Ambertransfers Reviews 

Travelled Feb 2024, didn't turn up - no refund as of Sept 2024. Absolute scam. DO NOT USE

Awful service, did not turn up to take us back to airport, with less than 24 hours notice and still have not refunded us the money, over 4 months later. DO NOT USE THIS SHAMBLES SERVICE!!!

Amber Transfers cancelled the transfers that I had booked with them 2 days before my outbound flight. I then had to scramble to get an alternative set of transfers at higher cost. They then refused to refund me promptly, so I had to report them to Mastercard via Revolut as not delivering the services that I already paid for and after 4ish weeks I got a full refund. In short, they wasted a lot of my time.

Would give 0* review if possible. Cancelled our transfers last minute. Making the refund process very difficult with no refund received yet a month later. DO NOT USE!!!

Do not use.

Had an email the night before we were due to fly to Geneva and have our transfer, saying it was cancelled.

No offer of an alternative or any help.

Lucky we even saw the email or we’d of been stuck in Geneva not knowing.

Still awaiting refund.

Do not use. Told the night before travelling to message the driver when thru passport control. Did this and he told us he wasn’t taking us anymore and he didn’t know who was. Took several phone calls and messages to sort out. Then halfway thru the holiday got a message saying they couldn’t take us back to the airport on the Saturday. They made no attempt to organise alternative transport. Eventually found out they had been banned from operating in France, so obviously something dodgy going on. Had to organise a different transfer. They gave a refund 2 weeks later but I wouldn’t ever trust them again. If anyone does take a chance make sure you book on credit card so you protected

AVOID!!!
Terrible experience. Pick up from the airport, was 3 hours late. With very little correspondence from the company. "It'll be one hour... It'll be one hour more" "A driver is on his way" then an hour later the driver changes. When the driver arrived he seems very annoyed at where he was driving to, he drove poorly, cutting in and out of traffic, up slip roads and then merging at last second to get back on dual carriageway. He texted constantly and used his headphones on full volume. Unable to hear as we ask questions and got completely ignored. Our journey back got cancelled. We received notification on the Thursday for travel back due on Saturday. With no refund offered, and when asked if they suggested anyone else for onward travel given the very short notice, they said "Try all the companies". The numbres they supplied to 'talk to someone' either were not answered or on hold endlessly. When I emailed and asked for a refund the simply said, their accounts were currently blocked and would not be able to do this. I would not recommend this company to anyone, they may seem cheap and desirable, but its not worth the hassle. We ended up using GoAlps and would recommend fully. They graciously gave a small discount as we were out of pocket from Amber transfers not giving a refund! Stay away from AmberTransfers!"

They cancelled our transfer a week out, and are now refusing a refund due to "restrictions" that have been placed on their company.

Avoid this company at all costs, if you have recently booked - confirm your travel and ensure back-ups

Booked 01/01/24, Transfer 23/02/24, Cancelled 14/03/24

Absolutely do not use this company. Cancelled my transfer 3 days before my trip. Now having to desperately find alternative transfers last minute! They also haven't given me a refund at all. Complete scam avoid at all costs!

Shocking service - with less than 24 hours notice they are cancelling our transfer for “ technical reasons “
Avoid them like the plague - not to be trusted

Fabulous transfer from Lyon airport to Val. We had the fabulous Kristaps for the journey out who met us with snacks and refreshments and Olegs on the way back who also provided a cold bottle of water. So lovely. Both were very good drivers and helped with the luggage. Couldn't recommend them more. 5 stars x

Never use this company. The driver arrived 4 hours late for our pick up at Geneva airport. On the return leg they rang and tried to change our collection from 9am to 4.15am. They claimed they was avalanche blasting. They are over booking private transfers and trying to manage this over booking. If you want your transfer to be at the airport book with a more reputable company.

Very efficient. On time. Good communication.
Really comfortable vehicle
Excellent drivers
Thank you Ricards and Mareks.

Very disappointing and definitely won’t use again. We used them for a return trip from Geneva to Tigne. Our Easyjet flight was delayed by 5 hours on the way out. When contacting Amber transfers about this, we were advised that our best option would be to rebook with another company, without any refund from them. In the small print they include a 50 euro per hour charge if they have to wait for you.

We were left with no alternative but to pay the additional 250 euro fee. We’d booked a private mini bus for 7 people and luggage, to our surprise Amber had decided to add someone else to our transfer from the same flight and charge them as well. We had to wait 30 mins while the driver found this person.

For the return journey they sent a people carrier to collect the 7 of us and bags. After spending 30 mins trying to get the luggage in and calling for a mini bus (as per our booking), We had to drive 30 minutes with luggage and snowboard bags on us in order to find a mini bus that could take some of our luggage.

Unfortunately Amber weren’t prepared to reimburse us for the waiting times we incurred!

High quality minibus with good communications, pleasant drivers, a fair price and fairly stress-free overall experience

Used Amber to get from Geneva to Méribel and they were fabulous. Great communication, swift responses, multilingual drivers and an excellent and comfortable ride. Would use again and recommend! Thanks Edvards and Stan.

Hassle free experience, both Stan and Eric were very professional. Clean vans, great drivers and good experience. Would use again, price was great.

Great price and great service! Had a private transfer from Val Thornes to Geneva for 12 passengers. Great support during booking and communication with driver before pickup! Would use again, just wished they had room for us to do private both ways!

Amazing value, much cheaper than all other transfer companies I found.
Vans were comfy, drivers were on time and safe. Couldn’t fault them

Bad experience with amber transfers.

We used them for transfers to les Arcs from Chambery airport and back. The booking was for 16 people (10 adults, 6 kids) so we were in 2 vans.

On the way out - one driver was great. Our driver was nice but totally useless at navigating. He went in the wrong direction constantly and we had to navigate for him in order to get us there.

On the way back - i emailed the booking email to give them the precise location for our pick up as Google maps wasnt accurate for our chalet. They did not pass this on to the drivers. One driver contacted me the night before so i sent him the location but the other driver did not and therefore went to the wrong location.

This resulted in one bus being 45 minutes late for our pick up. The traffic was terrible (as it often is at half term) and the journey took almost 5 hours. The driver also kept going in the wrong direction and we had to navigate for him again. This meant that the journey was incredibly stressful and we thought that we might miss our flight.

Had the driver turned up when he should have done then there would have been significantly less stress.

Whilst both drivers were nice people - not being able to follow a sat nav is a deal breaker for ski transfers.

I would not recommend at all.