Turn5 Reviews 

5,054
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, finding it easy to locate items and appreciate the detailed descriptions. The website is frequently highlighted for its ease of navigation and user-friendly checkout process, making the overall purchasing experience smooth. Many people also commend the accurate fitment information and helpful customer service representatives who assist with finding the correct parts. However, some customers experienced issues with order accuracy, receiving incorrect or damaged items, or finding that parts were missing. A few other people also felt that the delivery service was inconsistent, with some orders taking longer than expected or encountering problems with returns and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding a wide range of quality items and parts... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and ease of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

User experience

People report positive experiences with the user experience, highlighting the ease of finding parts, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least... See more

Rated 4 out of 5 stars

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of product... See more

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

AT is a great place to find additional mods and kits to kick-up the look and performance of your truck. I strongly recommend AT to anyone who inquires about Rosie, my 2025 F150 Powerboost with Waldoch... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,054)

803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The fact I can shop for my specific…

The fact I can shop for my specific vehicle is awesome. It takes a lot of guess work out of buying online. I also like the little videos that show the specific components on a similar vehicle as mine. The video showing everything that comes in the box and which tools I will need for installation is a plus as well.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

EXTREMELY EASY!!!

EXTREMELY EASY!!!
The products are easy to locate and the shipping time is very accurate.
Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all accessories on my 2026 Silverado....

Product arrived in less time than expected and is on my front porch waiting for me to install tonight!!!!

April 16, 2026
Unprompted review
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Rated 2 out of 5 stars

I cannot get a refund from you for the…

I cannot get a refund from you for the one-year protection plan I purchased. I should not deal with your vendor to get my refund.

April 16, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Paul,

Thank you for taking a moment to share your concerns with AmericanTrucks. We are sorry you are experiencing issues with your recent order.

We would like to review your order, but we were unable to locate an order with the information shared in your review. If you could email your order information to Satisfaction@AmericanTrucks.com, once we receive this email we will review your order and see how we can resolve this issue for you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

Great doing business with American Trucks

Customer service is excellent. I sent my inquiries about their Undercover Elite LX hinged one piece tonneau cover through their chat bot and few minutes later a real person Jordan C. called me and helped me pick out the right fit for my Truck on a Sunday 4/12/2026 afternoon. The product came today Tuesday 4/15/2026 before noon in my garage delivered by Meyer Logistics. It was delivered in a huge and well protected box.
Great service all in all. Very satisfied customer here and will highly recommend American Trucks.

April 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Nothing yet but I will see the results…

Nothing yet but I will see the results from this recent order.

April 15, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello,

Thank you for taking a moment to share your feedback with AmericanTrucks.

We were unable to view your order with the information shared in your review. If there were issues or if you have concerns with your recent order, please send your order information to Satisfaction@AmericanTrucks.com and kindly include the issue you would like us to review. Once we receive this information we will review your concerns and see how we can best assist you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Trying to get an answer for a product…

Trying to get an answer for a product question. Sent several emails, asked on the website directly: no answer since 2 weeks.....

April 15, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Reese,

Thank you for taking a moment to share your feedback with AmericanTrucks. We are disappointed to hear that you did not receive a response to your question regarding on of the items available on our website.

We were unable to locate an order or an email with the information shared in your review. If you could email your order information, and your your question, to Satisfaction@AmericanTrucks.com and we will be happy to review your questions and see how we can assist you.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Poor customer service

Ordered 1 Hankook 37x12.50R17 for $430 as a spare tire for my truck on 03/20/2026. Once the tire was received, I went to the tire shop to have it installed. The shop manager walked out and told me he felt uneasy installing the tire as it was 5 years old. I told the manager I didn't appreciate buying a 5 year old tire for that price and had it returned. American Trucks stated they'd send me another, and when asked if they were going to send a new tire they replied the would. So there I was, walking a tire through Walgreens in order to drop it off to FedEx. Eventually, I received a "new" return tire that was also 5 years old. I'm out a month of my time and patience with this company. This is not the first run in I have had with return items and I will not bring my business back.

April 13, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Ryan,

Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for the Hankook Dynapro XT Tire. We reviewed your concerns and we apologize for the frustration and inconvenience that this issue has caused you.

We are reaching out to the manufacturer regarding this situation, as they sent the tires to you from their warehouse. We do understand that this could be an issue and we want our customers to be safe with the item that they order from AmericanTrucks.

We do see that both tires have been returned, and we issued the credit back to your original payment method.

Due to this situation, we issued a credit to your AmericanTrucks account. You can use this credit on a future order and is valid until 7/31/2026.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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Rated 5 out of 5 stars

Tonneau cover came quick

Tonneau cover came quick, sold workmanship, is just as described, web sight easy to use and order products. Will definitely order more things from here for my husband's truck.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. I forgot to get the hardware tho. Maybe a prompt for the new hardware would be beneficial :) thank you

April 12, 2026
Unprompted review
Rated 3 out of 5 stars

Improve the way offering replacement…

Improve the way offering replacement options for front end suspension parts. It’s unconventional to only replace one part on one side of a vehicle, knowing that it’s common for the opposite side to fail with number of days or months after purchase of a new part.

April 12, 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Ace,

Thank you for taking the time to share your feedback with AmericanTrucks. We value the comments and feedback that we receive from our customers, as your comments help us to review and make updates and changes to the products and services we offer to our customers.

We shared your comments with the appropriate department for them to review.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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Rated 5 out of 5 stars

Customer for life!

Incredible options for every type of truck! And when prices are competitive or better than any other site, the decision to purchase here is aneasy one! 10 out of 10! Would recommend!

April 11, 2026
Unprompted review

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