Alpine Shop Reviews 712

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value and competitive pricing of products, often finding exactly what they need at a good cost. Many people praise the quick and often free delivery service, noting that items arrive promptly and in good condition. The selection of products is also appreciated, with some consumers finding discontinued models they couldn't locate elsewhere. However, some customers experienced issues with their orders, such as receiving an incorrect item or noticing a small visual defect upon arrival. A few people also mentioned not receiving a response when trying to inquire about price matching or stock availability.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and inexpensive... See more

Price

Customers had positive experiences with price. Many reviewers found great prices on skis and bindings, often... See more

Product

Reviewers highlight positive aspects of the product. Customers praise the great prices on skis and bindings,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the fast delivery, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a pair of ski on sale, I was lucky to get them on a such good price. The quality is really great. The delivery took a little more than expected. Waiting to rest them asap.

Rated 4 out of 5 stars

loved that the alpine shop had a discontinued model i wanted -- mizuno denim copper T24 @ 48 deg. -- but could find nowhere else. appreciated the easy-going yet enthusiastic tone of the sales rep on t... See more

Rated 5 out of 5 stars

Great value excellent advice a totally reliable family owned local ski shop shipping was fast and inexpensive. I will definitely buy from them again.

Rated 5 out of 5 stars

I called the shop before ordering online to make sure the item was in stock and what the timeframe was for expedited shipping. The person on the phone said he would look for the order and get it mail... See more


Company details

  1. #3 of 3 best companies in Ski Shop

Information provided by various external sources

Alpine Shop is your one stop shop for all your winter sports & outdoor casual wear needs. Whether you are skiing, snowboarding, snowshoeing, racing down the mountain or just looking stylish for some Aprés Ski, we offer the best selection and most knowledgeable staff to help you make the best choice. Alpine Shop's philosophy is simple: Families, Fun and the Great Outdoors. Put those elements together in any combination and that's what we're all about. Our families have been in the ski business for over 50 years (since 1963) and have had a front row seat watching the ski industry evolve. We understand and cater to the needs of skiers and snowboarders. The Alpine Shop is nestled in beautiful Northern Vermont right in the middle of New England Ski Country. "Just Ask" is our motto and we truly mean it. Canada Goose, K2, Line, Volkl, Blizzard, Icelantic, Smith, Giro, Rossignol, Burton, Patagonia, Lilla P, The North Face & Prana are just a few of the many brands we offer. Our online store offers a sampling of the many wonderful products. If you do not see what you are looking for online, just ask and we will do our best to find it for you. If you have any questions or comments please contact us. See you on the slopes and remember to Ski Today. Work Tomorrow!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

712 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

When I ordered an e-gift card for my…

When I ordered an e-gift card for my daughter for Christmas, I gave the Alpine Shop an incorrect email address for my daughter. Hillary was so sweet in helping an old lady fix her mess! Thank you so much for the kind & professional service. I highly recommend the Alpine Shop.

December 26, 2023
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Rated 5 out of 5 stars

Great customer service!

Had a snafu with the Cyber Monday discount code and they took care of the issue quickly. I will continue to focus my ski clothes/equipment from them.

November 24, 2023
Rated 4 out of 5 stars

The Good and the Bad...

I liked that they had the discontinued ski that I was interested in buying as a gift for my daughter. I didn't like the fact that they required me to buy the bindings as well, and then tell me that I have to pay someone else to get them installed.

October 31, 2023
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Rated 5 out of 5 stars

Amazing service

Alpine Shop's customer service is amazing. They are very responsive to all my questions and are very knowledgeable. Their advice is helpful and tailored to my specific needs. Happily buy from them again.

October 30, 2023
Rated 5 out of 5 stars

Best Price…

Shopped around and the Alpine Shop had the best price, it was easy to order and items were delivered in just a few days.

October 29, 2023
Rated 5 out of 5 stars

Nordica Skis

They went way beyond in helping with my order. I could not be happier regarding my new skis. I wouldn’t hesitate in ordering from them again.

October 28, 2023
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Rated 5 out of 5 stars

Wonderful customer service!

Fast, efficient service. My daughter was not happy with the color of the Patagonia duffel I ordered for her. Hillary responded immediately with a return shipping label and sent a new bag in a different color. Wonderful customer service!!!

August 26, 2023
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Rated 5 out of 5 stars

They sent me the wrong golf bag but…

They sent me the wrong golf bag but were quick to respond and send me the correct bag that I ordered and paid for. They also sent me a shipping label to send back the incorrect bag. Kudos for stepping up and correcting a mistake.

August 28, 2023

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