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Company details
Information provided by various external sources
Amber Queen is the largest amber jewelry manufacturer in Lithuania. Our amber jewelry is envisioned by professional designers and handmade by jewelers.
Contact info
Turgaus g. 3, 91247, Klaipeda, Lithuania
- +37064745326
- info@amberqueenstore.com
- amberqueenstore.com
3.9
Great
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This was my second purchase
This was my second purchase. They are reliable and very helpful.
The Amber was very beautiful and the price was reasonable.
I hope to purchase again soon.
August 20, 2020
Unprompted review
Surprisingly high surcharge
I was searching for a gift for a family member and liked Amber Queen's designs. I was pleased to see that Amber Queen offered worldwide delivery and said they accepted a wide variety of credit cards for payment. Though Amber Queen's website, I could add my selections to the shopping cart and see how much shipping would be. When it came to payment, things changed. It appeared that Amber Queen accepted Visa and Mastercard through their website, but American Express was only supported through Paypal. After I had completed my payment, with American Express through Paypal, I received an email receipt that showed a whopping 35euro surcharge for "administrative charges". There had been NO previous disclosures that there would be credit card surcharges, so I was very angry that this was information was not clearly shown before my card was charged. I assume this "administrative charge" is to cover the processing fees for credit cards. However, this is the business' cost to cover, not the customer's cost. This is the cost to the business. I had already paid for 550euros of jewellery with Amber Queen, and when paying, I get charged an extra 35euros? It's a rip-off and I was angry this was not clearly stated earlier in the process that this very high and ridiculous charge would be added. My purchase was a gift, so I was unlikely to return to Amber Queen. For anyone browsing Amber Queen's website, I would say - be careful. If you choose to buy something, you may get a very unwelcome surprise of a high surcharge you did not know about added to your card. Not good customer service and not good business practice. Amber Queen needs to pay their own fees.
August 20, 2020
Unprompted review
Reply from Amber Queen
Dear customer, we are working hard to bring the best possible experience to all of our customers. We are sad to hear about your negative emotions after shopping online in Amber Queen Store, indeed we charge Administration fees which are PayPal processing fees, we do not hiding this fee and you can see this fee before making payment on Checkout page, we are very sorry that you did not notice this before paying. You can check it and see that it's true. Anyway thank you for your review, we will try to make our service better. P.S. We hope that you liked Amber products you got.
P.P.S We decided to remove this additional Administration fee, now there is no additional fees when you purchasing Amber Products. Thank you for your opinion.
The best place for purchasing amber…
The best place for purchasing amber jewelry. Fast delivery and professional support
February 19, 2020
Unprompted review
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