I've used ATS as long as we've had our 3 little units, 10 years. They've given us great information, which we can choose how to act upon. Their personal customer service is also phenomenal, returning... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service to screen applicants to rent one of my apartments. I call in the prospective tenant's data and the report comes to me the same day. . Information includes credit status and any evic... See more
Company replied
I have had the pleasure of doing business with ATS for several years and have found the staff to be very helpful on all occasions. Extremely helpful in guiding me to areas which would better serve m... See more
Company replied
I am a realtor for 34 years and a small investor here in Philadelphia. I have been using the services of this company for several years and have been very happy with all my results. I am especially h... See more
Company replied
Company details
Information provided by various external sources
American Tenant Screen helps Property Managers, Property Owners, and Real Estate Agents fill vacancies quickly and efficiently with qualified tenants.
Contact info
24 South Newtown Street Road 200, 19073, Newtown Square, United States
- 800-888-1287
- InfoRequest@AmericanTenantScreen.com
- americantenantscreen.com
Reply from American Tenant Screen
Hi Dominick,
Thank you for your feedback. We're very sorry you were not happy with the report you received.
We reviewed your account. we see one applicant that did not return a credit report. This may be because there is incorrect identifying information such as name, address, ss# or dob. If this occurs (regardless of the reason) we make a correction and rerun the reports at no additional charge. Please contact us so we can address the situation. Best regards, ATS
Advertisement
I have used ATS for many years and have…
I have used ATS for many years and have always been more than satisfied, Recently they have increased the Criminal search and it does take quite a long time for results. I'm happy they do a thorough search. When I have an active prospective tenant, I want my results as quickly as possible. But I also want a thorough report. This can take quite a bit of time and I have to keep telling prospective tenants that it should be ready soon, but it still takes a long time. I don't want to lose a good tenant but I don't one who stars in the criminal report!
The Customer Service Department is more than helpful and they help to get a faster response if they can. Always friendly and helpful and keep me updated.
I am a small landlord but I love ATS for their thoroughness. Just need it a bit faster.
If you choose ATS, you will not be disappointed.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Hildy,
Thank you for your feedback! We will do our best to be quicker with any processes within our control.
Please note: if the courts are delayed or closed (as is happening now with corona virus response) it will cause a delay. We wish we could avoid all delays and get the information to you as quickly as possible. Best regards, ATS
Advertisement
Really appreciate them
I've used ATS as long as we've had our 3 little units, 10 years. They've given us great information, which we can choose how to act upon. Their personal customer service is also phenomenal, returning calls or emails very quickly.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
Reply from American Tenant Screen
Thank you!
I love ATS
I love ATS! Everyone there has been great, they make checking out a new tenant very easy and quick, always have the results back the same day. ATS is soooo much better than the company I was using
when one of my clients told me about ATS. I tell everyone I know
who owns rentals about them!
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
BTW: We reward for referrals! Please let us know who you referred so we can reward you!
Best regards, ATS
Reply from American Tenant Screen
Thank you!
Advertisement
Reply from American Tenant Screen
Thank you!
American Tenant Screen has always been…
American Tenant Screen has always been very prompt and professional getting the requested reports back so we could make a decision on a prospective tenant.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
Very easy to request
Very easy to request, fast return and peace of mind!
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
Advertisement
American Tenant Screening is the best
American Tenant Screening is the best! The turn around time on credit and background checks is superb!
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
Always do good for me
Always do good for me
Suzanne Brose Owner Custom Brokers now Weichert Properties soho
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
I have been a customer for 20+ years.
I have been a customer for 20+ years.
Excellent Service, accurate,easy to read report,fair pricing. I highly recommend them.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
I relocated to Florida
I relocated to Florida, have rentals down here and they would not renew my account after 13 years.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Hi Al,
Thank you for your feedback!
Unfortunately, when a client moves we have to re-credential them as if they are a new client. This is a requirement to be in compliance with credit bureau contracts. If that is what happened in your case, we apologize! Please let us know if you are open to discussing re-opening your account.
Best regards, ATS
Advertisement
Always helpful and informative.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
I don’t use often but when I do they do…
I don’t use often but when I do they do a great job.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
Excellent service...for many…
Excellent service...for many years....thanks.
March 15, 2020
Unprompted review
Reply from American Tenant Screen
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.