amazoncustomerservice.hirepro.in Reviews 9

Absolutely horrible experience, called to address late delivery. Never even got to a human or an Amozon representative. Nothing but advertisements for this that and everything under the sun. I guess paying for Prime is a waste of money.

I reset my password. Then received a message that account had been locked due to suspicious activity. Then told to log on to verify my account after about 20 attempts to log in still told account is locked told to contact customer service. Called customer service answered by Ai went through lots of different options no help. The Ai then ended call still locked out

On 6/26/24 I ordered 6 NEW BLACK Arlo cameras packed as 3 cameras/box in 2 boxes at $349.99/box=$698.98+6% Michigan sales tax =$741.98. However I received 5 WHITE, USED, dirty and scratched cameras as 3 in one box and 2 in another. I complained and received ONE return authorization as a single QR code to return the items in the ONE box in which the 2 smaller Arlo Boxes came. I returned all items as they had been sent to me, namely the 2 Arlo Boxes with the 5 cameras in a single larger box. The return was received but I was only credited for $349.99. Upon calling Amazon CS I was told that they had only processed one of the boxes of cameras but that it would be 2 more weeks to process the 2nd box and to call back after 7/13 if I was not credited. I could not get a meaningful explanation as to why this was so. Upon checking the web site there was an incorrect notation that I had only requested to return one of the two boxes of cameras. I then realized that this seemed to be a third party seller and called CS again to get an A to Z Guarantee only to be told that I could not use that route because these cameras were not sold by a third party. I then filed a complaint with my credit card company and asked that the payment be withheld. Upon sending all the information to my credit card company I sent a copy to Amazon CS only to then get a letter on 7/15/24 telling me to file an A to Z Guarantee IF I had not filed a complaint with my credit card company as doing so would invalidate the A to Z Guarantee. SO I WAS DENIED THE RIGHT TO FILE AN A TO Z COMPLAINT BY AMAZON CS ONLY TO THEN BE TOLD TO DO THAT VERY THING IF AND ONLY IF I HAD NOT REQUESTED A HOLD PAYMENT BY MY CREDIT CARD COMPANY WHICH I HAD DONE BASED UPON AMAZON CS TELLING ME THAT I COULD NOT APPLY FOR A TO Z.

Amazon's renowned customer service seems to have declined recently. Despite purchasing a Fire Maple hiking stove based on positive reviews and affordability, I encountered issues with the ignitor not functioning. Despite Amazon's stated 30-day return policy, my request for a replacement was denied online. When I called customer service, I was informed that due to Hazmat regulations, the stove couldn't be returned, although it was never labeled as such in the packaging. While Amazon offered a refund, they insisted I keep the defective stove, leaving me with no choice but to reorder another.

A relative gifted me his used kindle and after 10? phone calls I still can't register it/use it. The relative even telephoned them and said it was a gift to me and he then deregistered it from his account. Now it is excuse after excuse after excuse as to why i can't register it. Of course Amazon used the classic line that this is for my, " security". So secure that I cannot use it.
Amazon has found a way to increase sales-don't let anyone other than the original owner use a device that is in perfect working condition. THIEVES

Nightmare, they don't know there job so they leave and pass to someone else, then they leave , utter ruddy Nightmare they are, clearly not trained and they are not professional, ask stupid questions that's you've already answered or told them what the problem is

Customer service is appalling who ever I was on Web chat with was so rude ended the conversation before I could even tell them my complaint

We are have trying to return a 50” TV to Amazon which was faulty My wife spent on and off the phone more on than off 4 and half hours on the but each call centre was in different parts of the world ?In the end They promised to pick it up on Friday 22th October We waited in all My Wife phoned texted Amazon on Saturday and spent the next One and half hours on text or phone trying to find out why no-one turned up they promised to phone back Guess what no-one did! My wife contacted them by text , but it provided useless so she once again called them by phone and finally after above 20 minutes they said the collection was Tomorrow anytime? Amazon said it would be UPS collecting but it is now Evre who were once Hermes?!? So we can only wait till tomorrow??

This is the first time I have actually given a review on Amazon's customer service departments as I have never had any issues and the service is generally good. Unfortunately the issue that has really caused me to give this poor review is due to Amazon's offshore Customer Care (or lack of) branches and not only feeling it was a waist of my time and breath regarding this hopefully one off experience which was truly not only exhausting but also very frustrating experience that could be avoided if the fallowing issues are addressed

A)First issue language barrier English to foreign (language) dialect due to not being able to understand this Customer Care Adviser I had. Unfortunately had to ask to speak to someone who I could understand and vice Versa as things were starting to get very frustrating for the both of us. so
B)Time taken was around 10 minutes for the next CCA
that individual was slightly better but would not or found it hard to here my issue and the way the issue could be easily resolved since Amazon has the contract with the courier which is Evri (HERMS) as the whole return was becoming a nightmare in my opinion due to Evri lack or poor information regarding its tracking system that is still the same as before the company name change which was used, I informed the CCA adviser that although I listened to her explanation intentIay which in my opinion held no solutions it was time to ask for the line manager...!!

C)After another 15 to 30 minutes hanging on the phone.listening to nothing but silence and the odd Sorry the Line Manager is engaged with another caller "do you still want to hold" in response "Hell Yes" nothing more untill here we go again with the language barrier (rolling eyes and shaking my head😜) FRUSTRATINGLY although I am normally a very calm laid back person this whole thing got my blood pressure rising as all I wanted to know why Amazon who I have the contract with ( CCA did not seem to understand that part or was just not caring)had not made the effort to contact Evri (HERMS) after I gave the receipt number given when returning the item to the CCA in aid to find out what had happen to the parcel and why Amazon hadn't received the return item after 6 days remember Amazon has the contract with the courier service and my contract is with the seller not the courier service.
D)As Amazon's customer I had agreed when purchasing items that on returning any items faulty or for any other reasons that I had agreed to Amazon's terms and agreement's that when sending said items back to Amazon that these item / items be sent back in the same manner that I had received them and preferably in the same packaging. (I am a Prime next day delivery customer which I pay for in subscriptions) had kept my side of the contract and taken due care to send the faulty item back in the same packaging, after the item gets scanned Amazon already knew the item was coming back to them after being scanned for pick up on the 14 July 22 at 14:35pm and yet after 6 days my return was still not delivered back to Amazon you wonder has the courier lost my return after van pick up on the 15th July 2022 as I hadn't received my refund, like I usually do if the amount is going onto my Amazon account and not into my bank account, This was the explanation I was trying to express but the line manager was not listening or couldn't understand Due to the language barrier as that is definitely an issue so instead of getting irrate I just said goodbye and hunge up.

So come on Amazon try harder regarding the language barrier put calls from the UK to UK based Customer Care Services, as your Company certainly have the funds to do so since you do not pay your full taxes to the UK, so resolve these frustrating issues regarding both sides and get better results from both customer and Services.