Always Looking Good Reviews 107

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I had a problem with my payment, and Amazon didnt notify me until it was too late to get my goods in time. I called Always looking good and spoke to Graham, who is noy trying to pull out all the sto... See more

Rated 5 out of 5 stars

Couldnt believe it when I came across this personalised wine glass, bought for my sister's birthday in April, as she always refers to wine as her medicine. Was so excited to give it to her though that... See more

Rated 1 out of 5 stars

Shoddy products that use AI images to falsely advertise what you’ll actually receive will receive. When you question them about the quality of the item you receive they claim “tough” and refuse... See more

Company replied

Rated 5 out of 5 stars

I ordered a bath time hamper for my sisters birthday. She absolutely loved it. Beautifully put together with a lovely hand written message. My sister is still enjoying some of the gifts in the hampe... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Embroidery Service
  4. Engraver
  5. Glass Engraver
  6. Printed Clothing Store

Written by the company

We are a family run business with a passion for meaningful, personalised gifts that bring smiles. celebrate milestones and create lasting memories. It all started back in 2008, from our family home. With big ideas and a lot of late nights, we began creating thoughtful gifts that felt personal, not mass-produced. Ideas kept coming, Orders grew, and the kitchen table got too small!! Fast forward to today - We now operate from our warehouses, and while the business has grown, our values have stayed the same. We are still a tight-knit team (dogs included - yes, they come to work too!) who care deeply about every single order that leaves our hands. Our gifts are designed with real people in mind - Mums & Dads, Brothers & Sisters, Friends & Partners. Whether it's a milestone Birthday, Mother's Day, Father's Day, a thank you to your bestie, or just because - We believe the best gifts say ''this was made just for you'' We use a range of techniques to bring your gifts to life, including engraving, embroidery, printing, and heat pressing - each chosen to suit the product and ensure a high-quality finish. Every item is crafted with care, attention to detail, and a personal touch. Thank you for supporting a small business with a big heart. When you stop with us, you're not just buying a gift - You are supporting a dream that started at a kitchen table and continues with love, one order at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great Customer servie

I had a problem with my payment, and Amazon didnt notify me until it was too late to get my goods in time.
I called Always looking good and spoke to Graham, who is noy trying to pull out all the stops to get my order to me for Saturday. - superb customer service - its refreshing to not just get a no, but to receive some help.
Thankyou

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Shoddy products that use AI images to…

Shoddy products that use AI images to falsely advertise what you’ll actually receive will receive.

When you question them about the quality of the item you receive they claim “tough” and refuse to issue a refund.

Please don’t get scammed by them

February 4, 2026
Unprompted review
Always Looking Good logo

Reply from Always Looking Good

All photographs are taken of the products in house by us, We do not use AI but we do need to show designs onto the glasses. We do also add videos to our listings too so you can see the finished product
Thanks

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Rated 1 out of 5 stars

Awful product & terrible customer service

This site wont let me give zero stars. Awful product terrible customer service. I ordered a laser etched pint glass for a friends 40th. When it arrived, it had lots of missed areas with the etching had been missed. Also the outline of most of the letters and logo were also blurred and not clean. its looks nothing like the one you see on the website photo. Their response was, ' that's the best we can do'. Be warned, shockingly bad quality with no control, they don't care, so don't waste your money......

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

My partner loved the glass

My partner loved the glass, found it very funny. It was a very nice wine glass in the way of its appearance and quality.
I have no complaints.
Regards Alan

March 19, 2025
Always Looking Good logo

Reply from Always Looking Good

Thank you for your kind review, it is very appreciated

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Rated 5 out of 5 stars

Excellent customer service - Top notch

I live in the North of England and I received a personalised Christmas gift from a friend based in Northern Ireland (Yes I have already opened it!) The quality of the glass and the engraving was top class and really amusing, unfortunately the name on the glass wasn't mine. Even though I hadn't purchase the gift myself, Always Looking Good, were amazing, they distributed me the correct glass, to my own home address and it arrived within 36 hours , recorded delivery, at what is probably their busiest period of the year. Thank you ever so much and I will start looking through your website to see what birthday gifts I can order from there for my friends and family.

December 19, 2024
Unprompted review

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