amandahairs.com Reviews 

885
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the hair, describing wigs as beautiful, full, soft, and natural-looking. Many people appreciate the responsive and helpful customer service, noting quick replies and effective assistance. Reviewers often express satisfaction with their purchases, highlighting the overall positive product experience. However, some customers were dissatisfied with product discrepancies, mentioning that wigs sometimes did not match advertised pictures, length, or density. Additionally, a few other people also felt that delivery times were longer than expected. Some reviewers were not happy with customer service, citing unresponsiveness and difficulties with returns or refunds when products differed significantly from expectations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the hair as super soft, full, and true... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction due to... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting swift and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two wigs. Both were delayed. One was double drawn auburn and beautiful. The other was a horrid shade of yellow. 4 stars for the good one. 1 star for timeliness and the would have gotten 5 st... See more

Rated 5 out of 5 stars

This is only a customer service review with Emily. I had emailed to cancel order and the response was fast and she convinced me not to cancel and stated they’d get this out fast. Emily was bet ready t... See more

Rated 5 out of 5 stars

I bought my first 2 wigs from Amanda Hairs and they are both very beautiful and very thick density. I do Highly recommend them!

Rated 5 out of 5 stars

I am very happy with my quality wig from AmandaHair. The color is beautiful and doesn't have a bad smell. The order shipped fast, is packaged well and comes with a satin bag for travel or storing. Thi... See more


4.0

Great

TrustScore 4 out of 5

885 reviews

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No recent history of asking for reviews

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4.0

All reviews

(885)

408 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very happy with my quality wig…

I am very happy with my quality wig from AmandaHair. The color is beautiful and doesn't have a bad smell. The order shipped fast, is packaged well and comes with a satin bag for travel or storing. This piece styled beautifully. I get so many compliments. I am a customer for life! Thank you Amanda Hairs for the great savings deals for beautiful quality hair! (Please give us the option to choose preplucked for thicker bangs).

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

A Bad Experience…

So I didn’t read the reviews here before I ordered and after reading the reviews I see the issues are similar. I ordered 3 wigs spending about $700. For my wedding party. One curly wet texture, one body wave, and lastly the straight reddish brown. I received one order first packaging was in a plastics giving “Amazon”. For the price of the wigs and supposed quality I def expected more. I've order from many vendors and this is probably the cheapest packaging I’m seen. The first wig was a body wave but delivery said it would be my (loose wave) photo is the wet curly texture, so I figured it got mixed up. Sent a request for an update on the rest of my order because now another week as went by. I was informed that custom color takes a bit more time. Uuhm I never ordered a custom color. Just ordered what you advertised (reddish brown). Finally a few days after the final order is delivered. (Now it needs signature and ID) which the first delivery was just sitting in a mail box. I thought this must be really nice and protected. So what was delivered was the body wave and the Reddish / Orange straight wig. (Def didn’t meet the expectations). I reached out to “FAY” with photos showing my delivery items to be told the delivery is correct. I then provided website photos along with what was delivered. Expressed I’m a first time customer ordering for my wedding party. The responds was to “return items to this address”. Not let’s fix this.. I asked will there be a shipping label for returning or compensation. Nothing! So I mailed the item right back (with signature and ID) lol gratefully it was to a U.S. address. So hopefully my refund will be quick.
I ended up ordering from my normal place the Wig Dealer .. great presentation quality when delivered, and great customer service. .. Fay - Amanda (whoever ) Please understand Customer service is important in any industry. You never know “who” you are servicing. It may look like you are winning but with bad CS in this world will have you loosing slowly yet quick. I hope the company takes these reviews and feedback and build a better business.

Update coming soon (hopefully)

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

My wigs are beautiful

My wigs are beautiful. The hair is so soft and curls well.

Only thing is there are quite a few grey hairs that I have had to pull out and I still haven’t gotten all of them. But O know it’s all human hair.

April 16, 2026
Unprompted review
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Rated 1 out of 5 stars

BEWARE OF COMPANY

Hello. I have been reaching out to thier customer service to do my return, and they are telling me to keep the wig. I DO NOT WANT IT! It has not been opened. All tags are still on. I sent photos. I WANT to return it for a full refund but still get a runaround email back! This is ridiculous. I have to go through this to do a retun as it says on your website! And the wig looks nothing like the photo and does not feel like human hair! Be careful with this company!!

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, my name is Laurie Vaceannie order number AM86281. I am a highly sort after professional hair influencer with close to 20,000 followers I ordered two wigs from you and one of them is totally red. It was supposed to be reddish brown. See the picture. I have a photo shoot coming up at the end of May and was willing to feature both wigs in that order number, The wigs came in plastic bags no boxes no nothing, I am appalled I am saddened and I am very disappointed and upset on what I was sent. I was recommended to you by a family friend. The long blonde wig was supposed to have bangs. It has no bangs. The reddish brown wig is completely red and was supposed to be reddish brown, I have yet to receive Order number AM86617 I have yet to hear from you

April 15, 2026
Unprompted review
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Reply from amandahairs.com

Dear Laurie,

Thank you for your review, and thank you for being willing to feature our wigs — we are truly sorry we disappointed you and your followers.

You are right. The reddish brown wig you received is completely red, and the blonde wig was supposed to have bangs but does not. These are mistakes on our end, and we apologize. We have already approved your return and full refund for order #AM86281.

Regarding order #AM86617: we are investigating and will email you within 24 hours.

Regarding packaging: we hear your feedback about the plastic bags. We will do better.

We are not hiding from our mistakes. We are fixing them. Please check your email for an update from our team.

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Rated 1 out of 5 stars

DO NOT BUY FROM THEM!

They are catfishing the wig that was sent to me was not the Wig in the picture. Very low quality not happy. I will never order from them again. Very poor Customer Service and did not want to give my money back. TERRIBLE COMPANY

April 13, 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear Danille ,

You are right. The wig you received did not look like the photo on our website. That is not the standard we want to set, and we apologize.

You also said we did not want to give your money back. To be clear for anyone reading this: we have now agreed to a full refund for your order. We are sorry that it took too long to get to that point, and we are sorry our customer service made you feel unheard.

Thank you for your honesty. We will do better.

Rated 1 out of 5 stars

Amanda Hairs site states if you request…

Edited: Amanda Hairs site states if you request a return within 30 days, you pay shipping and they refund you fully as long as product us in tact. It was a struggle to hold them to THEIR POSTED POLICY.

April 10, 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear Simone,

You are right. Our policy says 30-day returns. You requested a return the same day you received the package. We should have given you the return address immediately. Instead, we spent 3 days asking you to "give the product a chance." That was wrong.

We have issued a full refund to your original payment method. You do not need to return the product.

We apologize for not following our own policy. Thank you for holding us accountable.

Rated 1 out of 5 stars

This wig looks nothing like promoters…

This wig looks nothing like promoters review . 26 inch wig - measurements barely 14 inches front with an abundance of fly away and mid back of wig appears consistent lengthy pieces of hair thinned out to 18 inches in length. ITS NOT TRUE TO LENGTH AND I MEASURED IT!! The wig is so thin, wide space and Doesn't look nothing like pic in fullness and length!! I'm returning it since I had to order wig from another vendor

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two wigs

I ordered two wigs . One black one highlight . They sent me two black wigs , NO blonde both shorter than what I paid for. They shorted me on inches HOW CHEAP ! I emailed them and even contacted them through what’s app and they left me on READ!
First and last time ordering I feel so scammed will definitely be uploading videos to my YouTube and instagram accounts to let everyone know not to even waste time with such a ponzischeme company .

April 8, 2026
Unprompted review
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Rated 1 out of 5 stars

The wig i receive is different from the…

The wig i receive is different from the one i ordered. This is a scam.
I ordered another wig but do not know how can i cancel it.
Can i have i phone number or email addres please ?

April 11, 2026
Unprompted review
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Reply from amandahairs.com

Dear Sanou Faye,

We shipped exactly what you ordered. If you believe otherwise, please send us clear photos of the wig you received to [Your Email Address]. Without photos, we cannot verify your claim.

For your second order: please email us if you wish to cancel, and we will let you know if it is eligible for cancellation based on our policy.

We do not have a phone line, but our email team will respond quickly. Thank you for your cooperation.

Rated 1 out of 5 stars

It’s a scam

It’s illegal. She send random items that are not what you paid for.
I wasted 264€, and she refuses to give a refund.

April 5, 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear Yona Nevias,

Thank you for your feedback, and we sincerely apologize for your experience. We want to resolve your issue directly and honestly.

According to our records, we did send you the customized item you ordered. However, we understand that you are very dissatisfied with the item received and believe it does not match the amount you paid.

It should be noted that our policy clearly states that customized dyed or personalized items are non-refundable, as they are made specifically for each customer. This policy was clearly stated before the purchase. However, we also understand that you believe this policy resulted in a loss of €264, and the problem remains unresolved.

While we cannot offer a full refund for the customized item as requested, we do not want you to leave empty-handed. We would like to offer you a partial refund as a gesture of goodwill. This is not because we admit to sending a "random item," but because we value every customer and are deeply sorry for your dissatisfaction.

If you accept this offer, please send an email to faye@amandahairs.com. We sincerely apologize for this unpleasant shopping experience.

Rated 5 out of 5 stars

Black Cherry Wig

My order was delivered to me quickly thanks to Alisa. She was so helpful and eager to help me in ensuring my package came in time for my birthday. The color of the wig was exactly as I wanted and was exactly as displayed on the website. At the end of the day, I will definitely order here again because of Alisa.

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

*BEWARE* Purchase a wig from this…

*BEWARE* Purchase a wig from this company at your own risk. I ordered a 300% density Reddish Brown Wig but I received a very THIN Clown like ORANGE Wig instead. The company would not honor a return. Offered me $15.00 when I paid $230.00 for this garbage. Karma will meet them head on one day. Dirty Dog's..

December 3, 2025
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Dear,

We are deeply sorry for the mistake on your order. You paid $230 for a 300% density Reddish Brown wig, but what you received was an orange, thin wig. This is not what you ordered, and it is not what we promised.

You are right to be angry about the $15 offer. That was a mistake by our support team, and we apologize for the added frustration. We will honor your return request immediately.

Please email [faye@amandahairs.com] with your order number and a reference to "Orange Wig - $230." A manager will personally handle your case and issue a full refund as soon as we confirm your return. We are so sorry for the "garbage" product you received. We will do better.

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