Purchased a smart anti snoring device cost £23 +p/p. It worked fine for 5 days then stopped working. I have sent 3 emails and no response. I am 73 years old and cannot afford to waste money. I purchas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute crap! .. cheap junk, nothing like discribed, i ordered an XL but got two sizes too big (wouldve fitted an Elephant) material not as described, velcro straps not aligned. The item was sent in... See more
i should have checked reviews first. ordered item 23/1 showing 3-5 day despatch arrived 12days later post mark 3 days previous. much too late . started convoluted return process immediately and sent... See more
Avoid Avoid Avoid!!! Paid for the goods I had ordered but never received any shipping details. Waited two weeks, sent two emails and finally after a few days got a reply saying on checking my item... See more
1.5
Bad
205 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked the delivery.
I liked the delivery.
I like the colors and look of the silk Dress.
I like the feel of the Fabric.
I like the way it washes and dries.
I like this product a lot.
Thank you Ammpoure!
August 22, 2022
Unprompted review
I am pleased that my order was…
I am pleased that my order was delivered by Royal Mail - so much better than courier delivery. It arrived quickly and I am very satisfied. Highly recommended.
August 22, 2022
Unprompted review
I have purchased a bag from them
I have purchased a bag from them. I liked the bag's chain strap. It is good and I would say it is not going to break like others. Excellent customer service. I want to recommend it.
August 20, 2022
Resolution at its finest
whew. So there was a bit of back and forth with this site I cannot lie.i grew frustrated. But overall I’m happy that we were able to resolve the issue we had. I would’ve given 5 stars but I had to dock two points because i felt like I was being played I 100% thought it was a scam site. However they were helpful (most of the time). good customer service Affordable items, speedy delivery. All the works. Thank you for working with me even though I came across a bit hostile.
August 11, 2022
Unprompted review
Reply from Ammpoure
Dear Akira,
Despite your emails bouncing and you coming to us after 4 months and threatening us, we did make the refund for you.
Have a pleasant evening.
Thanks
Team Ammpoure
This is my first order from this site
This is my first order from this site. I just love the product. They have good quality stuff. I really like the product, I will definitely order next time.
August 6, 2022
Flagging my comment because you can’t…
(UPDATE: Please stop responding to me and please stop lying. You’re incredibly unprofessional and I have raised a payment dispute with Lloyds. You refunded me ONLY AFTER I chased you ONCE AGAIN??? Your audacity is shocking. Absolutely atrocious, appalling, horrible. And you continue to lie!!!!! A hypocritical and condescending style of writing emails does NOT equal good customer service. So by posting our entire correspondence (just as you have done with everybody else that left you a negative review here) is LAUGHABLE and will only serve to further prove your inadequacy, incompetency and lack of professionalism as a so-called “business”. Congratulations on that. What a nightmare.) Flagging my comment because you can’t issue me with my refund after you safely received the item!!! I will be filing a formal complaint, I’m actually disgusted and this is too much stress for one person to handle. Your replies means nothing to me as you refuse to return my money after you said you processed my refund over a week ago. Lies. 0 stars, I don’t even know where to start but these people should NOT be allowed to run a business. I’ve had to chase them SEVERAL TIMES at EVERY SINGLE STAGE of the buying and returning process. And after all the lying and saying they didn’t receive the item I returned to them (when it was clear that the item had been delivered and I had all the tracking and receipts attached to that very email to prove it), they also lied and said that they processed my refund. It has been over a week and I am yet to receive my refund. Where is my money????? Or do you only do what’s right for the customer after they have threatened legal action…? I am absolutely DONE communicating with this company and will have to take further action now.
August 4, 2022
Unprompted review
Reply from Ammpoure
Dear Bell,
1. You continue to harass us, despite us helping you at all stages. (I have pasted a proof of your communication with us).
We have flagged your last trustpilot review for harassment, as you have used the words 'liars', 'thieves', 'fraudsters'. And it seems that you have removed it.
2. We have already issued you a refund.
3. We have blacklisted you as a customer. You are no longer welcome to place any order with us.
Proof of your communication with us -
On Fri, Jul 29, 2022 at 12:23 PM B .M. wrote:
1) I did not miss the “if applicable” - which is why I reiterated my reason for returning the item: It 100% looked like it was previously used (unless the items you sell are so badly made they just look and feel that way) and it looked different to the image on the site, it’s unbranded and you’re selling it for double the price of similar branded items. As far as I’m concerned, that is deceitful, misleading, and fraudulent. Please go ahead and re-read your negative reviews on TrustPilot, learn from your mistakes and stop asking your family and friends to leave you fake 5-star reviews on your website.
2) You could have clarified this in the beginning instead of responding to my message with a mere “we won’t refund the postage cost”. You’re highly unprofessional.
Again, terrible customer service right from the start, terrible quality of products and terrible, terrible experience overall.
Have a terrible day.
On Fri, 29 Jul 2022 at 11:29, Customer Support wrote:
Dear Bel,
Many thanks for your email.
With regards to the refund of the postage policy, you have missed the "if applicable". To clarify, postage would be applicable if an item is faulty or an incorrect product received for example.
I can assure you that all of our products are not previously used and are new.
As the product is not faulty and it is to specification, we will not be paying for the cost of the postage on this occasion.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
On Thu, Jul 28, 2022 at 9:02 PM B .M. wrote:
I’m sorry, but you must be blind?
I attached a screenshot from your website of YOUR POLICY which clearly states the below (I have reattached the screenshot and I will type it again):
6. IMPORTANT - After you have dispatched the return to us, please send us the photo of shipping receipt to receive the postage cost from us.
I returned this item to you as it was clearly used by someone else previously, in addition to NOT looking like the image on the site. And I paid to have it sent back to you.
£4.99 is NOT an issue to me - but what I have a problem with is the fact that you state this very clearly in your policy (again, screenshot attached) and yet you have the nerve to tell me you don’t refund shipping costs without giving any further explanations.
Since your policy states that you should refund the shipping cost to customers, then I am fully eligible for a refund. I have shopped from online stores who make it clear that they will not be responsible for any shipping expenses, should an item be posted back to them - and this certainly is not the case here.
It is YOUR responsibility to heed your own company policies. If you choose not to, I’m afraid I know how to escalate this to a much bigger complaint.
You are the worst customer service I have EVER dealt with and you should be absolutely ashamed of yourselves!!!
On Thu, 28 Jul 2022 at 16:04, Customer Support wrote:
Dear Bel,
Many thanks for your email.
Unfortunately, we will not pay for the cost of shipping for your returned order.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Wed, Jul 27, 2022 at 5:05 PM B .M. wrote:
Please could you also confirm that you have refunded me the postage amount (£4.99) as this is clearly specified in your policy (screenshots attached).
Thanks.
On Wed, 27 Jul 2022 at 15:42, Customer Support wrote:
Dear Bel,
Many thanks for your email.
I can confirm that we have now received your returned order and the order amount was refunded.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Wed, Jul 27, 2022 at 3:24 PM B .M. wrote:
Please could you respond to my email, the item was clearly delivered to your warehouse a week ago now.
On Tue, 26 Jul 2022 at 12:40, B .M. wrote:
On Tue, 26 Jul 2022 at 12:33, Customer Support wrote:
Dear Bel,
Many thanks for your email.
We still haven't received your return. Can you please help me with the shipping receipt ?
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Tue, Jul 26, 2022 at 7:36 AM B .M. wrote:
Hi - it’s been a few days since the item was delivered back to you. Yet I haven’t received any confirmation emails from you.
When should I expect my refund?
Thanks.
On Wed, 20 Jul 2022 at 11:27, Customer Support wrote:
Dear Bel,
Many thanks for your email.
Many thanks for sending the product back to us. We will notify you once we have received it and refund your money accordingly.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Wed, Jul 20, 2022 at 6:47 AM Belkis .M. wrote:
Hi,
The parcel has been sent back to you (tracking and receipt attached on the return request on your website) - shipping was £4.99.
Thanks.
On Tue, 19 Jul 2022 at 11:15, Customer Support wrote:
Dear Bel,
Many thanks for your email.
I can confirm that the return email was just sent to you (this may have gone into your spam folder, please check just in case).
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Mon, Jul 18, 2022 at 10:09 AM Belkis .M. wrote:
Hi. When are you sending me this return email because I’m still waiting for it.
On Fri, 15 Jul 2022 at 10:50, Customer Support wrote:
Dear Bel,
Many thanks for your email.
Your return email should be with you shortly.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Fri, Jul 15, 2022 at 9:19 AM Belkis .M. wrote:
Hi - I sent a refund request (maybe a week ago) as per your instructions. I actually reopened the package to take that picture and then re-sealed it. To recap: It looks different to the image on the site and it also looks to have been used.
I haven’t received any replies which is very frustrating as I wanted to return it ASAP to get my money back.
Could you explain to me what the issue is…? My experience with you as a customer has been nothing short of frustrating.
On Wed, 6 Jul 2022 at 14:21, Customer Support wrote:
Dear Bel,
Many thanks for your email.
Please click on Easy Return & Replace on our website and follow the instructions.
Also, be sure to upload the image of the product you have received on our system to be approved of a return. If unopened, then just upload the photo of the pack.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Wed, Jul 6, 2022 at 1:26 PM Belkis .M. wrote:
Well unfortunately for you, the item has already been packaged to be sent back.
The actual item looks different to what it looks like on your website, and you also claim that the vacuum is heavy-duty yet it is as light as a feather! I don’t like the quality of your item, not to mention it looks to have already been used and repackaged! So I don’t trust it enough to keep it and I have seen more reputable brand names being sold for half the price - period.
Your policy clearly states that any customer has the right to return an item within 60 days:
60-days return policy; You must register your return by sending us an email within 60 days from receipt of your order
The only reason I’m messaging you is so that you’re aware the item is on its way back to you for a refund (as per your own policy’s request, as shown above).
Rest assured I have not used your item. I didn’t like it enough to even use it, one look at it and it went straight back into the box. I should be more than welcome to send it back to you and get my refund.
It’ll be on its way to you soon and expect an email from me bearing a picture of the postage receipt in due course. Thanks.
On Wed, 6 Jul 2022 at 10:27, Customer Support wrote:
Dear Bel,
Many thanks for your email.
Our apologies. May I please request you to send me a photo or video showing the fault ?
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Tue, Jul 5, 2022 at 6:23 PM Belkis .M. wrote:
Hi - I’m not happy at all with the quality of your handheld vacuum cleaner and would like to return it for a full refund.
Order number: 22921
Thanks.
I purchased hand held vacuum cleaner…
I purchased hand held vacuum cleaner from them. It has been working fine ever since. I am happy that i can finally go to the corners that i couldn't before. I would highly recommend them.
August 4, 2022
Unprompted review
Reply from Ammpoure
Dear Lisa
Many thanks for the lovely feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Poor customer service and products
The products I bought (neck massager and back support) were of poor quality. They took longer to arrive than was committed. You need to submit a photo to get approval to return a product. It took another five days to get approval after I chased, The return instructions are designed to reduce the amount you get refunded. Poor customer service and substandard products.
July 16, 2022
Unprompted review
Reply from Ammpoure
Dear Mary
Hope you are well ?
We apologize the that there has been a delay in the whole process. I can assure you that we give 100% refund, but if there is any damage by the customer we only give 25% of the order amount. There are companies out there that would give no refund at all whatsoever.
We really try to help our customers.
Best wishes
Team Ammpoure
Absolutely terrible customer service
Absolutely terrible customer service, lack of interpersonal skills, don’t communicate between each other. One person says one thing and one person says another.
They have £18.99 of mine and refusing to give me a refund of a product I never received.
July 9, 2022
Unprompted review
Reply from Ammpoure
Dear Louise
Hope you are well ? I have taken a look at your case closely. When you placed your order, you gave a different address, and after 5 days you wrote to us to change your address. If there is an address change, we do request customers to have the address.
I can see that our customer representative has mentioned that we are happy to replace it again for free. Then it escalated to our senior manager, which is when they decided not to send you the replacement because we did send you the order to the original shipping address. We apologize Louise, but we did try to help you but you were not happy with the solution we gave you. I am pasting the communication proof below that we have had with you so far -
From: Customer Support
Sent: Saturday, July 9, 2022 11:27:54 AM
To: louise middleton
Subject: Re: Order #22636 confirmed
Dear Louise
I am the manager at Ammpoure London. Let me help you resolve this.
Please see the screenshot proof below of the address provided by you when you placed the order on 19th June. Logically, we will ship to this address only. I hope you will agree.
image.png
Please see below screenshot proof that you asked us to amend your shipping address on 24th June, which is 5 days later. I hope you will agree, for any shipping company by the 2nd day of order dispatch the order is already on its way to the original ship address provided.
image.png
You have mentioned that it has been sent back to us. Can you please send us a proof of that because we haven't received it yet ?
If you want the order again, I will suggest you place the order again. As per our records, the order was successfully dispatched to the original shipping address provided by you.
I understand that the address provided by you was in error. I acknowledge that. We would have appreciated it if you had come to us immediately - it sure would have been amended.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Fri, Jul 8, 2022 at 11:18 AM louise middleton wrote:
I would appreciate it if u will refund my money. I have spoken to the postman for my address and also for beech street alone (as per previous email there isn’t a number 4) both postmen have informed me if it hasn’t been delivered it will be returned to sender. This must have happened last week.
Therefore, please refund my money. I won’t be ordering from you again due to the lack of customer service and your communication with each other.
I would like an email by the end of today, confirming my refunds.
As you don’t seem to want to send me your managers details, an email of complaint will be sent to the owner of the business.
I expect my refund by Wednesday 13th July 22.
Get Outlook for iOS
From: louise middleton
Sent: Friday, July 8, 2022 10:52:27 AM
To: Customer Support
Subject: Re: Order #22636 confirmed
You responded to my email last week informing me you are already sending a replacement. I think you all need to communicate. Please can I have your managers name. This is appalling service.
Get Outlook for iOS
From: Customer Support
Sent: Friday, July 8, 2022 10:11:03 AM
To: louise middleton
Subject: Re: Order #22636 confirmed
Dear Louise,
We have investigated this matter and the order was received with the delivery address which we dispatched the item to with Royal Mail as previously mentioned.
The email you sent to amend the address was too late after the order was received and we were unable to change the address as it had already gone out for delivery.
We can send a replacement order to you, however we would ask you to pay the postage charge.
Please let us know how you would like to proceed.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Sat, Jul 2, 2022 at 2:22 PM Customer Support wrote:
Dear Louise,
Many thanks for your reply and for your understanding, we will send out a replacement order to the amended address.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Sat, Jul 2, 2022 at 2:15 PM louise middleton wrote:
Yes, please amend my address to ****
Thank you
Get Outlook for iOS
From: Customer Support
Sent: Saturday, July 2, 2022 10:32:24 AM
To: louise middleton
Subject: Re: Order #22636 confirmed
Dear Louise,
Many thanks for your email.
It seems that our shipping partner may have misplaced your order. We apologise for this. Can we send you a replacement order ?
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Sat, Jul 2, 2022 at 7:45 AM louise middleton wrote:
Regg he adding my order which is now 2 weeks late. Please can you track it for me. It cannot have been delivered to *** beech street, because there isn’t one, nor is there a number ***. It definitely has t arrived at *** either.
This isn’t particularly good service.
I haven’t got the time to be ringing Royal Mail.
Please refund me the money so I can re order.
Let me know when u have arranged this. Alternatively m, if u refuse to refund me my money, please provide me with the business owner and their contact details.
Thank you
Get Outlook for iOS
From: Customer Support
Sent: Saturday, June 25, 2022 9:58:21 AM
To: louise middleton
Subject: Re: Order #22636 confirmed
Dear Louise,
Many thanks for your email.
We will have to wait for Royal Mail to attempt to deliver your order, as previously advised, the order has already been dispatched so we are unable to amend the address.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Fri, Jun 24, 2022 at 5:09 PM louise middleton wrote:
So, what can u do about it u can’t just leave it like that.
Please send me a delivery signature
Or track where it has gone please
Get Outlook for iOS
From: Customer Support
Sent: Friday, June 24, 2022 4:23:38 PM
To: louise middleton
Subject: Re: Order #22636 confirmed
Dear Louise,
Many thanks for your email.
Unfortunately, the order has already been dispatched and we cannot amend the address.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Get 5% discount when you refer us to your family or friend. Click here on 'Get 5% Off' anywhere on our website ammpoure.com
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us.
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
On Fri, Jun 24, 2022 at 4:00 PM louise middleton wrote:
Order 22636
Please amend the address to
****
If it is delivered to 4a/4 beech street it will be the wrong address. Please let me know if there are any problems.
Thanks
Kirsty middleton
Get Outlook for iOS
From: Ammpoure London
Sent: Sunday, June 19, 2022 10:29:25 PM
To:
Subject: Order #22636 confirmed
Ammpoure London ORDER #22636
Thank you for your purchase!
Hi Kirsty, we're getting your order ready to be shipped. We will notify you when it has been sent. SHARE WITH YOUR FRIENDS AND GET 10% OFF ON YOUR NEXT PURCHASE
View your order
or Visit our store
Order summary
16 PCS Reusable Silicone Anti Wrinkle Patches for Women and Men for Face, Forehead, Under Eye UK × 1
£18.99
Subtotal
£18.99
Shipping
£0.00
Taxes
£3.17
Total
£18.99 GBP
Customer information
Shipping address
Kirsty Middleton
****
Billing address
Kirsty Middleton
****
Shipping method
Free Shipping 3 to 5 working days (Highly Recommended - Fast Service)
Handling Time
1 to 3 working days
Payment method
Payment method — £18.99
I ordered pearls to wear for my…
I ordered pearls to wear for my daughter’s wedding late on the Sunday evening before the wedding on the following Friday. I had an email reply straight away was a really nice message & said they would try to get them delivered on time. They actually arrived on the following Tuesday, were perfect and excellent value. I notice reviews are mixed but personally I would thoroughly recommend this company.
June 26, 2022
Unprompted review
Reply from Ammpoure
Dear Lesley
Many thanks for the wonderful review. We sincerely hope your daughter like the pearls. Once again, wishing her the best and many congrats to you and your family :)
Best wishes
Team Ammpoure, a woman founded business
Poorly constructed expensive tat yet site only seems to have 5-star reviews for all their products
I posted my strong views on your company and product on Trustpilot (order #16899); in my view it is totally dishonest not to put up all genuine ratings (including two of my own!) for products from customers; it seems you only put up the 76000+ 5-star ratings and I wouldn't be surprised if many of these are fake. This product was expensive, shoddily made and was fully broken after just over three months - I threw it away; 328/328 5-star reviews? Trustpilot reveals a high level of discontent with you, 36% rating you as "Bad".
I'm contacting Google ads as well to report your perfect 5-star ratings!
Postscript:
How dare you make a statement "we deem as you as our competition only trying to discredit us", with no evidence - and I did provide the order number (see above) and previously on Trustpilot (before being updated) and to your website, the condition of the item along with photos; I'm a private citizen who bought your product relying on the 5-star rating in google ads; I hope your shocking statement reveals to TP and others the true nature of your company, and I'm sending that awful statement to Google ads too!.
June 8, 2022
Unprompted review
Reply from Ammpoure
Dear Alan
Hope you are well ?
Our apologies that you have had a bad experience. May I please get your order number to assist you better ?
Because you have not mentioned exactly what the problem is in the product and we are happy to refund or replace the product, we deem as you as our competition only trying to discredit us.
Many thanks
Team Ammpoure
Don't trust them, they are not the best price online
I bought a facial/body machine and a sauna blanket from Ammpoure but I found an identical product of both in Amazon less than half of the price. I feel deceived as its website did say "the best price online". I asked for refund of the excess payment. They asked me to return them (at my own cost of course). They said that the refund will be based on the condition of the return package. I found that it was too much trouble and costly. I have no time to go to the post office. Besides, I used the 2 items already and cannot guarantee the condition is up to their standard. I don't feel comfortable to return them. I think I would just forget about the overpayment, but would like to warn everyone that make sure you compare the price before you pay.
My complaint is: they SHOULDN'T SAY "The best price online"
June 5, 2022
Unprompted review
Reply from Ammpoure
Dear Rand
Hope you are well ?
I would like to let you know that even on Amazon you will find several suppliers of the same product with different prices. When we launched the product we were the most competitive. In due course of time obviously there are now new suppliers who enter the market and bring down the retail price. But the question is would you trust them ? We are here atleast responding to you.
Have a pleasant day ahead.
Team Ammpoure
Highly recommend
Highly recommend. After some initial order issues, things were smoothed out by their customer services and a replacement sent. Thank you very much!
June 1, 2022
Unprompted review
Reply from Ammpoure
Dear Charlotte
Many thanks for the lovely feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
Very competitive price
Very competitive price, super fast delivery, parcel very well packaged, and overall a great company to buy from. Would happily recommend.
May 31, 2022
Product arrived well packed and works…
Product arrived well packed and works very well. Delivery time was 2.5 weeks, so OK but could have done with a delivery status report, a minor issue though.
May 30, 2022
Unprompted review
Reply from Ammpoure
Dear Richard
Many thanks for the lovely feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
“Great service and quick delivery by…
“Great service and quick delivery by Hermes UK tracking number: H01M8A0003714577 Happy to buy from this company again very great customer service”
May 26, 2022
Unprompted review
Reply from Ammpoure
Dear Zachary
Many thanks for the lovely feedback.
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
ORDER #21335
ORDER #21335
Fantastic product and very efficient service. I had to email the Customer Services Team who answered straight away and dealt with my query very efficiently. Highly recommends this company. I have been writing because I can see the differences in my tummy area the heat is Awesome. What are your expectations from the "ULTRASOUND CAVITATION MACHINES" that will be fulfilled!!! Trustworthy products from this company. It is my 2nd purchase.
May 20, 2022
Scam, do not buy
I think everyone should be aware not to buy any electrical items from here-or anything full stop. First of all the device didn't arrive on time. I paid for 4 days DPD fast delivery. It took over a week for me to receive the item.
I bought a fat cavitation device (handheld). The plug that was provided didn't work so i went out of my way to buy a replacement as i was eager to use the device. Upon buying a replacement plug, i didn't feel any heat from the device, the power would turn off every 5 seconds and today smoke started coming from the device. These products are scams and hazardous. Please do your research before ordering from them. Utterly appalling.
May 19, 2022
Unprompted review
Reply from Ammpoure
Dear Ama,
We apologize for this experience.
Let me start by saying that we are not a scam. We have been in business for over 20 years. If there is any fault in the product we happily refund or replace items for our customers.
Please note that there are customers who have loved this product very much.
We do request you that before writing a comment here, you could have reached out to us, and we would have resolved the problem.
May I please have your order number ?
Many thanks
Team Ammpoure
Terrible product awful service ignored…
Terrible product awful service ignored 3 emails do not order from here. Very disappointed 😞
May 19, 2022
Unprompted review
Reply from Ammpoure
Dear Lacie,
Here is the proof of our replies to you. For your recent email, please allow us some time to respond.
On Tue, May 17, 2022 at 2:50 PM Customer Support c.support@aspiradotrading.com wrote:
Dear Lacie
Our apologies.
May I please request you to see the video I have attached for instructions. Maybe a different mode will help ?
Best wishes
Customer Service Team
@ Ammpoure.com
by Aspirado Trading since 1999, a woman founded business
IMPORTANT - When you are writing to us please 'reply to' our previous email, so there is one chain of continuous messages between you and us, instead of you starting a new email - easy for you and us. ☺️
Also, please make sure that the subject line should have your Ammpoure order number.
© Ammpoure.com of Aspirado Trading Limited since 1999. or its affiliates. All rights reserved. Ammpoure.com, Gunnery Terrace London SE18 6SW + Industry City 67 35th St. Brooklyn. NY 11232
We appreciate and expect all our customers to be polite to our customer support team, we are here to help you in the best capacity possible. Thank you very much.
On Mon, May 16, 2022 at 2:22 PM lacie scott-jackson wrote:
Order number #20790
Hi i recieved my order a few days ago and to be totally honest I'm hugely disappointed with it I've tried it on all settings and feel absolutely nothing there's no feeling to it what so ever so I'm wondering how it actually helps with any problem as you can't feel a thing. I'd like my money back so if you can tell me how I go about doing this please
Many thanks lacie scott-jackson
“Why pay more when you can buy…
“Why pay more when you can buy exceptional style at very reasonable prices.”
May 18, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.