The customer service was prompt and…
The customer service was prompt and polite while addressing the delay in shipping and the credit of an out of stock item.
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The customer service was prompt and polite while addressing the delay in shipping and the credit of an out of stock item.
1 stars because of customer service.
The product is amazing but pray nothing happens because I can't say the same from the support team.
I tired to order 3 times, two on Friday with two different credit card both transaction were cancelled.No idea why (system glitch)
Saturday I made a successful order with my debt card (weird)
After my 3 order attempt processed about an hour later an already cancelled order from Saturday magically processed.
I thought no big deal; I'll reach out and they can cancel... Nope, they sent the order now expect me to pay for shipping for there systems error.
( why would I spend dime when your system glitched I have your support email to prove it)
The lady literally told me there system messed up in the email.
Loving the products so far. Very knowledgeable group and helpful if you have any questions. I will keep buying from them :)
Has products and information that I can't find anywhere else. Prices aren't outrageous for the obscure items that they carry.
So far I like this seller except for slow shipping. The website says product ships the same day if orders are received by 11:00 a.m. Central Time. Not correct. A shipping label is created the first day and the product doesn't ship out to the end of the second day. I'll just have to factor in that it takes a week to get a package from California to Chicago.
I like what they've done with their website and the content and will likely continue to be a customer.
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