Amazon Prime Video Reviews 

186
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Already we pay a monthly subscription to watch movies, tv shows & documentaries ad-free. Now we’re forced to pay extra to remove unwanted ads that were never a part of the initial subscription we pay... See more

Rated 1 out of 5 stars

Long-term prime customer. Took out the Paramount + subscription through prime. New episode of series out today. States "not available in your location". Called customer services and are absolutely... See more

Rated 1 out of 5 stars

Thinking about joining Amazon Prime DON'T....we joined years ago, decided to cancel our subscription, everything was fine, payments stopped coming out of our account Nov 2024 NOW suddenly they are t... See more

Rated 3 out of 5 stars

It's in the middle of the video streaming services. Would give it 4 stars, but I travel a lot and it is super annoying they don't respect my settings regarding wanted language, and instead show me opt... See more

1.3

Bad

TrustScore 1.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(186)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lack of accessibility… many programmes have no subtitles

Most of the films have to be purchased in addition to your subscription. Added to that they then use adverts on a subscription service, results in one or two things worth watching if you can handle paying to watch adverts.
Deliberate misrepresentation of service, as free subscription does not play any adverts, or mention additional Charge above subscription is needed for advert free viewing.
Cancelled subscription as soon as we became aware of hidden charges as really not worth it.
Amazon not bothered about persons with accessibility needs as many programmes have no subtitles which would cost very little to do, and in this day and age such neglect is disgraceful.

August 27, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

American style adverts even when paid

Let me get this straight so adverts on a paid subscription on videos? So...effectively destroying the streaming concept. It is now like 80's terrestrial TV with adverts forever destroying the movies. Don't get me started on their "prime videos" nothing short of complete garbage movies forcing you to pay, on top of a subscription, to actually watch a decent video!!!!! Bezos FO

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Adverts are unbareable

Great selection of shows and films if you dont mind sitting through a bombardment of adverts everytime you want to rewind/fast forward the adverts are relentless forcing you to pay an extra subscription to remove them
Ive had the service for years but they added the adverts recently and I refuse to pay more for the same service

Very disappointing

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Suddenly they started showing promos

They began displaying terrible promos at the start of films/shows without any prior notice or warning, when before shows and films were completely ad-free, at least in my region. 0 stars. Not one star.

And promos are disabled in the Communications settings. Figures.

August 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Awful ads

Love the summer I turned pretty
HATE THE BLOODY AMOUNT OF ADS!!!!!!!!!!!!!!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Took payment with joining membership

I had canceled amazon prime several months ago and then today I noticed that they had started taking payment again, I had to go onto amazon to cancel the membership
Is this just happened to your has anyone else have the same problem

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

I Cancelled my subscription and Prime…

I Cancelled my subscription and Prime continue to deduct £7.99. Today they deducted the last money in my account and I'm fuming I need them to refund me from the date I cancelled my subscription I fed up.

July 27, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Consistent bad streaming from Prime…

Consistent bad streaming from Prime Video. None of my other streaming services have issues, but when using prime, it’s always bad, low quality. Also the usual “resets” rarely work, but as I say, I don’t have to do this with other services

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

I started up my prime account again by paying first month. But then it is not possible to login. Something about suspiuous use, and contacting customer service. And sending me codes on e-mail to make new passord. And then the neverending loop starts! About contacting a non-existing customer service. Not possible to make new passord without contacting them, and not possible to contacting them without log in… NEVERENDING STORY LOOP!

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

A bad service

I have a subscription for two years
I replaced a phone and this I don't have more access to my profile, even though I pay every month.
I can't submit a complaint because I have no access to my page and I try to get them for two weeks without regulation, claim I have no account, what is this nonsense?

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Amazon Prime

Amazon for some reason have begun taking 2 payments per month for Prime.Using their chatbot gets you nowhere!Guess I'll just need to keep advising my bank about it to get my refund

July 7, 2025
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Disappointing and Not Worth the Price

I was planning to continue with Amazon Prime after the free trial, but the experience has been really disappointing. One of the main selling points was that it was ad-free, but now they’ve introduced ads unless you pay more for an ad-free option. On top of that, the content isn't worth the price—many of the films or shows you’d want to watch require additional payment. It’s frustrating to already be paying for a subscription and then be hit with more charges or interruptions. I expected a better experience and will definitely not be continuing with Prime.

September 28, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look