Altonsports Reviews 

125
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Alton Sports in Farnham was recommended by her podiatrist for my 86 yr old mother to find some supportive shoes that catered for her various foot issues. On entering we were immediately welcomed by Al... See more

Rated 1 out of 5 stars

Sent me a different product to the one I ordered and repeatedly refused to replace this with the item I actually ordered. Utterly unhelpful customer service bordering on rude. Avoid.

Rated 5 out of 5 stars

Ordered some Mizuno trainers yesterday and amazed to find delivered next day - as good as Amazon! Price was excellent less than half retail price. Even managed to find promo code for extra discount o... See more

Rated 1 out of 5 stars

Sent out second hand scratched sunglasses as its a reflective surface its hard to get a photo - but you can clearly see that the box in the pic has an amazon logo on, some of the packaging isn't like... See more

Company details

  1. Running Store

Written by the company

Alton Sports was founded in 1999 with the simple objective of making sure people are fitted in the correct footwear. This has seen us develop into one of the south of England’s most well respected specialists in running gear and footwear fitting. Being a family owned and run business has helped us maintain our core values offering the customer great value purchases and service that is second to none.


Contact info

3.2

Average

TrustScore 3 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(125)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Emailed for advice which was great.

Emailed for advice which was great.
Ordered.
Delivery poor and delayed by Royal Mail, recognise this isn't vendor's fault but made a purchase for a similar item through a big name sports shop... no delivery fee and delivered via courier on expected date.

April 11, 2021
Advertisement
Advertisement
Rated 5 out of 5 stars

Very good value trainers and good support from staff.

Very good value trainers, less than other suppliers and came with free socks (belega), great hat and few other things.

Always buy from ALton Sports as so helpful.

Used free delivery which was little slower than the likes of Amazon but I am more than happy with the excellent service!

April 3, 2021
Advertisement
Advertisement
Rated 5 out of 5 stars

Great service

Great service. Good comms. Prompt delivery.

March 26, 2021
Altonsports logo

Reply from Altonsports

Thanks very much Helen!

Rated 5 out of 5 stars

Super helpful friendly service

Super helpful friendly service. The staff are so knowledgeable and ALton Sports offers an excellent choice of running gear. They always order in if no stock of a particular item. Web ordering is super easy, and despatch/delivery very quick.
All-round 5 stars and happy customer! As ever!

March 24, 2021
Altonsports logo

Reply from Altonsports

Thanks very much! We really try our hardest!

Enjoy!

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful after last trainers were causing were discomfort through a video new trainers were decided upon. When I couldn't afford, an older model were offered at a cheaper price and I didn't have to pay postage. Additionally, I was given the running accessories being offered on a different promotion. Great service!

March 18, 2021
Unprompted review
Altonsports logo

Reply from Altonsports

Thanks Becky and glad we could help!

Many happy miles ahead

Advertisement
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful - avoid at all costs. I ordered some trail shoes online and paid for them only to be told that they had been 'lost in the post.' I asked for a refund and was told that actually they had been dispatched. An incorrect pair then arrived. I was sent a returns label for these which was not recognised at the Post Office and ended up paying £11.25 to return shoes which I never ordered. I have been told that I will get a refund for the shoes but not for the postage and so have turned the whole matter over to Trading Standards. Having now read several other reviews, it seems that this chain of events is not unusual. Definitely do not get involved with buying from this company.

March 18, 2021
Unprompted review
Altonsports logo

Reply from Altonsports

Hi Tracey

We do apologies for the shoes arriving in a different colour to what you ordered originally, this isn't ideal and we recognise that

Really sorry you had no luck at the post office however we were clear in our email to where the label should be used and also available on email and social media to guide you if you got stuck. The labels are the only labels used in the business every single day for orders and returns. We have every confidence in them

Please email enquiries@altonsports.co.uk if you have any further questions

Thank you










Rated 5 out of 5 stars

Great service, no issues.

I ordered a pair of trainers from Alton Sports but was a bit apprehensive due to some negative reviews & the fact these trainers, Saucony Endorphin Speed, were sold out everywhere, I thought what’s the worst that can happen, at least you are dealing with a company in the UK if you need to get a refund. The correct trainers in my size were delivered 5 days after I ordered them, no problem. I would definitely use Alton Sports again.

March 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Read the reviews, was a bit nervous however ordered them late Friday afternoon and they arrived Monday morning! Excellent customer service when I was emailing them, fast replies and very helpful. Cannot fault them at all, really pleased and happy!

March 8, 2021
Unprompted review
Altonsports logo

Reply from Altonsports

Many thanks John!

Enjoy the speedy shoes!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look