Alphataxis Reviews 

Just been picked up 14/9/26 ...what a fab driver ....very polite and friendly.....made us feel very special...thank you

Big shout out to alpha taxi drivers Jim and Ben. I can’t thank them enough for their service when my daughter was admitted to hospital. They truely went above and beyond arriving on the dot to transport me there and back every day.
Lovely caring guys. Thank you so much for your help.

Excellent taxi service, friendly, local and reliable

Just want to say a massive thank you to the call handlers at alpha taxis you make my life so much easier always so friendly and polite an so helpful I can’t thank you all enough. You’re an amazing team and your boss should be highly proud .
Thank you Denise x

When this was called Wirral Callback with an office in Bebington it was an excellent service. Since being taken over by Alpha they are unreliable. Even though they have supposedly have over the office in Bebington, I feel that when you ring the number you are put through to an office in the outskirts of Liverpool. On two occasions I have been told that a taxi is on the way for it never to arrive. Just give me a local taxi service, when they're taken over by bigger firms they are useless

I'm from out of the area, my bf usually orders from central, there was an hours wait. He rang Alpha was there within 10 mins. Driver friendly and lovely clean smart car. Will make sure we use again.Unsure of negative reviews, but first impressions good.

Paid with my card but the driver said payment didn’t work so my wife went into our house and got the cash when I checked my credit card statement it appears the fare had registered trying to get a refund has been most trying spoke to six different people then a cars manager named Peter said he would drop the cash off. Still waiting I knew I should have used Uber.

The driver of GT 662 EC was very rude and aggressive such poor behaviour in suprised paris have someone like him representing the company I have reported this further and pushed it to the Paris council to take legal action against the driver.

Quick booking service but when the driver turned up, there was no signage to say it was a taxi, he drove right past us waiting at the corner and was miserable as sin! The car was filthy to the point I didn’t even want to sit on the seat, so grim.

It’s the worst taxi service I have come across - avoid at all costs.
They have let me down a few times now to the point where I missed my train.
I have learnt my lesson the hard way and would never use them again.

excellent organisation. they arrive on timeand drivers are friendly and helpful.keep theirnumber with you-you never know when you might need a taxi. i am a big fan. can't speak highly enough. peter east cowes

This driver was at Gare du Nord in the taxi rank. He immediately put 58 euros on his meter to take me to Rue de Rivoli.
He looked like a licensed cab driver but wasn't.
I asked him to change to a meter which went VERY fast. He then kicked me out of the cab 2 mins later.

I pre-booked an 8 seat taxi several weeks before 20/12/25 to ensure reliable transport to and from a christmas function. I called when taxi was 20 mins late and got an extremely rude woman on the phone. Taxi arrived 45 mins late, driver was apologetic and a nice bloke. Return taxi at 11 pm didn't arrive, the same foul tempered female said she sent our taxi to Frome (ovbiously they would make more money on that longer journey) abd she had no idea if it would be available now. We waited 50 minutes in the pouring rain - Alpha left 8 OAPs stranded, miles from home. We called Mega Taxis who were amazing, they arrived within 5 minutes, were much cheaper than Alpha and the driver was friendly and courteous. I would highly reccomend Mega Taxis.

I would never reccommend Alpha or use them again, I would suggest their switchboard operator requires a crash course in customer service and basic good manners.

Ordered a taxi in Ormskirk to get to work and was told 5 minutes . 20 minutes later when it was to late to get the bus I rang back to be told there are no taxis in my area. This bunch of clowns come along buy out the other taxi firms then can't provide the service. Do yourselves a favour and use anyone but these.

I advise any one never to use this firm.
We pre-booked our taxi to train station for 08.00 we were still waiting at 08.30. As you can imagine I was so stressed so upset as time was running out to catch my train. I phoned several times. They told me lies said it was on its way it never was. The woman who took the call was rude and abrupt and asked what did I want her to do about it as they had school runs. I said tell me not to pre book as you can’t make it and I can make other arrangements. Never ever again absolutely appalling service. We then booked one with Delta it’s was there in five mins lovely driver who saved us and got a handsome tip for doing so.

My 90 year old mum pre- booked a taxi the day before. The taxi was booked for 8 30am and even after numerous calls it still hadnt arrived at 8.55 am. She was stressed and upset as she was going on a coach holiday that was leaving at 9 am. We managed to sort it out no thanks to alpha. Very unreliable and will never use again.

I had booked a taxi (via the company app) from Widnes Railway Station to my home address. This was ten past ten in the evening. I had received a text saying that a driver was on his way. Three minutes later, the status was back to searching for a driver. So then I decided to use Halton Town Taxis and their driver turned and took my fare. I am a woman stood outside the train station on my own putting my own safety at risk. If the taxis driver does do this is very unprofessional and should not be a taxis driver.

Very helpful and efficient driver for a 9 mile journey from Goodworth Clatford to Sutton Scotney. Have used Alpha taxis several times.

Beware. Quoted fare rose from £52 to £72 for a direct route from Ventnor to the hoverport.

Driver left his handbrake off the car when receiving payment and rolled back into another car, driver then shouted at us to get out and quickly drove away, the other driver then proceeded to shout at us like it was our fault.