Alsik Hotel & Spa Reviews 306

I have now wrote two times last week for cancelling a reservation, last one was to get a confirmation of my first cancellation because they didn`t answer/confirmed my first one.

I have still heard nothing from the hotel.

Not before I today just got a “confirmation” of my booking I two times have cancelled. And yes, I have used the proper email: infoATalsik.dk

I have NEVER ever experienced such thing from a hotel. So unprofessionel, so indefferent with customers and their requests.

I will find another hotel in Sønderborg in the future.

Pr. 27.2.2026: I have found a great - yet old - hotel in Sønderborg that I really can recommend - Scandic Sønderborg :-)

I had a wonderfull weekend stay with my wife. We had a three course dinner at the restaurant, which was extreemly nice and the Waiter knew whis way around wine and the selection was good.
Why only 3 stars? As part of the stay we went to the downstairs bar and the service was not good. We waited for a long time on our complimentary drinks, our invoice was missing, there were no seatings unless we wanted to eat. So everything that was right at the reception and in restaurant was wrong in the bar. Not quite what we had expected at Alsik

We had a very superb stay for one night. The dinner at the general restaurant was fantastic and the serving was very serviceminded. We had our dog along and he was spoiled with treats, bowles and a dog bed.

It should be noted by readers of this review that, despite being a residential guest of the hotel, a table at the general restaurant (the non-Michelin, everyday one) is not guaranteed unless one makes a reservation in advance. Having eaten there (see below), I cannot imagine that there is a tsunami of diners, desperate to get back in again.

The menu is limited and one is only permitted to order the Chef Menu if, “everyone at the table” has the same. This policy makes no sense whatsoever, given that a two-person table next to us was able to order it - but two people from our table were not.

The vegetarian options are inaccurate and lazy. The usual Caesar salad option (yawn) was trotted out by the waitress and we were informed (by both the menu and the waitress) that it, “Could be made vegetarian by removing the chicken”. When I remarked that a Caesar dressing is made with anchovies (fish), the waitress retorted, “Oh, well, lots of vegetarians eat fish". Now, dear reader, it should be noted that vegetarians do not eat fish (the clue us in the name: VEGetarians) and Caesar salad is not - and never has been - a vegetarian option (any half-decent chef should know that). When will restaurants learn the difference between vegetarian, vegan and Instagram influencers (the “I-never-eat-meat-fish-poultry-or-shellfish-except-when-nobody-is-looking” brigade)?

That left a choice of boiled pasta in tomato sauce, a dull cheese board or hummus (but only as a starter, any variation on portion-size likely to give the chef a coronary). One of our dining-party ordered the pasta and left most of it as it was ‘al dente’ enough to chip his molars and pretty much inedible. In the end, our bold vegetarian opted for the hummus. Chickpeas, garlic, tahini and olive oil blitzed in a blender – simple. You can’t go wrong with hummus, can you? Well, as it turns out, you can at the Alsik. What arrived looked like something from the movie, “Oliver!” (we definitely didn’t want “some more”). A watery gruel that, bizarrely, had cocktail onions plonked on top of it and was garnished with a poppadum (because nothing says ‘hummus’ better than cocktail onions and a poppadum). The hummus was inedible (unless you had a straw) the poppadum was generic (and bore no relation to its namesake) and the cocktail onions were an abomination.

The other diners in our party found their meals equally uninspiring and - for the first time ever - our host (known to be an extremely generous 'tipper') did not leave a gratuity.

The whole thing was amateur, unimaginative, uninformed and poorly executed.

Dire.

To get the cleaning of the hotel at a low cost they installed a cleaning company in the hotel, & they gave their workers to this cleaning Co. All lies & exploitation done to get cheap workers to clean the hotel are in the account of the cleaning Co. and the hands of the hotel remain cleaned. This is because of loopholes in the law & system.
My wife had a job contract with the hotel, to clean rooms in the daytime. 25 hrs per week.

One day my wife was told by the Hotel that from now she has to work under the umbrella of a cleaning Co., and the conditions & terms of the job contract will remain the same. My wife followed the order of her employer (hotel)
The Co. gave the termination notice to my wife and told her that they will fire & hire.
To explain the fire & hire theory they told that when a married woman wants to marry another man then first she gets a divorce.
The Co. told her that the new contract is in their office & they will give it now after she signs some papers.
In the hope to get a new contract, my wife signed the papers.
Instead of giving the new contract, the Cleaning Co. said that they forget to bring the contract and on a daily basis they were giving the hope of a new contract.
My wife & her colleagues were confused about getting fired by the cleaning Co. while they are employees of the hotel.
After giving termination notice, giving hope of a new contract was confusing. Workers who received termination notices were not sure about searching for a new job somewhere else.
The Cleaning Co. asked my wife to work in night shift (22:00 to 06:00) for 8 hrs at night shift. While the contract with the hotel was to work 5 hrs in a day shift; thus the hotel lied that the terms & conditions will remain the same according to the job contract with the hotel.
My wife started to work in night shift as she wanted to keep that job.
To get training to use the cleaning machine & other night duties, my wife went to the hotel, 2 times and she knew that she will not get paid for the hrs of that training. But she wanted to keep that job.
At night she had to clean the different floors, toilets, etc. of the hotel. It was hard to work on cold & long nights but she worked with honesty.
(From 15.01.22 to 31.01.22) she worked 3-day shifts and 9-night shifts).
On dated 30.01.22 my wife sent an SMS to that cleaning Co. that she did not receive the new contract and according to the termination notice, her last working day will be 31.01.22.
The last work of my wife was [from 30.01.22 (21:55) to 31.01.22 (06:00)].
On dated 01.02.22 the cleaning Co. telephoned my wife and forced her to come to work as she will get money from them. But my wife refused to work, without a job contract.
On the last payslip, dates are written: 31.01.22 to 14.02.22. My wife didn't work after 31.01.22.
On dated 02.03.22 my wife received only 2,187.88 DKK for her hard work of 3-day shifts and 9-night shifts (while on the payslip the working hours are written as only 19.24). In this payslip, my wife didn't receive (Nattillæg) for working in night shift.
Printed payslips & Bank transactions are the evidence that the salary, from 15/1 to 31/1 is missing.
Unfair and corrupt behaviour of the employer discourages the employees when Denmark has already issues of ethnic minority women outside the labour market, difficulties in the ethnic minority women's work situation, and Ghettos.
Helpless women working on cold nights, deserve to get the right salary with Night-Supplement.
There was no need for lies to create uncertainty. They should have made it clear that this is a termination notice & she can search for a new job. I do not understand why the Co. kept giving the hope for a new contract? The hotel should have kept an eye on the Co.

I feel sorry for my wife as she was working all night instead of sleeping and she didn't receive (Nattillæg).
Hotel is responsible for making the arrangement of working their employees under the umbrella of a Co. The hotel didn't keep eye on the Co. to protect the employees from exploitation. My wife did the cleaning of the hotel, according to its arrangement

I will delete this review if anyone explains to me in writing that my wife received the right salary for her night shifts with Night-Supplement. Show me the payslip & bank transaction for that date: 15/1 to 31/1.
My wife had signed some papers in the hope to get a new contract, which was an act of blind trust. She should not sign without reading.
My wife didn't receive a new contract which means the paper, my wife signed was not for giving the contract.
The concerning issue is injustice rather than the issue of money.
The way, the hotel gave their workers to the Co. was confusing. Especially the lie of the Co. about Fire & Hire.
Hotel told its employees that the Co. is brought to the hotel to make their job easier. But instead of that, the employees faced stress, anxiety & exploitation