AlpinBusReviews 

443
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to ensure a smooth journey. The service is frequently described as excellent, with many appreciating the clear communication and efficient handling of transfers, even with unexpected delays. Reviewers also highlight the comfortable and clean vehicles, contributing to a pleasant user experience. However, some customers experienced issues with delivery service, including drivers being late, not arriving at the specified pick-up location, or taking longer routes. A few other people also felt that some drivers exhibited unprofessional behavior, such as having unclean cars, or not providing requested child seats.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting drivers as professional, polite, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and stating... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising punctuality and... See more

User experience

People report positive experiences with user experience, describing the process as flawless, easy, and... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising drivers for making efforts to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good clear communication pre-transfer. Driver made contact to introduce himself & share his number. He advised re. Pick up time & location. Flight was delayed but driver waited patiently for us to arr... See more

Rated 5 out of 5 stars

Truly amazing service. I made an error in our booking (wrong day, I confirmed it to Alpinbuses on two separate occasions, DOH!) but one phone call and an email and within 15 mins of spotting the mista... See more

Rated 5 out of 5 stars

What a pleasure that journey was... our drivers communication prior to arrival was excellent, he was on time at the airport, drove well and even let us stop to grab some food.. Nothing was a probl... See more

Rated 5 out of 5 stars

Great experience with AlpinBus. The transfer was smooth, on time, and very comfortable. A big plus was the availability of child car seats, which made travelling with our family feel safe and stress-... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Offering exclusive airport transfers to the Alps, we connect you directly from key airports including Innsbruck, Salzburg, Vienna, Munich, Memmingem, Friedrichshafen, Zurich, Basel, Geneva, Nurenberg, and Strasbourg. Travel with ease and style to your alpine destination with our private transfer services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(443)

145 reviews in the last 12 months

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Rated 3 out of 5 stars

Overall I got from point A to B and…

Overall I got from point A to B and returned safely and comfortably. However, The service is far from being smooth. On the first ride, the driver took a 20 minutes detour to fill up gas in a cheaper place which prolonged our trip. On the way back the driver has put the wrong place into his GPS which cost us another 20 minutes of Fried. On top of that I asked to change the pick up date, but the back office only changed the pick up time. Overall, this is a cheaper alternative than other companies, but you really have to be on top of everything in order to ensure things are smooth

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Vilnis the driver was superb

Vilnis the driver was superb. Our case got lost and he was patient and kind while we tried to find it at the airport. Safe driver, immaculate car. Excellent reliable and professional service.

March 18, 2025
Unprompted review
Rated 3 out of 5 stars

Geneva to Oz-en-Oisans return trip

Outward journey from airport was ok but for the return I agreed a pick up time directly with the driver 1 hour earlier than you had advised. In reality the driver was 50 minutes later than I had agreed with him. Also he wanted to take a much longer time to avoid the cost of tolls. He did agreed to go the fastest route but was a bit dangerous, at one point having g to stop abruptly when a car coming the opposite direction appeared as our driver drove on their side of the road coming round a left hand bend.

March 15, 2025
Unprompted review
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Rated 4 out of 5 stars

Efficient Transfers but SZG pick up point not clear

Pick up area at SZG was not specified and phone conversation with driver was inaudible. The driver once met was very helpful and the journey to Kaprun was good.
Return journey 02.02.25 pick up and drop off at SZG was perfect. Very helpful driver who facilitated a necessary stop.

January 25, 2025
Unprompted review
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Reply from AlpinBus

Dear Will,

Thank you for your feedback. We're glad to hear that both transfers were efficient and that our drivers were helpful, especially on your return journey. However, we regret the confusion regarding the pick-up location at SZG and the difficulty in communicating with the driver.

We appreciate your input and will work on improving clarity in our pick-up instructions to ensure a smoother experience for future travelers. If you have any further suggestions, please feel free to reach out to us at success@alpinbus.com.

We hope to welcome you again and provide an even better experience next time.

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Rated 2 out of 5 stars

Hi using your services before with no…

Hi using your services before with no issues. I was disappointed with the quality of the vehicle this time. In hindsight I could have got a luxury V Class Mercedes for same price.
Other than fitting us in ok it wasn’t a pleasant transfer at all.
My main disappointment was the driver. To be blunt he was unhygienic to say the least, to the point we had to ride the full journey with the windows open on arrival due to the smell. We needed a car seat for my little one and again had no idea how to fit it. On return we saw him rummaging in the hotels bins as we collected our luggage. Travelling with 2 kids we had trouble with the moving of our bags and he offered no social interaction or help other than emptying them at the other end with a grunt.
Won’t be using you again or recommending you to others.

February 24, 2025
Unprompted review
AlpinBus logo

Reply from AlpinBus

Dear Stephen,

Thank you for your feedback. We’re truly sorry to hear that this transfer did not meet your expectations, especially after previously using our services without issue. The experience you described is unacceptable, and we sincerely regret the discomfort and disappointment it caused.

We take cleanliness, professionalism, and customer care very seriously, and we will be addressing this matter internally to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing it to our attention.

While we understand your decision, we hope you might consider giving us another chance in the future. If you’d like to discuss this further, please reach out to us at success@alpinbus.com

Rated 5 out of 5 stars

Super fast transfer

Super fast transfer and very well organised. Arrivals and baggage claim were extremely slow and our driver kept in contact reassuring us they’d still be waiting for us.

March 1, 2025
Unprompted review

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