We absolutely love the beautiful urns and necklaces. The personalization adds the final touch. At first we thought the engraving would be better on the opposite side of the graphic but the placement i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were thankful we found AmericUrn website. My wife died suddenly and we needed to find an urn that would best describe her life. Our daughter found the exact urn we needed with extras. The extras i... See more
I received several compliments on the white marble urn I bought. Shipping was fast also. One of my token urns wasn’t to my liking only because my son’s name was engraved over a dark spot in the marb... See more
Company replied
Americurn has been nothing but wonderful. They worked with me to make sure I got exactly what I wanted and needed. Riley specifically was extremely friendly and understanding. I greatly appreciate... See more
Company replied
Company details
Written by the company
At Americurn®, we offer beautifully handcrafted urns and memorial products that honor a life well lived. Whether you're searching for a timeless large urn, keepsake urns for family members, or a discreet memorial necklace, our thoughtfully designed pieces are created to bring comfort, elegance, and meaning during life's most tender moments.
Contact info
1808 Coyote Dr, Suite 103, 23836, Chester, United States
- (804) 554-1408
- info@americurn.com
- americurn.com
4.3
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Urn wasn’t delivered in time also wrong…
Urn wasn’t delivered in time also wrong birthday but I think that was my fault. Also one of the small ones had a chip
February 23, 2026
Reply from AmericUrn
Hello Jeffery, we’re very sorry to hear that you were disappointed with your experience.
Your order was originally placed with 3–5 business day shipping. After learning you needed it sooner, we upgraded the shipment to 2-Day Air at no additional cost to ensure it arrived as quickly as possible.
Regarding the engraving, our team noticed a discrepancy in the original submission and contacted you before production to confirm the correct details. We only proceeded after receiving approval on the finalized engraving proof.
We’re also sorry to hear that one of the keepsake urns arrived with a chip. That is certainly not the standard we aim for.
We have already reached out to you directly to address this and ensure it is fully resolved. We truly care about every family we serve and remain committed to making this right.
I ordered a set of five urns
I ordered a set of five urns, one large and four small with a complimentary necklace. Everything except the lid on the large one were in excellent condition. The lid was chipped, I reached out to the company, with the information they provided in the sympathy card. No response, eventually Dave reached out to me and said that they don’t check that email often and apologized for the late response. I let him know that it was the email they provided on the enclosed sympathy card. This is now updated. I also apologized for my very rude comments in my 2nd email after no response. Unfortunately, when you lose someone, my husband in this case, grief made me say things that were unlike me. Dave was very helpful and compassionate! He sent me another lid and also provided me a phone # for William (the owner). I received the lid and same situation as the 1st. I spoke with William and he was very kind, compassionate and helpful, he sent me another one, same thing. William and I discussed how cold it was in Michigan (below zero), and the fact that the package was on a freezing cold UPS truck. William waited for warmer temperatures to send another one and it’s perfect! I am so pleased with how Dave and William handled this with such care and compassion! Bonus was that they sent me a BEAUTIFUL necklace, that I wear daily. I informed my children, that when my time comes, that this is the business that they should use, knowing that they will be well taken care of. I recommend them 💯!! Thank you for all that you’ve done to support me during this difficult time, I appreciate you both ❤️
December 9, 2025
Unprompted review
Reply from AmericUrn
Hello Mary-Lynn,
Thank you so much for sharing your experience so openly. We are truly sorry for your loss, and it means more than we can say that you placed your trust in us during such a difficult time.
We sincerely apologize again for the initial issue with the lid and for the delayed email response. We’re grateful for your patience and understanding, especially given the circumstances. It was important to us that everything be made right, and we’re so glad the final replacement arrived safely and perfectly.
Your kindness in acknowledging the challenges of grief speaks volumes. We’re honored that Dave and William were able to support you with the care and compassion you deserved.
Thank you for your recommendation and for your incredibly thoughtful words. We’re deeply grateful for you and are wishing you continued comfort and peace.
I ordered the 4 keepsake urns non…
I ordered the 4 keepsake urns non personalized and the personalized necklace along with the large urn with 4 keepsake urns and 2 personalized necklaces. When they arrived 2 of the necklaces were not personalized I sent an email and the next morning I received a phone call in response to my email. Americurn is making it right by sending me the necklaces personalized right out. I even offered to mail back the 2 non personalized necklaces and they said I didn’t have to as they did not want to inconvenience me with having to mail them back. I highly recommend AmericUrn. They are very beautiful urns. I have gotten many “Ooh that is so beautiful” and “Ooh momma would love that urn”. The cherry on top is the amazing customer service and the speed of delivery.
February 22, 2026
Unprompted review
Reply from AmericUrn
Hello Cherrie,
Thank you so much for your thoughtful review.
We truly appreciate your patience when the necklaces arrived without personalization, and we’re glad we were able to respond quickly and make it right for you. Ensuring everything is handled smoothly — especially during such an important time — is always our priority.
It means so much to hear that you’ve received such kind compliments on the urns. Your recommendation and your words about our customer service genuinely mean a great deal to our team.
Thank you again for placing your trust in us. We’re wishing you comfort and peace.
My mom recently passed away…
My mom recently passed away unexpectedly and I researched so much about where is the best place to get an Urn. And then I came across this company who is absolutely amazing. I didn't know when I filled out the papers that I didn't put an email down so I was trying to find that information so I could track it. As soon as when I left him an email they contacted me and I'm not even lying to you within one minute. And they were so kind gave me all the information and told me when it was going to be there. I would highly recommend this company. I'm glad I chose them and I researched and I did write by my mom because they did such a beautiful job it was so quick beautifully done and made. I highly highly recommend them
February 23, 2026
Unprompted review
Reply from AmericUrn
Hello Heather,
We are so deeply sorry for the unexpected loss of your mom. Thank you for sharing your experience with such kindness.
We know how overwhelming everything can feel during a time like that, and we’re truly glad we were able to respond quickly and provide the information you needed. It means so much to us that you felt supported throughout the process.
Hearing that the urn was beautifully done and arrived quickly brings our team great comfort. We are honored that you chose us to create something in memory of your mom.
Thank you again for your trust and for your heartfelt recommendation.
After my Mom passed I was devastated
After my Mom passed I was devastated. After I received the urn I noticed the wrong dates. I called immediately and emailed. They got back to me right away! They sent out a replacement urn. I worked with William and he was so nice and helpful with making sure I got the correct urn with the correct dates! He made sure I was taken care of during this whole process!
February 9, 2026
Unprompted review
Reply from AmericUrn
Hello April,
We are so very sorry for the loss of your mom. Thank you for taking the time to share your experience.
We sincerely apologize again for the initial error with the dates, and we’re grateful you reached out right away so we could correct it quickly. We’re glad the replacement arrived with everything exactly as it should be.
It means a great deal to hear that you felt supported and cared for throughout the process. That is always our priority.
Thank you again for placing your trust in us during such a difficult time.
Great Customer Service and exactly what…
Great Customer Service and exactly what I ordered
January 29, 2026
Reply from AmericUrn
Hello Rachelle,
Thank you so much for your kind review.
We’re truly pleased to hear that everything was exactly as you ordered and that you were happy with our customer service. Providing both quality craftsmanship and attentive support is very important to us.
We sincerely appreciate your trust and your recommendation.
AmericUrn Overall Performance
Everyone I spoke with was very helpful and nice. They work with me from beginning to end. Explaining everything to me from product information, to ordering my purchase. They were very patient with me. The only problem was the top of the urn had a few scratches on it. The urn is beautiful, and the price was great. The only reason I didn't check to get email is because I get
a lot of junk emails. I will refer others, and would definitely buy from AmericUrn again.
January 29, 2026
Reply from AmericUrn
Hello Rene,
Thank you very much for your thoughtful review.
We’re so glad to hear that you felt supported throughout the entire process and that our team was helpful and patient from beginning to end. That truly means a great deal to us.
We’re sorry to hear about the light scratches on the top of the urn. That’s certainly not the experience we want for our families. If you would ever like us to take a closer look at that for you, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your recommendation and for placing your trust in us.
Urn purchase
The urn came beautifully packaged in a velvet pouch and that was in a velvet box. The urn itself is just as pictured on website and beautiful. It took approximately 2 weeks from order date to delivery date. Very satisfied.
January 28, 2026
Reply from AmericUrn
Hello Claudette,
Thank you very much for your thoughtful review.
We’re so glad to hear you were pleased with the packaging and that the urn was just as pictured. We put great care into both presentation and craftsmanship, so that truly means a lot to us.
According to UPS, your order was delivered within 4 business days of being placed. We’re just grateful it arrived safely and that you’re happy with your purchase.
Thank you again for your trust and for taking the time to share your experience.
Nice piece!
It was well-priced. It looks good. I received it very quickly. There is nothing really more to say. Thank you very much!
February 2, 2026
Reply from AmericUrn
Hello Paul,
Thank you very much for your kind words.
We’re so glad to hear you were happy with the quality, pricing, and quick delivery. That’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback and for placing your trust in us.
It wasn’t here in time for the funeral
It wasn’t here in time for the funeral! I paid extra for 2 day shipping and didn’t receive it for 7 days.
January 26, 2026
Reply from AmericUrn
Hello Polly,
We’re truly sorry the urn didn’t arrive in time. We understand how important it was for the service, and we regret the added stress this caused.
Unfortunately, your shipment was affected by a temporary UPS service halt due to severe snow and weather conditions, which resulted in unexpected delays beyond our control, even for 2-day shipping services.
As soon as we became aware of the situation, we refunded the expedited shipping charges, and we sincerely regret that this could not change the timing of delivery. Please know this experience is not reflective of the care and urgency we strive to provide.
Thank you for your understanding and for sharing your feedback.
I ordered a set
I ordered a set, it's very nice. However during my grieving & crying while filling out what was to be engraved I failed to notice that the last 'd' in dad was missing. One would think that a courtesy call could have been made to verify the engraving knowing that people are grieving and maybe not thinking clearly. Then when I called they offered to replace them at half price. I understand you're a business needing to make money but I didn't need a second set of Urns.
January 8, 2026
The urn was beautiful
The urn was beautiful. I requested the butterfly necklace but they sent the black cross and silver necklace. However, I received the urn in exceptional time and it was beautiful! Thank you so much!
January 4, 2026
My item came right on time with…
My item came right on time with everything that I ordered I am so happy with my order
December 31, 2025
Received the product and it was…
Received the product and it was sufficient for price.
January 5, 2026
I love the urn set...
I love how the urn set came out. It's beautiful my father gotten a chance to see the order picture He loved it. It came earlier than expected. My father is a veteran it's a honor to usher him home with his blessing.
December 30, 2025
Reply from AmericUrn
Hi Allen,
Thank you for your review. We’re grateful you trusted us with something so meaningful. Please accept our condolences, and thank you for sharing a little about your father — it’s a privilege to help honor a veteran’s memory.
Reply from AmericUrn
Hi Ellen,
Thank you so much for your kind words. We’re truly honored that you chose one of our urns for your mother. Knowing it brought comfort and felt fitting for her memory means more to us than you know.
If you ever need anything or have any questions, we’re always here for you.
I had some confusion at first
I had some confusion at first, thought I got the wrong pendant and when I called it was a muffled voice saying something and I thought i had been scammed. Later that day I got six calls all filtered as spam, so I figuredni was in trouble, but turns out it was just Americurn trying to make things right, or in this case, have me look in the right spot. Nice work from them, persistent to make sure I saw something that was my mistake. Thank you, and 100% recommend.
December 1, 2025
Reply from AmericUrn
Hi Kage,
Thank you so much for taking the time to share your experience. We’re really glad everything got cleared up and that our team was able to reconnect with you and help you find the right item. We know how confusing things can feel when calls get filtered or sound unclear, so we truly appreciate your patience while we worked to reach you.
Your kind words mean a lot to us, and we’re happy we could turn the situation around for you. If you ever need anything in the future, we’re always here to help.
Thank you again for the recommendation — it really means the world.
They totally messed up the engraving on…
They totally messed up the engraving on the Urn. It is going back and I am requesting my money back as this is the second urn which is not correct.
November 24, 2025
Reply from AmericUrn
Hi Robert,
We’re truly sorry that the engraving on your urn wasn’t correct and that this caused additional stress during an already difficult time. We understand how important these details are, and we appreciate you giving us the chance to address the issue.
It was a pleasure speaking with you, and we’re grateful for the calm and understanding way you approached the situation. While we weren’t able to send a replacement due to a stock limitation, we’re glad we were able to process a full refund promptly so you could move forward without further delay.
Thank you again for your kind follow-up and for keeping us in mind for the future. If you ever need assistance or decide on another design, we’re here to help in any way we can.
When I received the wrong items and…
When I received the wrong items and contacted them they replied quickly and agreed to send new ones after receiving wrong ones. After explaining my situation then agreed to send the items that I ordered before they received the incorrect ones and trusted me to mail them back which I did with the prepaid label they emailed me.
Even though there was a mistake made in shipping they made it right for us. Ty so much.
October 30, 2025
Reply from AmericUrn
Hi Cheryl,
Thank you so much for sharing your experience with us. We're truly glad that our team was able to resolve the issue quickly and make things right for you. Your satisfaction means a lot to us, and we're grateful for your patience and kindness throughout the process.
If you ever need anything in the future, we're always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.