Alpinebuses Reviews 

145
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the professional attitude of the staff, stating that drivers go above and beyond to provide friendly, polite, and exceptionally helpful service throughout every trip. Passengers feel completely safe and relaxed, appreciating the smooth driving and comfortable vehicles provided by the team. People also emphasize the outstanding communication and punctuality, explaining that vehicles arrive strictly on time and drivers maintain clear updates via messaging. Consumers love the thoughtful touches like complimentary snacks and drinks, along with flexible arrangements for last-minute schedule adjustments or helpful quick stops along the scenic route.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising punctual drivers, clean vehicles, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting excellent communication, proactive... See more

User experience

Clients share positive opinions on user experience, highlighting clean cars, punctual drivers, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Alpine Buses from start to finish. Our driver Artur was first class and a top guy, who sent us messages well in advance of our arrival and ensured our family was w... See more

Rated 5 out of 5 stars

A five star service that went above and beyond. A super clean transfer on time and ready for us. Great communication with Artur (our driver) who made sure everything went very smoothly (messaging to m... See more

Rated 5 out of 5 stars

Alpinebuses were amazing and I would definately use them again. They communicated proactively both before and during our arrival. We knew exactly where they would be and when which was really refres... See more

Rated 5 out of 5 stars

We have been using Alpine Buses for several years for our ski trips, so called on them to help with transfers for 40+ guests that were joining us at our wedding in Montriond (Morzine). The transfers f... See more


Company details

  1. Airport Shuttle Service
  2. also in
  3. Bus and Coach Company

Written by the company

There are million of tourists coming in the Alps during the cold season, they are choosing different resorts in distinct cities. All these people have something in common - they all need to get to their destination from Geneva airport. We provide passenger transfer services with maximum comfort from / to any resort destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(145)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. We had 5 travelling from Lyon to Val Thorens. Both drivers were professional and very nice, they arrived early and waited for us to be ready we had no waiting around for them they were ready when we were. Would definitely use this company again.

January 4, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback! We will be looking forward to seeing you on your future journeys.

Advertisement
Rated 5 out of 5 stars

Everything was working perfectly

Everything was working perfectly. AlpineBuses started to notfy me periodically beforehand so I would not forget. Drivers arrived early and contacted me personally. The drive was safe. Drivers were polite.

December 20, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback! We will be looking forward to seeing you on your future journeys.

Rated 5 out of 5 stars

Excellent company

When another company cancelled my booked only days before my travel plans I had to find an alternative at short notice. Alpine Buses were easy to book with, the pricing was transparent and commincation was excellent. My flight was delayed and when I contacted alpine buses they were so helpful in organising for our driver to wait for us (almost three hours later - yes there was as extra charge at that point but that was only fair) The two drivers were good and drove nice clean vehicles. I would book with this company again.

December 28, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback! We will be looking forward to seeing you on your future journeys.

Rated 5 out of 5 stars

Great company, used them for years.

You get a whatsapp message the night before, so you can talk to the driver. I used them in covid and they were really cool about refunding a trip I couldn't make (due to travel restrictions). They don't moan if you take a little while getting out of Geneva airport. Good company.

January 12, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback! We will be looking forward to seeing you on your future journeys.

Rated 5 out of 5 stars

All as expected

All as expected. Helpful & friendly drivers. Good communication and driving. I can definitely recommend and will use them again if needed.

December 25, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Advertisement
Rated 5 out of 5 stars

everything was handled superbly

everything was handled superbly - communication, the help, even the conversation! excellent well presented drivers who can't do enough to help. would recommend highly!

January 5, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

Our driver Uldis was absolutely superb

Our driver Uldis was absolutely superb! He was super helpful, informative and made sure our experience was first class from start to finish. The next time we book a transfer we will be asking for him. A great way to start our holiday :-)

January 11, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. We will be looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

Uldi was fantastic

Uldi was fantastic , early, welcoming and the car was immaculate. We arribed at the airport in ample time. Very happy with the service , would definitely use again.

January 12, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. We will be looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

Rait is outstanding!

Rait was both wonderfully professional and personable. 😊 Arrived promptly, at Ischgl hotel for collection at exactly the reserved time . Drove capably, safely and efficiently to drop off ahead of schedule at Zurich airport. He was friendly and helpful during the journey and accommodated a stop-off for refreshments. He was a joy. Without hesitation and unrequested, he assisted with luggage at both the hotel collection and airport drop off.

January 1, 2025
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Advertisement
Rated 5 out of 5 stars

Incredible experience

Incredible experience. Quick, kind and polite. To be repeated once we return to Alps.

December 11, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

Excellent service, careful and friendly drivers

Excellent service, careful and friendly drivers
On the way out my son left a portable speaker in the van and the driver kindly returned it to us on his next trip to our resort. On the way back, we had an excellent driver who navigated roads covered with a heavy snowfall very well. Will definitely use again.

December 20, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

A great service and highly recommended

A great service and highly recommended. Superb communication and reminders, lovely friendly drivers who are all very curtious, great quality vehicles and most of all every driver drives carefully making the journey comfortable and relaxed.

December 12, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Rated 5 out of 5 stars

Super transfer using Alpinebuses from Geneva Airport to Sixt Fer a Cheval

What a great experience we had using Alpinebuses, transferring 3 of us with bike boxes from Geneva Airport to Sixt Fer a Cheval.
I have no hesitation recommending them, the communication with Kate in the office, the straightforward booking process and at a fair price, the driver messaging the day before pick up with a photo of his van and where he’d meet us, the vehicles in both directions being clean and safe, being prompt and arriving at the agreed time, the friendly service throughout….everything was just perfect and this is how transfer companies should operate.
I’ve used many others in the past, but our experience with Alpinebuses exceeds them all.
Thanks for a super transfer each way.

June 12, 2024
Unprompted review
Alpinebuses logo

Reply from Alpinebuses

Thank you for the kind feedback. Looking forward to seeing you on your future journeys!

Advertisement
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Otto our driver was polite, safe and on time! Excellent communication by text the day before. Very reassuring.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend

I would definitely recommend! Our driver Patrick met us on time. He was friendly and a professional driver! The bus was clean and had enough space! Definitely gonna use Alpine Buses again plus customer support is great and helpful.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Transfer to 3 Valley ski area

We took transfer from Lyon airport to 3 Valley ski area and back.
Communications was great via email and WhatsApp. The driver was friendly and pleasant, met us on time. On the way back we forgot something important at the Van. The company help us to get it back via mail. The service was very good ans we will definitely use alpine buses again.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Safe, friendly and reliable transfer

Alex got the 8 of us to Tignes from Geneva and also brought us back for the return journey (3.20am start!)
Communications was great via email and WhatsApp, and a safe, pleasant drive despite the traffic on the way to Tignes. Alex was friendly and we felt like we could totally rely on him to get us there and back no problem. Will definitely use alpine buses again.

March 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very good transfer experience

Thank you to our two drivers getting us from Geneva to Peisey - Vallandry for 11 of us in two busses. While a long drive (busiest day of the year) you stopped for a break for our youngest in the group.

Will book again in the future.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the transfer

Very happy with the transfer. Serge and his colleague waited patiently for us while we got our group together on both journeys, and adjusted our transfer time to account for traffic so that we wouldn’t miss our flights. No complaints, would us again.

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

We used these guys for the first time between GVA & Morzine a few weeks ago. Prices were good and the booking process simple. Day before we were due to fly we get a friendly whatsapp from the driver letting us know his contact details and confirming the pickup, same on the return journey. They were on time, friendly and got us there safely.. Couldnt ask for more from a transfer company!

January 26, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look