like the Alphalete products and I like to support the athletes, but when you are paying good money for these products and have a terrible experience every time with their arrival it is heartbreaking. Also, seeing I'm not the only one having these issues, most people who purchase from Alphalete directly also have these lagging distribution times it speaks volumes. I hope this can be resolved by the company considering it's been an on going issue for years now.

The company doesn’t even have the decency to let the customers know when they are experiencing a delay. I haven’t even received an email back and it’s been 2 days. (They say they respond quicker) my order hasn’t even shipped it’s been literally 2 weeks.

Company is way too strict with returns, rejected an exchange because of a mark removed in two seconds that was less than 2 cm in length that happened during the transport process so now paying for two pairs of overpriced leggings, one of which doesn’t even fit

I cancelled my order two minutes after placing it as the conversion rate made my order more expensive than I could afford.

I was told I would receive a full refund since the order was never processed. I did not receive a full refund and when I sent a bank statement to the company clearly showing that they still owed me money, they denied my request.

Conversion rates change everyday and refunds should be completed at the conversion rate of the day the original payment went through.

This company has stolen my money and will likely continue to steal money from others.

Ordered just one boxer (which was already overpriced with shipping - around 18 Euros). After 4 weeks I didn’t receive anything. 4 weeks and some days I received an email that they would refund me my boxers but not my shipping. Love Guzman and his vision with his brand. Sadly, never ordering again from Germany unless they have another distribution in EU but not in the UK