AlpinBus Reviews 439

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and professional staff, noting their politeness, helpfulness, and adaptability. Many appreciate the clear communication from drivers and the company, ensuring a smooth and stress-free user experience from start to finish. The drivers are often praised for being on time, driving safely, and providing comfortable, clean vehicles, sometimes even offering child car seats for added safety. However, some people mentioned issues with the delivery service, including drivers being late, not knowing the route, or even causing customers to miss flights due to significant delays. There were also concerns about the professionalism of some transfers, with reports of drivers being rude or not providing requested child seats.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising drivers for being punctual, polite, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting punctual, helpful, and professional... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising punctual and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as flawless,... See more

Location

Customers had ambiguous experiences with location, with some reporting clear communication regarding meeting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver was smack on time and in a very comfortable vehicle with more than enough room. He was very polite, efficient and adaptable (we asked for a pickup an hour later than advised and were accom... See more

Rated 5 out of 5 stars

Good clear communication pre-transfer. Driver made contact to introduce himself & share his number. He advised re. Pick up time & location. Flight was delayed but driver waited patiently for us to arr... See more

Rated 5 out of 5 stars

Truly amazing service. I made an error in our booking (wrong day, I confirmed it to Alpinbuses on two separate occasions, DOH!) but one phone call and an email and within 15 mins of spotting the mista... See more

Rated 5 out of 5 stars

What a pleasure that journey was... our drivers communication prior to arrival was excellent, he was on time at the airport, drove well and even let us stop to grab some food.. Nothing was a probl... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Offering exclusive airport transfers to the Alps, we connect you directly from key airports including Innsbruck, Salzburg, Vienna, Munich, Memmingem, Friedrichshafen, Zurich, Basel, Geneva, Nurenberg, and Strasbourg. Travel with ease and style to your alpine destination with our private transfer services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with AlpinBus for our round-trip transfer between Lyon and Les 2 Alpes. Communication from the beginning was clear and very prompt, with multiple transport and payment options available. They were also very flexible with changes to our booking.
Our driver,Toms, was professional, friendly, and helpful, providing useful local information along the way. The vehicle was clean, comfortable, and in great condition, and the drive felt both efficient and very safe.
Overall, a smooth and reliable service that I would highly recommend to anyone considering this option instead of renting a car.

March 14, 2026
Unprompted review
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Rated 3 out of 5 stars

The transport did not arrive as…

The transport did not arrive as scheduled. When we contacted the company, they told us the driver was 'stuck in traffic'. When he finally arrived over an hour late, we found out that it was actually a local driver that had been called at the last minute (woken out of bed) to come to get us because the original driver had forgotten. I did not appreciate that they lied to us, but the new driver did get us to the airport in time (2 hours away).

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

We booked a mini bus from the airport to our accommodation and return to airport. Drivers were on time, very clean, new vehicles, great service.

March 16, 2026
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Rated 5 out of 5 stars

Perfect

On time, safe, polite and friendly driver.
Will always use Alpin for our transfers.

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

On time

On time, adjusted to our needs and unexpected schedule changes.
Kind driver.
Very nice vans.

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service - good communication both ways and really helpful drivers. Would highly recommend!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Driver was waiting for us at Salzburg…

Driver was waiting for us at Salzburg airport despite us landing early and whizzing through baggage and he was a really nice guy who also brought us back. Didn't drive at breakneck speeds unlike some taxis who are on a tight schedule so very safe and journeys - would definitely recommend

February 18, 2026
Unprompted review

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