Amberjonesstore Reviews 

I purchased a Tennis Necklace for my daughter around a year ago and OMG it received soo many compliments!. My friend actually thought it was a diamond necklace lool because the sparkle was out of this world!. I have now purchased a matching bracelet!

Beautiful bracelet with a really nice packaging! Had an issue where my delivery was missed due to couriers fault but customer service was spot on & got it all sorted for me.
Will recommend this company to everyone.

Fast delivery and the opal earrings were lovely!

I bought a heart necklace for my wife. She was impressed with its design and the packaging was really luxury. Nicely packed, Arrived next day as well so i would use them again.

Bought a birthday gift for my girlfriend she absolutely loved it! Nice packaging loved the box and gift bag. Sparkle was amazing too.

Will use them again.

I got a Tennis bracelet matched the full set with necklace and earrings and my delivery was so quick i literally got it the next day.
The packaging was really nice. Would definitely recommend.

Awful customer service. My friends clubbed together to purchase a bracelet for my birthday, it looks beautiful and as advertised. However, the first time I wore it, the clasp was very fragile and broke.
The bracelet was £125 in the sale, it stated 2 years warranty. My friends purchased on 8th July for my birthday on 20th July, I reported the break at the beginning of August. They state the break is wear and tear, that I need to pay additional £30 to have it repaired, even though I confirmed i had only worn once.

Apparently, if you take it out of the box, remove the tag to actually wear the bracelet, it invalidated the warranty. I would question the validity of a heavy inset bracelet (looks like crystal) that has such a lightweight clasp.

My eventual response from Amber Jones, was we will not respond again! They offered repair at £30!, why when I have worn once, this should be covered by the 2 year guarantee. I genuinely went for a meal with my husband, leaving the restaurant, the bracelet fell off my wrist. That's not wear and tear, that is a fault on the fastening?

If you value a gift for a loved one, please do not buy from this company. Their customer service is lacking, and your money is wasted. I would have appreciated a customer service phone call, discussion etc. But there is no phone service, just an online response saying we will not communicate with you further.

Be careful where you spend your money. I am going to look at trading standards and hopefully you don't have the same issues with gifts.

This company tried to con me. The jewellery came out faulty. I returned the jewellery with tracking provided. They lied and said they haven’t received the parcel back.