Alton Sports in Farnham was recommended by her podiatrist for my 86 yr old mother to find some supportive shoes that catered for her various foot issues. On entering we were immediately welcomed by Al... See more
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Sent me a different product to the one I ordered and repeatedly refused to replace this with the item I actually ordered. Utterly unhelpful customer service bordering on rude. Avoid.
Ordered some Mizuno trainers yesterday and amazed to find delivered next day - as good as Amazon! Price was excellent less than half retail price. Even managed to find promo code for extra discount o... See more
Sent out second hand scratched sunglasses as its a reflective surface its hard to get a photo - but you can clearly see that the box in the pic has an amazon logo on, some of the packaging isn't like... See more
Company details
Written by the company
Alton Sports was founded in 1999 with the simple objective of making sure people are fitted in the correct footwear. This has seen us develop into one of the south of England’s most well respected specialists in running gear and footwear fitting. Being a family owned and run business has helped us maintain our core values offering the customer great value purchases and service that is second to none.
Contact info
4 Hazel Road, Fourmarks, GU34 5EY, Fourmarks, United Kingdom
- enquiries@altonsports.co.uk
- altonsports.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Emailed for advice which was great.
Emailed for advice which was great.
Ordered.
Delivery poor and delayed by Royal Mail, recognise this isn't vendor's fault but made a purchase for a similar item through a big name sports shop... no delivery fee and delivered via courier on expected date.
New like a gold
Good service, still awaiting the gifts
The trainers arrived very quickly , within three working days. I am still awaiting the extras that buying the trainer's that came with the trainer's ( socks , arm band etc)
Good range of items and always a…
Good range of items and always a friendly and reliable service
Very good value trainers and good support from staff.
Very good value trainers, less than other suppliers and came with free socks (belega), great hat and few other things.
Always buy from ALton Sports as so helpful.
Used free delivery which was little slower than the likes of Amazon but I am more than happy with the excellent service!
Great service and price
Item was dispatched quickly and arrived as described. Great service, despite some misgivings based on previous reviews. Would use again.
Happy customer
This is my first experience with this shop. Fast delivery and very happy with the running top purchased.
Fast delivery
Super helpful friendly service
Super helpful friendly service. The staff are so knowledgeable and ALton Sports offers an excellent choice of running gear. They always order in if no stock of a particular item. Web ordering is super easy, and despatch/delivery very quick.
All-round 5 stars and happy customer! As ever!

Reply from Altonsports
Extremely helpful
Extremely helpful after last trainers were causing were discomfort through a video new trainers were decided upon. When I couldn't afford, an older model were offered at a cheaper price and I didn't have to pay postage. Additionally, I was given the running accessories being offered on a different promotion. Great service!

Reply from Altonsports
Absolutely awful
Absolutely awful - avoid at all costs. I ordered some trail shoes online and paid for them only to be told that they had been 'lost in the post.' I asked for a refund and was told that actually they had been dispatched. An incorrect pair then arrived. I was sent a returns label for these which was not recognised at the Post Office and ended up paying £11.25 to return shoes which I never ordered. I have been told that I will get a refund for the shoes but not for the postage and so have turned the whole matter over to Trading Standards. Having now read several other reviews, it seems that this chain of events is not unusual. Definitely do not get involved with buying from this company.

Reply from Altonsports
Great service, no issues.
I ordered a pair of trainers from Alton Sports but was a bit apprehensive due to some negative reviews & the fact these trainers, Saucony Endorphin Speed, were sold out everywhere, I thought what’s the worst that can happen, at least you are dealing with a company in the UK if you need to get a refund. The correct trainers in my size were delivered 5 days after I ordered them, no problem. I would definitely use Alton Sports again.
Excellent Service!
Read the reviews, was a bit nervous however ordered them late Friday afternoon and they arrived Monday morning! Excellent customer service when I was emailing them, fast replies and very helpful. Cannot fault them at all, really pleased and happy!

Reply from Altonsports
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