Als.com Reviews 436

Check Yelp reviews too - sending the wrong gear seems common at Als.com.

I was sent the wrong gear for a time critical trip. When I called about the issue, Als.com said that it is totally their fault, that they have never carried the listed and pictured gear that I ordered. Say what??? Why didn't they call me instead of shipping a knowingly wrong item AND totally putting me in a bad situation? How can any item be trusted on their website?

I ordered full length Black Diamond STS ski skins but instead they sent me Black Diamond non-STS kicker skins. Totally different skins for different purposes. They said they would offer a discount for me to keep them. Really? Terrible business strategy. Customers expect the exact gear that they order!

I made a mistake in my order and they helped me correct it quick with no questions asked.

Great service. Easy order, pick up, and return.

Fast shipping, always detailed information on products, and best prices can’t be beat!!

I'm very satisfied with my first purchase from them. Be aware that website stock quantities might be inaccurate from actual stock on hand. I ordered several items including clearance items and one clearance item didn't have the quantity the website listed. I was already aware of this possibility because I had read other people's reviews from other sites before I purchased from Al's. They emailed me promptly and asked if I wanted a similar substitute item or to have the item refunded. I had them go ahead with the similar item and am pleased with it. Shipping was fast (and free with the minimum ship-for-free order amount). I wouldn't hesitate to buy from them again.

My order came fast and was very neatly packaged, a detail that matters to me.

great site. prompt shipping and delivery of item - got exactly what I ordered. no bad surprises.

Recommended, everything went smoothly, and even though the return policy had me a little worried (suggestions of restocking fees make me nervous), all went well.

Shipping was fast, and the product as described.
I recommend buying at Al's Sporting Goods.

Quality products at rock bottom prices! Their customer service department was excellent to work with when I encountered a small problem and they handled it quickly and professionally. I would highly recommend shopping at Al's!

Great price and correct item was shipped. Received it on time.

Had the item I was looking or and the a the lowest price too. Tracking my package was easy as well. Arrived when it said it would arrive.

Got what I ordered, 2 pairs of Patagonia shorts.

Knowledgeable team at the bike shop area, had most cycling parts in stock, the one they didn't have they ordered in. Went the extra mile to diagnose a challenging problem I was having and fix it. This is my new bike shop!

There was a non-major issue with the timeliness of my order being shipped. I don't remember the name of the young man who helped me, but he promptly found out what went wrong, straightened it out so that no one else would have the same issue, reimbursed my credit card for my shipping cost and gave me a discount on the item as well. I did not ask for any of this, he just did it... and he thanked me for bringing the issue to his attention too. Needless to say, I'm very happy, and highly recommend Al's!

Easy, convenient, no hassle purchase

Great prices, quick delivery.
This is my 7th purchase from AL’s
I will make additional purchases here in the future.
The free shipping took them a day to get it out, but they sent it priority mail, so it arrived when I expected it.

The VIP program ROCKS!
I was surprised with the savings, that’s why I keep coming back.

Great Job!

Great product, lowest price I found.

Quick delivery, exactly as described. I'm a happy camper. I would recommend!