American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. #1 of 1 best companies in Pension Fund
  2. #28 of 197 best companies in Financial Consultant

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,399)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful staff!

Various staff from AVA helped through every step of the process. We had several conference calls, and emails were answered very quickly. I was filing for a relative with Alzheimer’s and she was not able to help; the AVA was able to tell me which info was most important and often how to find it. The application was approved, retroactively to the date of filing.

August 15, 2023
Rated 5 out of 5 stars

They walked me through the specific…

They walked me through the specific requirements/documentations that I needed to supply on my application. They were very responsive when I provided the documents. With their support, I received my 1st benefit check in a timely manner without having to amend my VA application or provide additional documentation.

April 25, 2023
Rated 5 out of 5 stars

This agency “American Veterans Aid”…

This agency “American Veterans Aid” which helped us submit all the necessary paper work was extremely helpful. There was a charge for the service they provided. We were approved and received monthly payments in about 3-4 months.

August 1, 2023
Rated 5 out of 5 stars

Very satisfied with American Veterans Aid

I was skeptical at first, having to pay upfront, not knowing what the outcome would be…but Marilyn helped us with all our questions, assured us that they wouldn’t proceed if they had any questions about our Mom being approved for VA benefits, it did take about 5 months, but the process went so smoothly, and Mom was approved for benefits! We are so thankful for this financial help!!

October 24, 2023
Rated 3 out of 5 stars

Initial process good then it dragged on and on

Initial process was good, inputting all information requested was a chore but went fairly smoothly.
Working out details got a little harder.
It became progressively more difficult to get in touch with my assigned case manager. Neither phone messages, emails or texts were answered in a timely manner.
After packet was submitted, and a submission date confirmed, silence fell.
There were no more updates on progress or when we might see our funds.
Total was eight months from date of submission of info (Feb) to funds appearing in our account (Sept). That was much longer than the 3-4 months I’d been told to expect.

September 1, 2023
Rated 4 out of 5 stars

Beneficial in the end, but costly upfront

Every person I had contact with was very helpful and always called or emailed me back in a timely manner.
They helped me step by step. Answered any questions I had.
But, I still don't understand why it costs so much for their help.

February 28, 2023
Rated 5 out of 5 stars

Thankful

Help is available from people who care. It might take some time to receive funds from the government but it is very helpful for us to get the help needed. Again, thank you for all help. 👍👍😎

May 30, 2023
Rated 5 out of 5 stars

Positive Experience

We were skeptical at first but as we started this process, we learned that all the people that were helping us were very reliable and very helpful.
We are very happy that we found this program and the end results are wonderful.
We would recommend this to anyone that is looking for financial help if they qualify.

April 17, 2023
Rated 5 out of 5 stars

They guided me through the application…

They guided me through the application process which made it easy for me to understand the questions. I had several working with me on the different stages of the application.
They were patient and understanding with my hearing loss and my Stepson was able to speak with them and then relay the question so I could hear it.
With my medical problems, I could not have completed the form, that I needed to send, and I was able to scan so much of it.
If I had a problem with anything one of the three would always be available by phone or online.
I am so glad that I saw Marys's name one time when I was trying to get information on widows needing assistance, I kept her email, so when I started the process, I went back to her email, and called her, and she answered every question I had, explained their Companys, how they help and she sent me more information in the mail to read.
I can't tell you how knowledgeable and professional they are.

October 1, 2022
Rated 5 out of 5 stars

American veterans aid was very…

American veterans aid was very professional, thorough and in constant communication throughout the entire process. They made this very stress free. My case manager was very caring and always got back to me in a timely manor. I would recommend this organization to anyone and have already given their information to several to see if they qualify for this assistance. They did an outstanding job.
We are truly grateful God bless!

July 1, 2023

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