Amazon.in Reviews 

Absolutely pathetic service by @AmazonIN @AmazonHelp! Ordered a Vivo X300 TWICE. Both times, agents falsely marked it "rejected by customer" without even calling.
Visited the Ernakulam (Nettoor) hub—they flat-out refuse to deliver exchange orders, claiming Amazon deducts money from their salaries for defects!
Spoke to 16+ customer care reps with ZERO knowledge or empathy. Fix this immediately! 🤬

Amazon has time and again proved that they resort to fraudulent practices. I have several instances of their unfair business practices. The recent one being a delayed delivery beyond 45 days, refusing to refund the money paid and constantly changing the expected delivery dates. Although the money paid is below Rs200/- I intend to pursue this matter for justice. No more Amazon for me. No human customer service, no resolution for issues, they make you go through umpteen processes to fulfill their unfulfilled commitments .

One can review what exists, how can i do it for one that doesnt!!! i spent 25 minutes trying to find a way to contact customer service, can't find any. Trust me you are on your own if you have any questions/problem about your order. They will add whatever garbage they want to your order and charge for it without telling you, and leave no option to contact them. I completely switch to Flipkart from today onwards!

It was a very pathetic experience. I ordered a One Plus mobile for 20612 Rs at no cost EMI, I got 2000 as a cashback and due to some weather issue Amazon was unable to deliver the mobile. I have cancelled the mobile after waiting for 4 more days from the committed date of delivery. Amazon has refunded only 18612 to credit card and because of 2000 rs credited as a cashback, due to all this my EMI was not cancelled and I have to pay 2300 Rs extra to bank for interest and processing charges + GST on that.
Amazon is refusing to credit 2000 the difference amount to the credit card, I am unable to cancel the EMI which started on 20612 amount and it resulted in a 2300 penalty to me for failure of Amazon.

Amazon said delivery in minutes... But i am trying today to order fruits which is not available in today/ 24 hour also. I am also member of amazon. So not good service. Where other company is doing in minutes... Well.

Horrible service. An order sitting in a warehouse for nearly a week with no assigned delivery agent that customer service executives dont even know about/did not even inform me about. The original agent arrived a day before scheduled delivery and left without delivering because I wasn't available. I don't know if Amazon expects the delivery agents to go with the customer's timings or it's the other way around. Zero help from arrogant customer service execs who only repeat policies and make false promises with no solutions like parrots. Watch out especially for an Ekta or a Kajal (unfortunate for other execs who share their names), no arrangement for follow ups on problems, I have lost breath repeating myself to 10+ execs in less than 10 days. Everything is as per their terms and conditions, customers are just expected to be okay with the nonsensical rules about buffer dates and refunds with no accountability of the gaps within the system. I was a regular customer for years, I won't be anymore after this harrowing experience. Also alerting others.

Now a days Amazon has made very cumbersome to reach to customer care service. Firstly, no chat option provided in case of query related to products as provided by other shopping site. Secondly, wait time is too long when we call to customer care. Thirdly, everytime u called to customer care they send link and ask for approval, link is received if we are connected to internet connection. Hence, in short now a days poor user interaction by Amazon. No benefit for being a prime members also

Amazon Isse Pehele customers ke lite available rehta tha lekin Abhi aapn koi bhi product amazon se order krte hai to delivery boy customer available rehke bhi daal dete hai ki …. Customer not available…. Isle baad humain message ata hai ki aap available nahi hone ke Karan aapka parcel delivery nahi hua hai …. Aida nahi hota Amazon ko iss baat or thoda study
Krna chahhihe…. Iske pehle bhi main customer care de baat kiya tha tb Mujhe laga ho jayega …. Delivery boy ghr ke niche se bolte hai ki aap aap collect krne aao ti phir Amazon humse delivery ke charges kyu late hai …..

No control on delivery agents.
Amazon.in platform is being controlled by their delivery agents. Because they can cancel any order without customers’ consent and Amazon is left with nothing when it comes to helping customers with such issues. Only thing Amazon’s customer care executive will help you with is a “sorry for inconvenience” and refund you your money. They don’t care about what we faced waiting for the product and we get a sorry after waiting for days for the product to be delivered.

Multiple Broken Commitments, Fake Tracking Statuses, and Rude Support
I am writing this to caution all consumers about my recent experiences with Amazon India. Over the past few weeks, I have faced repeated delivery failures, manipulated tracking updates, and completely unprofessional customer service. Because of this, I have cancelled all my pending orders and am deleting my Amazon account permanently.
Below are three specific examples with order IDs to prove these systemic issues:
🚩 Case 1: Arbitrary Delivery Extensions
• Item: Placed on July 5, 2026.
• The Issue: The initial delivery date was July 9, which was arbitrarily pushed to July 11, and then again to July 14. According to Amazon’s own tracking, the item arrived at the Pune destination hub on July 9 and just sat there for days without updates.
🚩 Case 2: Immediate "Potential Delivery Issues"
Item: Color Plus Casual Trouser, ordered on July 18, 2026.
• The Issue: Almost immediately after ordering, the status changed to a "Potential Delivery Issue," stating that if it isn't delivered by July 22, a refund will be issued. Amazon frequently sets expectations they seemingly know they cannot meet.
🚩 Case 3: Fake "Delivered" Status & Extremely Rude Hub Staff
• Item: Centrino Sandals for Men, out for delivery on July 19, 2026, at 9:07 AM.
• The Issue: By 12:20 PM, the tracking falsely claimed the item was "Delivered to resident." I immediately contacted customer care and initiated a three-way conference call with the destination delivery hub agent. Shockingly, the hub agent admitted the item was still scheduled for later delivery, despite the system already marking it as delivered. Furthermore, the hub staff spoke in an incredibly rude manner. Amazon officials seriously need to listen to that call recording.
________________________________________
The Bigger Picture: High Prices and Pay Later Discrepancies
Beyond the logistical failures, Amazon is no longer competitively priced. I have noticed price differences ranging from ₹100 to ₹700 more on Amazon compared to other e-commerce platforms for the exact same items.
Additionally, there is a major lack of transparency regarding Amazon Pay Later. The initial amounts shown during checkout do not align with the final amounts charged to your account. I am currently compiling a detailed, day-by-day calculation breaking down these hidden discrepancies and will be sharing it publicly within the week.
Amazon is an absolute waste of time and money. I have all the records to prove these claims if Amazon's management cares to investigate. Consider this a warning to all buyers.

Very worest customer service.
Not time to delivery compare to flifkart.
Delivery date and schedule changing every two days. I ordered mobile 7 day schedule but he is extended more than 10 days. India worest customer service.

If i could give a 0, I would…I ordered a kurta set few weeks ago and was not satisfied with the product. The size was not accurate as told. Then i started return procedures and a pickup partner called me one evening. He was very rude and cut the call as he was not in the actual place of collection and a few minutes walk away. I asked him to come and he cut the call immediately. I didnt mind it and went there to give back the product… a few minutes after I handed it over…I got a message stating that my pickup was cancelled…thought it was a glitch or error. The next day, they started rescheduling the pickup and i kept saying that item was already returned! Then it kept on repeating and i finally had a chat with an agent in customer service…the customer service is also not very nice…I did not recieve my money for many days and then contacted them again…they raised an investigation about the matter and now they are saying they have not got the product!! What kind of service is this? Atleast try to improve and keep some trustworthy delivery/pickup guys. I now lost my money and they say they cant do anything about it…it was over 1500 rupees…So get some better and trustworthy people…and kind ones aswell please…not rude ones like these!!

Amazon India delivery and return has deteriorated to its worst level . First deliveries are now more than 10 days for most of the things . Now I have a return of a defective Item it is scheduled on the LAST day of the Return window which is 10 days from today and it means if the pickup is missed the return window is shut .
Also items are more expensive or buyer is forced to buy in bulk
Delivery boys don't even wait to handover the package , just dump and run . Last week I was a bit late to answer the bell and what I saw delivery agent picking up the delivery and getting back in the lift .
I have already received parcel handed to resident Notice and he was taking the parcel
In last month I have purchased much more items in the market shops than Amazon India as they are cheaper.
Overall Commencement of Detrioration of Services

The service is good! I have complaint regarding my contact details are shared to the third party (Travel agencies). So there is a chance of my banks details are also shared. I get multiple calls and they said they got my number from Amazon. Don't share your customers numbers to anyone keep it private! It's Very irritating to get calls every day especially during working hours

One of the worst experiences ever. I have been an Amazon customer more than 20years and Amazon India for the past 13years.

I am extremely disappointed with Amazon's poor customer service. The pickup of two return items has been pending for over a month, and instead of resolving the issue, the pickup has been repeatedly rescheduled without any valid explanation.

Despite numerous follow-ups with customer support, I have received only empty promises and no concrete action. Every scheduled pickup is postponed again, causing unnecessary inconvenience and wasting my time. It is unacceptable that a company of Amazon's scale cannot complete a simple return pickup after more than a month.

This experience reflects a serious lack of accountability and customer care. I expect Amazon to stop delaying the process, honor its pickup commitments, and provide a prompt resolution. Based on this experience, I have lost confidence in their after-sales service.

⭐☆☆☆☆ (1 Star)

I have been an Amazon customer for years, but this has been the worst customer service experience I have ever had.

I placed Order #404-1768558-2749966 on 6 July 2026. I understand that delays can happen, and I was willing to be patient. However, what I cannot accept is the way Amazon Customer Service handled my case.

Over the past three days, I have spoken with 12 different customer service representatives, including a Team Leader. Every single conversation ended with the same promise: “You will receive your order today.” Not once was that promise kept.

One agent told me the product had been damaged and that a replacement would be delivered on 18 July. Another agent insisted I would receive the original order the same day. These completely contradictory updates left me with no idea what was actually happening with my order.

To make matters worse, several agents ended the chat without resolving my concerns, and even the Team Leader failed to provide a genuine solution. Instead of investigating the issue, I was given repeated assurances that turned out to be inaccurate.

As a customer, I don’t expect perfection. Delays happen. What I do expect is honest communication, transparency, and ownership of the problem. Instead, I spent hours repeating my story to different agents, only to receive conflicting information and no real resolution.

The most frustrating part is that I never asked for a refund. I simply wanted the product I ordered. Despite multiple contacts with customer support, I still do not have my order or a satisfactory explanation.

This experience has completely damaged my confidence in Amazon’s customer service. If Amazon wants to maintain its reputation, it needs to improve the quality of its customer support, ensure agents provide accurate information, and stop giving customers false hope just to end a conversation.

I sincerely hope no other customer has to go through the same experience.

I am a regular Amazon customer and have generally had positive experiences, but this recent delivery was extremely upsetting and left me feeling unsafe.

I had ordered four items. According to the information on my Amazon account, only one item was marked as unpaid and the remaining items were prepaid. When the delivery agent arrived, I informed him of this and showed him the order details on my phone. Instead of resolving the issue professionally, he called a colleague who began shouting at me over the phone and demanded that I return all the orders. I refused because some of the items had already been paid for.

To clarify the situation, I contacted Amazon customer service, who also confirmed that I should only pay for the one unpaid item. While trying to resolve the matter, I opened the packages and discovered that five items had been delivered instead of four. This meant there were actually two unpaid items, information that was not reflected in the delivery details available to me at the time.

I immediately informed my watchman and asked him to send the delivery agent back upstairs so the matter could be corrected. The confusion arose from incorrect or incomplete delivery information and was not caused by any attempt on my part to avoid payment.

What was most concerning was that the delivery agent chose to involve the police and brought officers to my residence. I found this response completely disproportionate and unnecessary, especially when the matter was actively being discussed with Amazon customer service and there was a genuine discrepancy in the delivery information provided.

As a long-standing customer, I expect delivery issues to be handled professionally, respectfully, and through the appropriate customer service channels. Involving the police in what was clearly a delivery and billing dispute was intimidating, distressing, and made me feel unsafe in my own home.

I hope Amazon reviews this incident carefully and ensures that delivery personnel are properly trained to handle disputes calmly and professionally before escalating matters unnecessarily.

Amazon is a third class company and it follows third class processes. I ordered groceries feom Amazon and they marked it as delivered without actually delivering the items, since then I am struggling to get my money. Someone kindly help how can i file a legal case on them.

I would not even give this a single star if there were a lower option.

This has been one of the most frustrating customer service experiences I have ever had. I spent hours trying to arrange the installation of a shoe rack. I ordered it twice, and on every occasion Amazon assured me that the installation appointment had been booked and that the installer would definitely arrive. Despite this, nobody turned up on four separate occasions.

After wasting so much time, I cancelled the order and raised a complaint. Amazon then apologised and advised me to place a new order, promising that they would ensure the installation was completed on the same day. Unfortunately, exactly the same thing happened again and no installation was carried out.

What made the experience even more frustrating was the customer service process. Every time I had a chat, I was transferred from one representative to another. Each person asked the same questions repeatedly – order number, what happened, what outcome I wanted, and all the details of the issue. It felt as though no notes were being recorded and nobody had any visibility of previous conversations.

The entire process was disorganised, time-consuming, and extremely disappointing. Customers should not have to spend hours chasing an installation that was repeatedly promised but never delivered.

I have completely lost confidence in Amazon's installation service and would not recommend it based on my experience.

I had ordered a phone worth INR 85k from from the seller was Darshitha Etel. This seller has send me an pre activated phone of more than 1month. Amazon is having many complaints about this seller from many customers. Still company like amazon is keeping such vendors on their portal from a long time that means they are earning high comission from this vendor or there must be someone from Amazon who is ignoring such issues deliberately. Team Amazon see if u can improve ur services. I have already filed a complaint in consumer forum and escalated the issue with Amazon team but they don't have any concrete solution to it everything is stucked at approval level.