The tech was very knowledgeable, Professional and Friendly. He got the job done. I was very happy with the service when completed.
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See what reviewers are saying
Kathy Y at American Alarm responded quickly to our issue and worked hard to resolve it in a timely manner. We have been a long standing customer and will continue to use them for our alarm needs.
Company replied
Technician did a first-rate job setting up the system and instructing us how to use it. It is easy yo use and has worked flawlessly for several weeks now.
Company replied
The man came on time, replaced all my CR 123 batteries, electronically checked his work, and said “Everything works”. John Harper
Company replied
Company details
- #1 of 3 best companies in Burglar Alarm Store
- #1 of 2 best companies in Fire Alarm Supplier
- #2 of 14 best companies in Security Service
- #1 of 6 best companies in Security System Installer
- #3 of 9 best companies in Security System Supplier
About American Alarm and Communications, Inc. - Wallingford, CT
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
178-180 Center St, 06492, Wallingford, CT, United States
- 2032693591
4.2
Great
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The tech was very knowledgeable
The tech was very knowledgeable, Professional and Friendly. He got the job done. I was very happy with the service when completed.
November 8, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for sharing your feedback! Our technicians take pride in combining technical skill with professionalism, and we're thrilled to hear that this was evident during your visit. We look forward to providing the same quality service to you in the future. Sincerely – The American Alarm Team
Two techs arrived to perform a "health…
Two techs arrived to perform a "health check". Neither appeared to know what they should be checking. The service was priced right - free.
September 18, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for your feedback. We’re sorry you feel your recent wellness inspection didn’t meet expectations. We would like to highlight that one of the visiting technicians is an apprentice who is continuing to build on his skills and confidence in the field. However, upon review of your account, we can see that the techs performed and logged all required work involved with your wellness inspection, including checking the health of the battery, cleaning motion sensors, and checking for any faults on the keypad—all of which are in good standing. Please let us know if we can be of further assistance. -The American Alarm Team
Kathy Y at American Alarm responded…
Kathy Y at American Alarm responded quickly to our issue and worked hard to resolve it in a timely manner. We have been a long standing customer and will continue to use them for our alarm needs.
August 11, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for such kind words about Kathy—we'll be sure to pass along your feedback to her. We appreciate you being such a loyal customer, and look forward to servicing you again in the future. Please don't hesitate to reach out if any needs arise. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thanks for letting us know about your recent service visit. We’re proud to have techs who are punctual, knowledgeable, and experienced to deliver top-tier service for all customers. Please don't hesitate to reach out if any needs arise. -The American Alarm Team
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We appreciate your feedback. Punctuality and professionalism are top priorities for our team, and we're glad these values were apparent during your recent service visit. Please let us know if we can be of further assistance in the future. -The American Alarm Team
Very pleased! Wonderful people to work with
Wonderful people to work with. Always happy with their service.
June 27, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for your review and the kind words about our team! From our schedulers to the install technicians, our entire team makes every effort to ensure you're satisfied! We appreciate your business and look forward to providing the same level of service in the future. -The American Alarm Team
This rating is a response to the…p
This rating is a response to the follow-up I received from my original rating. Where a person was supposed to call and talk to me about my issue. No one ever called, despite an email that said someone would.
May 5, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We're sorry to hear that you did not receive the follow-up as expected. We sincerely apologize for the inconvenience and frustration this has caused. Your feedback is important to us, and we appreciate you bringing this to our attention. Please know that we’ve escalated the matter again to ensure it is properly addressed. -The American Alarm Team
skilled technicians
May 1, 2025
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We're glad to hear you were impressed with our technicians. Providing expert service is a top priority for us, and it’s great to know we're meeting that standard. Please feel free to reach out if we can be of further assistance. -The American Alarm Team
Great technicisn
The service technician was knowledgeable and professional. He was also great to chat with.
May 23, 2024
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Hey Patrick, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Experienced and Excellent Service
The security specialist that serviced our system was extremely knowledgeable and helpful. We were very pleased with his expertise.
April 10, 2024
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Carol, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Your service people are always on time…
Your service people are always on time and do very good work!
April 3, 2024
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Dear David, thank you so much for using us for your security company. Please feel free to contact us again soon!
-The American Alarm Team
The man came on time. This date is not correct for this review. It was just a couple of days ago which was the second visit
The man came on time, replaced all my CR 123 batteries, electronically checked his work, and said “Everything works”. John Harper
September 22, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Annual maintenance service went well
Annual maintenance service went well. Arrived within timeframe, performed maintenance service and checked alarm system without more disruption than would be expected. Knowleable and professional.
August 11, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We always enjoy hearing what our customers have to say, Laura! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
-The American Alarm Team
They were very polite and professional.
July 29, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We always enjoy hearing what our customers have to say, Linda & Ed! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
-The American Alarm Team
Great service
We had a service check and a sensor was replaced quickly and professionally. We are very pleased with American Alarm.
June 2, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Dear Scott, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
The gentleman who came was very…
The gentleman who came was very courteous and knowledgeable and got the job done in reasonable time.
April 20, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thanks Barbara. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Technician did a first-rate job setting…
Technician did a first-rate job setting up the system and instructing us how to use it. It is easy yo use and has worked flawlessly for several weeks now.
April 10, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Al, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
-The American Alarm Team
The service provided was fast and…
The service provided was fast and efficient. Scheduling was easy!
March 21, 2023
Reply from American Alarm and Communications, Inc. - Wallingford, CT
We would not be able to grow and develop without feedback like yours, Deborah. We are thrilled you had a great experience with us and hope to see you again soon.
-The American Alarm Team
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for sharing your experience with us here at American Alarm! If there’s anything else you need, please let us know.
-The American Alarm Team
This was not an easy
This was not an easy, nor quickly accomplished task, but the technician persisted, and in the end, I believe the correct arrangement was made.
July 8, 2022
Reply from American Alarm and Communications, Inc. - Wallingford, CT
Thank you for your review and welcome to American Alarm! Our technicians always work hard to make sure our customers are taken care of. We are glad to hear you are satisfied with the results.
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