AmericanBites&Scents Reviews 21

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Sends out of date item and short date in his mystery boxes. I also ordered 3x 1 kg pic a mixs which never come he promised they would be delivered separately after I contacted saying they we... See more

Rated 5 out of 5 stars

American Bites and Scents have really impressed me. The selection of sweets and snacks is very good and fairly priced and the service excellent - I changed my delivery address after ordering and the... See more

Rated 5 out of 5 stars

I have ordered several times now, each time delivery is quick and always include extra’s in my order. Communication is amazing from start to finish and they cannot do enough for you, prompt replies... See more

Rated 5 out of 5 stars

🍬🍭🍬🍭 Amazing goodies from sweeties to bath products BBW hand soaps antibacterial gels everything you need in one place !! Super friendly owner customer service is soo good !!! Affordable prices an... See more

Company details

  1. Candy Store

Written by the company

AmericanBitesandScents is one of the fastest growing online retailers of American sweets, drinks, groceries and scented goods. We stock brands such as Reese's, Hershey's, Jolly Rancher, Sour Patch Kids, Bath&BodyWorks and lots more!


Contact info

3.9

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Out date stuff missing parts

Sends out of date item and short date in his mystery boxes. I also ordered 3x 1 kg pic a mixs which never come he promised they would be delivered separately after I contacted saying they were missing but no.nothing but a waste of space.doesnt response to messages or emails
Update received pick a mixs
Received message after posting Review waiting full refund for mystery boxes

October 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Happy Customer

Delivery was quick and customer service was great, they replaced incorrect product sent with no problems. Will use again.

August 9, 2022
Rated 5 out of 5 stars

One of the best UK suppliers of American sweets

American Bites and Scents have really impressed me. The selection of sweets and snacks is very good and fairly priced and the service excellent - I changed my delivery address after ordering and they did this with no bother and a nice reply to my message.
Nice long sell by dates unlike other companies I've used ( but not anymore)
Full marks to AB&S, will definitely use again!

August 7, 2022
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Rated 5 out of 5 stars

I have ordered several times now

I have ordered several times now, each time delivery is quick and always include extra’s in my order.
Communication is amazing from start to finish and they cannot do enough for you, prompt replies to queries and questions and so many ways to get hold of them as well which is good. Highly recommended business and I cant wait to order again.

July 28, 2022
Rated 4 out of 5 stars

Mixed opinions

Ordered prime hydration drinks on 30 of June and still not arrived yet but should come sometime. But they were good on my monster energy order said 2-3 days for delivery and came next day so mixed opinions so buy at risk but overall good shop

July 27, 2022
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Reply from AmericanBites&Scents

Hi Ryan,

Thank you for your review.

It's unfortunate you have 'Mixed opinions' when the PRIME Hydration drinks you ordered were clearly stated to be on a PRE-ORDER with a 3rd week of July ETA (This was stated in multiple areas across the store and products).

This has been delayed which was out of our hands but we have communicated this to you throughout the process with very prompt replies to your messages.

There is very little we can do when shipments from the USA are delayed.

Thanks

Rated 4 out of 5 stars

Good service

The customer service is good, quick and helpful and they helped me with a question that i had with my order

July 19, 2022
Unprompted review
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Rated 1 out of 5 stars

Not received items I ordered even…

Not received items I ordered even though I am getting asked to review it and not heard anything about my purchase but money has come out my account

July 14, 2022
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Reply from AmericanBites&Scents

Hi Brandon,

Your order was a PRE-ORDER for Prime Hydration drinks which was clearly stated across the store in multiple places. The estimated arrival date was always advertised clearly as late July.

It's unfortunate you have felt that a 1-Star review was an honest review when the above is taken into consideration.

Thanks

Rated 1 out of 5 stars

I haven’t even had my order at all so…

I haven’t even had my order at all so why would I review your services

July 10, 2022
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Reply from AmericanBites&Scents

Hi Andrew,

You haven't had your order yet because you PRE-ORDERED the PRIME Hydration drinks. This was clearly stated across the store with an estimated arrival date of late July.

The review is a little hypocritical however, you stated 'why would you review our services' - yet you have in fact left a review, albeit a 1-Star review.

We have multiple communication channels that could have been used before leaving an inaccurate review taking into consideration your order was for items not yet in stock.

Thanks

Rated 5 out of 5 stars

Everything arrived quickly and was…

Everything arrived quickly and was packed very well to avoid any damage. Great selection and will come back when I need more snacks and grocery staples!

June 13, 2022
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Reply from AmericanBites&Scents

Hey Molly!
Thank you for the review and kind words!

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Rated 5 out of 5 stars

Fantastic

Fantastic, also my kids loved the freebies in them so thank you for those xx

June 5, 2022
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Reply from AmericanBites&Scents

Hey Jacqui!
Thank you for the review! Glad you enjoyed the freebies too!

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Rated 5 out of 5 stars

New member but felt so welcomed

I am fairly new to this site and I have enjoyed looking through the stock they have, especially on the new website 😊 they have such a huge range that there is something for everyone 😁 they are extremely friendly and have made me feel welcome and answer any queries you may have, I cannot recommend enough!!

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

🍬🍭🍬🍭 Amazing goodies from sweeties…

🍬🍭🍬🍭 Amazing goodies from sweeties to bath products BBW hand soaps antibacterial gels everything you need in one place !! Super friendly owner customer service is soo good !!! Affordable prices and super fast delivery. What more can I say check them out you won’t be disappointed !!! 😍😍

August 20, 2021
Unprompted review

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