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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helped me lot in my tough time
March 25, 2025
Reply from Alps
Thank you so much for your review! We’re really glad we could help out. I’ve passed your feedback along to Kara who you were speaking with!
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Reply from Alps
Thank you very much for your feedback! We have shared your review with Hayley who you have been speaking to!
Prompt and helpful
I had to contact the team reading a change needed. This effected 8 policies. Sophie picked up my email and made the change promptly to all 8 policies. I then had a problem locating the documents which she also resolved by sending everything over via email.
March 27, 2025
Reply from Alps
Thank you for your feedback! We're glad to hear that your query was resolved quickly and efficiently. We've passed your review on to Sophie :)
Informative
Cally explained the situation and the required steps to progress the claim. Very happy so far.
March 24, 2025
Reply from Alps
Thank you for your feedback! We're glad to hear that Cally provided clear guidance and that you're happy with the process so far! :)
Reply from Alps
Thank you for your review, we are pleased to hear that you've had a great experience! We have shared your feedback with Chloe who you have been speaking to!
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Pretty nice 👍👍👍
March 20, 2025
Reply from Alps
Thank you for your review! We have shared your review with Grace who you have been speaking with! :)
Helpful staff who kept me updated…
Helpful staff who kept me updated througout
March 11, 2025
Unprompted review
Reply from Alps
Thank you for your kind words! It was Matt who contact you. We're pleased to hear that our team kept you updated throughout the process. Providing clear communication and support is important to us, and we appreciate you taking the time to share your experience.
car bump
ALPS are good at helping with claim in a quick and responsive way , they explain the query's and question
March 13, 2025
Reply from Alps
Thank you for your feedback, we are pleased to know we were able to help! We have shared your review with Chloe who you have been speaking with :)
Marissa was very helpful and quick with…
Marissa was very helpful and quick with helping me back date a policy/Quote
March 17, 2025
Reply from Alps
Thank you for your feedback! We have shared your review with Marissa! :)
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Reply from Alps
Thank you for your review, we have shared your feedback with Matt who you were speaking with!
Amazing Customer Service
Simple, quick and easy!
By far the best customer service I have experienced when dealing with a motor incident. I didn't have to wait long to be spoken with, call handler was very pleasant, considerate and understanding
Exceptional levels of service
March 14, 2025
Reply from Alps
Thank you for your feedback. We're pleased to hear that you had a positive experience and that our team provided the support you needed. We've shared your comments with Matt who you spoke with :)
Excellent Staff
Always helpful, informative and understanding staff.
Fast replies and excellent phone manners.
The team members always keep things moving and keep me in the loop as to what and why.
I am left understanding the situation and I know for a fact if I am ever lost or confused they will aid and assist me with no problem or hesitation.
March 14, 2025
Reply from Alps
Thank you for your feedback. We're glad to hear that you’ve had a positive experience with our team. Providing clear communication and support is important to us, so it’s great to know we’re meeting your expectations. We've shared your comments with Jonny who you have been speaking with :)
Excellent Love Nomber 10
February 28, 2025
Reply from Alps
Thank you for leaving a 5* review! We have made Becci aware who you have been speaking with!
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Excellent from start to finish
March 12, 2025
Reply from Alps
Thank you very much for taking the time to leave a review! Your feedback has been shared with Jonny who you have been speaking with :)
They responded to my issues very…
They responded to my issues very quickly, gave clear assessment of the situation, and good advice on the process going forward.
March 7, 2025
Reply from Alps
Thank you for your positive feedback! We're glad to hear that your issues were addressed promptly and that the advice provided was helpful. We’ve shared your comments with Matt who you were speaking with!
Reply from Alps
Thank you for your review, we have shared your feedback with Jonny who you spoke with :)
Fast and effective communication in a…
Fast and effective communication in a very professional manner
March 3, 2025
Reply from Alps
Thank you very much for your feedback! We have shared your review with Cally who you have spoken with :)
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Great advice
Whilst I don’t hold a policy with Alps, I found their number online and called, on behalf of a close friend, to see if I was able to log a personal injury claim.
Whilst they were unable to help directly, Nick was able to offer some valuable advice on how to pursue a claim ourselves, which would ultimately be more beneficial financially.
Very pleased with the professional service and advice given, even though I don’t hold a policy with them.
March 4, 2025
Reply from Alps
Thank you for your feedback! We're thrilled to hear that our team consistently provides excellent service to everyone. We've shared your review with Nick, who you spoke with!
Helpful advice
In a stressful time, Alps staff took time to explain everything and made sure that we understood the procedure. Grateful for a friendly, knowledgeable voice on the other end of the phone. Thanks.
February 27, 2025
Reply from Alps
Thank you for your fantastic review! This is the level of service we always aim to provide. We've shared your feedback with Matt, who assisted you!
Reply from Alps
Thank you for your feedback, we have shared your review with Marissa who you spoke with :)
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