Ammaari Stones Reviews 

Ordered £2k+ worth of paving slabs, when the slabs arrived, they were horrible looking and did not match the online photo hence decided to return them.

They only refunded 75% and kept 25% even though I arranged for the slabs to be delivered back to them in Suffolk.

Absolutely outrageous as the tiles did not match the slabs which I ordered online.

Please be extra careful when ordering from them as items don'tatch photos and if you return it on those basis they will charge you 25% cost which for me came to £540.

I hope people realise this is a predatory company trying to cheat people out of their hard earned money.

Fantastic, really happy with the great products and aftercare service we received. A couple of the slabs arrived broken but this was clearly noted as possible in the description and we made allowances for this potential in the wastage allowance. As it happened the broken tiles where able to be used for the cuts. Communication from the delivery to aftercare emails from Hasan was great and I would highly recommend them. Thanks again!

AMAZING 5🌟 COMPANY 💪🏼🤩👏🏼 From the start of asking about a product, to asking about a price for a huge bulk order, to the very quick replies and polite correspondence from this company, all the way to this amazing company kept me up to date about my order prior to my delivery date and on the day of my delivery too. On arrival the delivery guy was super helpful too and went beyond their duty, to please myself the customer 😀. Just like Ammaari have done so. From my first to my last interaction with them…. with this order. They have even called to check everything was ok and went really well with my order and delivery. This company seriously doesn’t mess around and goes the extra mile to make sure their customers are satisfied with everything about their orders. This is my first ever order with Ammaari stones and for all my future needs for what they sell, I will be returning 💯!! I bought 110m2 of 20mm porcelain slab tiles, that I’m yet to start laying. So they’re wrapped up still. But I did take one out to check the colour and check the quality of the product and I am over the moon 😀 and I couldn’t be any happier 💪🏼🤩. Keep up the outstanding work, you guys are doing so well. You are second to none and head and shoulders above the rest in your industry!!!! 💪🏼😀🤩👏🏼🤛🏼5🌟

A delivery of slabs did not arrive on the date, i contacted Ammaari who stated they had been lost transit, a new batch was sent via a courier who when unloaded the crate dropped them from the back of the lorry and damaged the kerb stones, the third batch arrived and had damaged/broken slabs in them. Trying to get a resolve for the cost of the repair to the kerb stones and the 10 day delay in receiving the latest slabs is not this companies fault and appears to land with the couriers. Total shambles and this is the second purchase i have had from them and neither went to plan. Save your money or buy elsewhere.

Really happy with our Kandla Grey Flagstones. Delivery was on time & the palettes placed where we wanted them. Now the flags are down they look great. Would definitely recommend!!

Absolutely beautiful slabs, brilliantly packaged without a single chip/breakage. Cant pick a single fault in the company. Thank you again!

I ordered 2.5 crates of Porcelain tiles. Price-wise they beat all other competitors for what I wanted

Upon delivery and inspection, a number of the tiles near the bottom of the pallet were found to be damaged. In fact exactly 6-7 tiles out of the 2.5 crates which coincidentally was the magic 7.5% number they have for damages.

I didn't bother contacting Ammaari as I had over-ordered on purpose because I knew.

A number of other porcelain tiles were found to be damaged/ unusable after the packaging was removed. Again more wastage.

If you are buying from this company, make sure you over-order as you will more than likely end up with a damaged and unusable product.

Overall my experience was OK. Delivery was good and prices were competitive but the number of damages meant I lost out a few hundred pounds on an unusable product with no recourse.

I had exactly 7.5% of damaged porcelain tiles. This did get me thinking if this company purposely packs damaged goods into crates knowing that they have this 7.5% tolerance that they can get away with.

If you owned this business and had hundreds and thousands of pounds of damaged/ unsellable stock. Why not just add that stock into an order knowing that there's no need to refund unless it's over the 7.5% threshold and the customer can be bothered?

I am not saying this is what the company does, but there's a strong argument that it probably does...

The sandstone slabs are excellent quality and delivered on time.
The best price going as well.

I’m a landscaper and this is the first year iv used ammaari stones. No complaints, fast delivery and great prices. Would recommend to all

Delivered on time and that's where the good service stopped. I was not given the chance to sign for the delivery as damaged, despite asking the driver if I can do so and being advised to do so on ammarri stones website. I was denied the chance by the driver. So I took pictures of the busted slab (had to be one of the big ones didn't it!) I reported it to ammarri as advised on their email and I also reported that the 22 square meter coverage was in fact only 20.5 square metres. Imagine my surprise at being advised that the busted slab was within ammarri's 7.5% accepted breakage - hm, don't remember accepting that one!
Then that the 20.5 square metre coverage they actually supplied wasn't what they said that they would supply in their advertisement for 22 square metres coverage. They said that it was ok and that's what the advertised 22 mtr coverage actually covers. So basically they said what you get is all you'll get, so put up with it. I think that if they supply a replacement big slab and the missing 1.5 metres of slabs I will tell you - but don't hold your breath!

Good quality product, good costumer service and communication. Highly recommended company!

Bought the porcelain 5 stars all round!! Recommend to all

Ordered some patio slabs that came within a few days which was great, unfortunately a few slabs were broken in the pallets. I sent an email regarding the issue and had it sorted almost immediately. The customer care is awesome and very quick to resolve the issue. I asked just for the broken slabs to be replaced but they are sending extra just incase. Couldn't ask for a better service. The whole process has been easy and stress free. Highly recommend

Fantastic service and packaging of the products, not one stone arrived broken all in perfect condition, phoned a couple of times for additional information and the service was great and helpful, I will recommend this company as they are very competitive on price and product.

77sqm of sandstone and cobble sets delivered perfectly and on time. Looks so god now the back is finished, just the front of the house to complete. 5 stars

Superb product and great service. I can’t give 5 stars because:
The website says free delivery to all UK addresses. When I went to make my purchase I was charged £20 delivery. I checked with them and was referred to their support page where they have a list of charges for certain post codes. I live in Plymouth, PL postcode and it lists a charge of £20. Having lived here since 1972 I am pretty sure that we are part of mainland UK. Very misleading and I can’t see how it actually works. The website should be very clear and tell, some people in the UK, that they will need to pay for delivery. The information is well hidden and you don’t see it until you are about to make a payment.

Brilliant customer service, asked about the Kandla Grey and was pointed in the right direction. Would recommend!

Have bought from this company a few times now for various projects. The porcelain is of the highest quality I’ve come across and the service is always outstanding.

Ordered raj green patio pack, very happy with the service and product from ammaari stones would definitely use again

Great quality tiles. Stock is by the pallet on limited stock held, so ensure area is correct as you may not be able to order anymore. Next day delivery available which is great. Loved the tiles I chose and weee £29.99 sqrmtr and another website they were £49.00 sqrmtr. Would recommend AMMAARI STONE.