Tres belle collection que je fait merci a vous
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Review summary
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Based on these reviews
Belle collection et bon prospectus.
Company replied
Super 👍🏻 bons articles , collection très belles audio contes 😍 Support client au top 🔝
Company replied
Excellent after-sales service! If there's a problem, they react immediately and always act in the customer's best interest. For the past 24 months, I've been receiving packages every month, and every... See more
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Company details
Written by the company
Depuis 1985, notre mission est d'offrir des contenus culturels et de divertissement grâce à nos collections. Leaders dans notre secteur, nous misons sur des concepts créatifs, innovants et exclusifs. Nous le faisons en pensant à tous les publics et, souvent, en collaboration avec des marques célèbres comme Disney, Marvel, Star Wars, Porsche, Renault, Citroën, Tintin, etc. Nous sommes présents dans les pays suivants : Espagne, France, Portugal, Belgique, Suisse, Allemagne, Royaume-Uni, Italie, Japon, Brésil, Argentine, Mexique, Pérou et distribuons nos produits dans plus de 100 000 points de vente.
Contact info
France
- altaya.fr
3.8
Great
8K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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je recois regulierement les numeros de…
je recois regulierement les numeros de ma collection
April 9, 2026
Reply from Altaya
Hi YVES,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Good service and very professional
Good service and very professional
March 31, 2026
Unprompted review
Reply from Altaya
Hi Preata Sorin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Altaya
Hi Laurent TRICARD,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Altaya
Hi David Hodino,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Impossible to buy an old numero of a…
Impossible to buy an old numero of a collection (I need it because i broke a piece of it). Finally, after 15 days, this number not in sale will be sent for free. Many thanks
February 18, 2026
Unprompted review
Reply from Altaya
Hi Jean-Jacques LANTERI-MASSA,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Disfunctional support team
I wrote this message here on January 17th. The answer was what I expected.... forwarding and forwarding. Oh and lest I forget, Altaya apologized to me. Today is February 9th. WHAT DO YOU THINK HAPPENED???... NOTHING. Either they have been home office for 8 months or they don't care about their customers at all. I vote for B. I also order models from competing companies all over Europe such as Hachette, Centauria, Salvat, DeAgostini (not France), similar collections with models, but none of them have such problems as with the French Altaya.
It's a new year and I have to write a negative review for Altaya France again. Has anything changed since my last review? Nothing has changed and my problem still persists/almost 9 months ago/. The problem is registered under this tag: "#2424340 - RE: Code client 9640574, Commande 000867573, FAST & FURIOUS, collecte suspendue". However, I no longer expect anyone to resolve (move) the collection to the email account provided in the email communication.
January 17, 2026
Unprompted review
Reply from Altaya
Hello Martin,
We’re sorry to hear that your experience with our services hasn’t been satisfactory. We’d like to personally take care of your case in order to offer you a solution.
To help you resolve this issue, we’d appreciate it if you could send us your details (full name, email address, and order number). With this information, we’ll be able to identify your subscription and properly manage the incident. Without it, unfortunately, we won’t be able to assist you further.
We’d be grateful if you could provide this information by replying to the email we sent you from Trustpilot.
We’ll get in touch with you as soon as possible to provide the necessary help and information.
Thank you for contacting us.
Best regards,
Altaya
Didn't receive the number 2 from Disney Dinner Set
Since 06/2025 I complain about the number 2 (Tasse à déjeuner avec soucoupe rouge - Mickey Mouse et Minnie) from Disney Dinner set that's the item didn't have been delivered, I sent 5 emails to the customer service complaining about that and always got the same response, ("En raison du succès rencontré par la collection, le numéro 2 est toujours en cours de production. Sa livraison a été encore reportée et il vous sera expédié dès sa disponibilité.").
Order number: ob90891820-00001
June 4, 2025
Unprompted review
Reply from Altaya
Hello Rodrigo,
We’re sorry to hear that your experience with our services hasn’t been satisfactory. We’d like to personally take care of your case in order to offer you a solution.
To help you resolve this issue, we’d appreciate it if you could send us your details (full name, email address, and order number). With this information, we’ll be able to identify your subscription and properly manage the incident. Without it, unfortunately, we won’t be able to assist you further.
We’d be grateful if you could provide this information by replying to the email we sent you from Trustpilot.
We’ll get in touch with you as soon as possible to provide the necessary help and information.
Thank you for contacting us.
Best regards,
Altaya
Excellent after-sales service
Excellent after-sales service! If there's a problem, they react immediately and always act in the customer's best interest.
For the past 24 months, I've been receiving packages every month, and every time I've had a complaint, they've responded quickly and effectively. That's quite rare and worth mentioning!
January 20, 2026
Unprompted review
Reply from Altaya
Hello Grégoire,
Thank you so much for your kind review! We truly appreciate your support and are delighted to hear you had a 5-star experience.
Enjoy your collection, and thank you for being a part of the Fanhome community!
Best regards,
account migration under the DeA header
Hello, I want to share my experience with this publishing company. First of all, I want to write that I like this company, and I really like to subscribe to certain collections of 1/43 models or 1/8 kits. And I would like to be a customer in the future. I spend several hundred euros a month with this company, which I think is a lot of money. That's why I thought I was registered as a valued client. I was wrong. During the year, this company "migrated" customer user accounts under the De Agostini company header. I understand this, I know this user environment from my orders with DeA in other countries. And the problem is, I have orders in other countries under the same email account, but with different delivery addresses. That's why Altaya suspended all my orders. After a lot of emails and explanations, Altaya finally transferred all my accounts to a single email account after 5 months, which I use only for orders from France. EXCEPT FOR ONE COLLECTION - Fast and Furious 1/43. I don't understand why it sometimes works and sometimes doesn't. I'm waging an email war with them again, I keep getting replies "thank you for your interest, our department is working on the problem". But 6 months? I don't mind if the shipment is delayed. I've always claimed damaged models for my own benefit. But transferring one account to another is a 10-minute job. I don't understand why it takes so long. I'll hope that this review will help me transfer my email account to a new one and the collection will start again.
April 1, 2025
Unprompted review
Reply from Altaya
Hi Martin!
We are sorry to read your message about our service. We are unable to contact you privately. Therefore, we kindly request that you fill out the form in your customer account containing your full name, customer number, the collection affected, and a concise description of the issue at hand. We're waiting for you to share this information with us, so we can further help you. Thank you very much for writing us!
Kind regards,
Fanhome
Customer Service
I had some questions about a product, Customer service replied within 24hours. Well done!
December 10, 2025
Unprompted review
Reply from Altaya
Hello Robert,
Thank you very much for your positive feedback on our customer service. We are glad we were able to help you.
We hope you continue to enjoy our products.
Best regards,
Reply from Altaya
Bonjour Laetitia,
Merci beaucoup d'avoir pris le temps de partager votre expérience sur notre site.
À bientôt sur Altaya.fr !
Meilleures salutations,
L’équipe Altaya
Good and bad
Product is great and I have orderd another model but the delays, now for a second time, with certain parts is incredibly frustrating.
November 19, 2025
Reply from Altaya
Bonjour Christopher !
Nous vous remercions de nous avoir fait part de votre expérience. Nous sommes heureux d'apprendre que notre collection a répondu à vos attentes, mais nous regrettons que notre logistique n'ait pas été à la hauteur. Ce n'est pas ce que nous cherchons à offrir, et nous transmettrons vos commentaires à l'équipe concernée afin que cela ne se reproduise plus.
Bien à vous,
L’équipe Altaya
Service clients au top.
November 19, 2025
Unprompted review
Reply from Altaya
Bonjour Anne-Marie,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.
Nous sommes également heureux que notre service client ait pu répondre à vos attentes !
Meilleures salutations,
L’équipe Altaya
Perfect
I had several shipping problems and Altaya always replied to me and solved them by contacting them by email
November 14, 2025
Unprompted review
Reply from Altaya
Hello Johan,
Thank you for taking the time to review your experience. We appreciate it. It’s great to see the feedback on the delivery and the products you received. We are glad to read you had a 5 stars experience.
We hope you enjoy our collections! Thanks for being part of this community!
Best regards,
Good and fast respond
October 25, 2025
Reply from Altaya
Bonjour Jorge,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.
Nous sommes également heureux que notre service client ait pu répondre à vos attentes !
Meilleures salutations,
L’équipe Altaya
Reply from Altaya
Bonjour Mickael !
Merci infiniment d'avoir pris le temps de nous faire part de votre expérience 5 étoiles. Nous sommes ravis de lire qu'elle a été si positive.
Nous espérons que vous continuerez à apprécier la collection.
À bientôt,
L’équipe Altaya
Reply from Altaya
Bonjour Ludovic !
Nous vous remercions sincèrement d'avoir pris le temps de partager avec nous votre expérience 5 étoiles. Nous sommes heureux d'apprendre qu'elle a été aussi positive.
Nous espérons que vous pourrez profiter au maximum de votre collection ! 💚
À bientôt,
L’équipe Altaya
Très belle collection motogp 😍👌
October 20, 2025
Reply from Altaya
Bonjour Quentin,
Merci beaucoup d'avoir pris le temps de partager votre expérience 5 étoiles avec nous. Nous sommes très heureux de lire votre satisfaction sur la qualité de nos produits.
Nous espérons pouvoir partager nos passions communes avec vous encore longtemps !
Meilleures salutations,
L’équipe Altaya
Reply from Altaya
Bonjour Nathalie !
Nous sommes ravis de savoir que vous appréciez la collection. Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.
À bientôt,
L’équipe Altaya
Service top 👍 😁
October 7, 2025
Reply from Altaya
Bonjour Chloé !
Nous sommes ravis de savoir que vous appréciez la collection. Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.
À bientôt,
L’équipe Altaya
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