The product is beautiful, the shop is clean and inviting. The staff are very helpful and friendly. Only thing letting you down is your online ordering. It may have been a glitch/one off but nail that... See more
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Ambala went downhill rapidly when it was bought by a different company than the traditional company that had run it for years. On line service was basically non existent and the quality was poor. How... See more
lovely product and nice packaging However we had ordered a click and collect for 11.00 am and when we arrived at 11.15 the order was not ready and they just started fulfilling it. It would be nice i... See more
Easy to order and received on time. The sweets were fresh and of the quality you expect from Ambala. Would have been nice to have been able to select which sweets I wanted in a large box, instead ha... See more
3.7
Average
325 reviews
Replied to 3% of negative reviews
Typically replies within 1 week
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lovely product and nice packaging
lovely product and nice packaging
However we had ordered a click and collect for 11.00 am and when we arrived at 11.15 the order was not ready and they just started fulfilling it.
It would be nice if we could have just collected rather then having to wait around
April 6, 2026
I made an order online for 4 pieces…
I made an order online for 4 pieces smallest box which says it includes Motichoor ladoo but, when I collected and opened the boxes there was none they gave old barfi… :(
April 3, 2026
Unfortunately the order was not…
Unfortunately the order was not delivered on time for the birthday celebration. An email was sent the day before to apologies.
When the order was received one of the three items was not delivered and just had refund on the invoice. This was the first I knew.
And to add insult to injury the refund was not automatically applied but after prompting arrived in my account 2 days later.
As you can imagine I am thoroughly disappointed. Is this something to do with the acquisition of ambala in March 2025? If so they need to get their act together and not rely on the goodwill of what was a great company.
April 2, 2026
Amazing quality
Amazing quality, beautifully packed , always yummy.
Tastes just as when I tried for first time 20 yrs ago .
April 9, 2026
Delicious and fresh products
April 8, 2026
Easy to order
Easy to order. Delivery on time. Delicious sweets, always consistently great quality.
April 1, 2026
Good
Good, reliable and great taste. Would like them to give customers option to customise the boxes and not have option s that are pre-selected.
April 8, 2026
Appalling Customer Service!!
Ambala missed delivering my order for Eid. Upon contacting them they are not bothered and passed the buck to the Courier!!
We needed to go and buy all the gifts again at our Local Nafees. If we would have know this would be the outcome why bother ordering online and early from Amabala ?!
They used DPD who did not bring the parcel on the day and send the message that "we were not at home", while we were, DPD did not even ring the door!!
Both Ambala and DPD are seemed not to be bothered about our complaint, and it seems customers DO NOT COUNT!!
March 19, 2026
Fresh mitai and friendly staff
Online order was ready on time, staff were very friendly and helpful
March 22, 2026
I never got my parcel
I never got my parcel - -after a few weeks and cannot get a hold of anyone at ambala
March 30, 2026
Reply from Ambala
Dear Shellina Lilani,
Thank you for your message, and we are sorry to hear about the issue with your order.
As this relates to a specific delivery, we kindly ask that you reach out directly to the store regarding this so they can assist you further and investigate what happened.
If you have any further details or need additional support, please feel free to let us know.
Kind regards,
Abha
Cake Box Customer Support
Ordered on line went to collect little…
Ordered on line went to collect little early then time suggested,good read ,perfect service. Staff was very helpful and polite.
April 2, 2026
Good selection of products
Good selection of products, which were all delicious, looked good, well-packaged and presented, ingredients list provided for all products and delivered in good time.
March 30, 2026
Really great laddoos and friendly…
Really great laddoos and friendly service! The ability to preorder online and collect without charge makes it very convenient. The staff in-store were also very friendly and we'll certainly be utilising this service again.
April 1, 2026
Awful service
Sweet quality was good but customer service is awful. They did not deliver few items in the order but didn’t refund the money. Despite sending multiple emails they didn’t respond.
March 24, 2026
Always the methai are very tasty and…
Always the methai are very tasty and fresh I will definitely recommend to my family and friends.
March 30, 2026
Dry and stale mitai…
I ordered online but was dissapointed with the mitai as they were very very dry and not juicy at all , I gave some to my family as gifts and they all said the same thing - I think it’s best to order from the shop and not online -
March 23, 2026
Reply from Ambala
Dear Customer,
Thank you for your feedback.
We sincerely apologise to hear that you were disappointed with the mithai and found it to be dry, as this is certainly not the standard we aim to provide.
We truly appreciate you taking the time to share your experience with us, as this helps us improve both our service and product quality.
Could you please let us know the name of the store your order was placed with? This will allow us to escalate the matter with the relevant team and investigate further.
We hope to serve you much better in the future.
Kind regards,
Cake Box Customer Support Team
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